Heybroadband Reviews

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Xommul

1 year ago

The internet is fast poor service

The internet is fast the first install failed as the router had no Wi-Fi signal Had to spend hours online trying to get through to a customer service agent but failed then they called back next day and couldn t resolve it so had to send another engineer meaning another day off You get no paperwork with your router and the password isn t on it so don t lose your brown cardboard box as that s all you get

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S Gray

1 year ago

Sajawal was

Sajawal was fantastic turned up after calling me first and was fast and efficient to get everything going for us Edit Sajawal stood over me while I wrote review so I couldn t give a fair review He refused to put the router where we requested giving a number of different excuses so rather than being in the middle of the house where our existing router is it s now at the front of the house which limits the WiFi at the rear upstairs and we get nothing at all in the garden I haven t fully tested the speed as we ve been away but installers just want job and done

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J R

1 year ago

Cheap 900mb but not 900mb

Excellent price for 900mb full fibre however I don t get 900mb I get around 250mb After telling them they did try to call me on various occasions however I work 5 days a week 7-6pm the same hours they work so whenever they call I m at work not at home A few times they tried calling at a weekend and being a family man I did have an opportunity to answer What they really need is a call back function When I can call them at a time convenient for me Or have agents that work later in the day

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Eric Collins

1 year ago

After installation of Hey Broadband

After installation of Hey Broadband we were only able to receive the signal in the room with the router After several calls it was suggested we need an extender to teac other parts of the house The shock was that it would cost an extra 7 month which I was not agreeable with as none of this was explained on signing the contract I was then verging on a possible cancellation of the system when the installers from COA Network suggested various improvements which have gone a long way to improving the transmission to an acceptable level Three stars to Hey Broadband and 5 stars to the guys at COA Network

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Mike Molan

1 year ago

Not convinced

Installation was OK - but engineers not helpful regarding setting up extenders or the Plume app No instructions left Whole set up then stopped working 2 hours later and required a factory reset Phone technical support for this was pretty good to be fair Speeds nothing like those advertised and seem to fluctuate wildly Have tested the upload speed by trying to upload a 1 9 GB folder and it is nothing like the 900mbps advertised took 20 minutes There are no simple instructions available to explain whether the extenders are working or not and the Plume app is pretty useless as it provides no network data and does not show cold spots for positioning pods

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Brian

1 year ago

Generally good but not sure the speed actually reflects the performance

Generally good as the download speed is around what it should be but upload speed half what it should be However I changed because my tv speed and mobile WiFi was very poor and sadly it has only slightly improved and my mobile phone through WiFi was poor before and just as bad with

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Shaun Morgan

1 year ago

Poor timing - messy install

Install booked between 8-12 Called and told wouldn t be here until 3pm arrived at 3 30pm Did not clean up dust or bits of cable and ties from drilling and equipment install Install was quick and everything works when tested Although only showing 550 D L and 500 U L speed on my device when tested Showed on installers laptop as 900 950

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Peter K

1 year ago

Excellent - when working but billing issues

Have used this supplier for broadband and landline for over two years with slightly mixed results When working - excellent There have been some glitches with both but good tech response has resolved issues with both internet and phone Current issue involves billing where an intended continuation from one 24month term to another somehow was deemed to have entered rolling contract territory resulting in a very confusing invoice and some overcharging All efforts to date some 4 or 5 weeks via customer services cs and billing have failed to resolve 3 emails to billing and an assurance from cs that I would get a call from billing supervisor later -still no progress I am confident this will be resolved in due course but it is frustrating and you d think unnecessary

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Samir Pipalia

1 year ago

Not at all happy

Some positives they installed the connection on the day they said they would and the engineer provided a good service But this is where good service ends I had to cancel the service the same day I got it installed because they are using extenders rather than mesh network this is not acceptable in this day and age I am not getting coverage in my home with these so called extenders and the engineer had to setup two different wifis in order to make these extenders work Hopefully they will cancel as soon as possible without charging me I wish they were more upfront about the dated technology they use I am sticking with my current provider community fibre even if they work out to be slightly more expensive at least my current providers answer the phone straight away

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Ian Edwards

1 year ago

I m still waiting

Hi nearly a week now since the guys came to do the cable installation etc but had problems being able to connect to the back-end -the other end to set up my connection The router is working but as I m still not sorted out with my connection I can t use it I ve phoned emailed almost every day since Friday to find out what is going on but even though the online phone staff are really helpful I m still waiting for a response from the Tech people as to what the problem is re the connection I m also portering my phone number so want to get on to cancel my existing provider Heard good things about HBB from neighbours but getting a bit fed up now

Rated 3.55 out of 5 by 141 Happy Customers

The internet is fast poor service

Sajawal was

Cheap 900mb but not 900mb

After installation of Hey Broadband

Not convinced

Generally good but not sure the speed actually reflects the performance

Poor timing - messy install

Excellent - when working but billing issues

Not at all happy

I m still waiting

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