Horts Reviews

Don t flash them a smile they ll take your teeth and your deposit

The initial experience when you go to view and then sign the lease is the total opposite to how you will be treated when you are in residence in hindsight it feels that they would say whatever it takes to get you to sign the lease Horts will tell you before signing the lease that they are a new type of agent who acts in the interests of their tenants as well as the landlord When you are in though it is a totally different soul crushing experience We brought up a few small things about the house we were viewing and was told that not only would that work be done but additional work would also be completed things that they had picked up on previous inspections that needed to be sorted We moved in and they were not completed we asked and asked and asked again and it became blatantly clear to us that we were being ignored If something does go wrong it doesn t matter what it is bug infestations carpet so old and frayed that it no longer attaches at the edges warped windows not fitting unsafe decking substantial shower leak leading to damp and stained ceilings woodwork paint peeling so badly that it is down to the bare wood under sink leak from previous tenants laminate lifting burglar alarm not being up to date and safe and my personal favourite a extractor fan to nowhere that just vents on the ceiling you will be told they are passing the request onto the landlord You will need to chase at least twice to get them to remember to do this and longer to hear back with an answer from the landlord so Rachmanist they will only do the bare minimum while acting like they are doing you a favour Finally when you cannot take anymore and decide to move in line with contracted terms they will become very hostile and will fault you for practically everything that they think they can get away with with regards to your deposit and you will be so desperate to get out of there you will agree despite leaving your last 4 house rents with 100 deposit returns and glowing references Also beware of your personal data as they have a laisse fair attitude towards data protection they do not seem to care if they address you by the wrong name or send personal contract discussions to a person with a similar name They will not apologise for doing this blaming system errors This was subsequently raised with the ICO Information Commissioner s Office as a breach of GDPR and has been upheld in my favour If you are reading this to decide if you would use Horts to rent through AVOID for your sanity and your wallet

Disappointing experience

My experience with Horts Estate Agents during a recent attempt to rent a property was regrettably unsatisfactory After finding a property we were interested in we proceeded to view it subsequently submitted an offer and engaged in the initial rental process However following this initial engagement there was a complete lack of communication for an extended period of three weeks This absence of updates was concerning and frustrating especially given the lack of proactive outreach from the estate agents Ultimately we were informed that the property had been withdrawn from the market by the landlord who had decided not to rent it out This decision while understandable was relayed to us after a considerable delay a period during which we were left in uncertainty and could have pursued other potential properties The lack of timely and clear communication from Horts Estate Agents significantly impacted our rental search negatively leading to wasted time and missed opportunities It was disappointing not to receive more attentive and helpful service during what is already a stressful process

Avoid

We viewed two properties with Horts The next morning Emma called my partner for feedback and asked for figures which he guessed with rough figures since I was handling our mortgage discussions and he informed her of this Emma then forwarded this incorrect information to the seller asking for their best offer When we provided the correct figures later she told us she had already shared the incorrect ones with the seller While I understand agents want a sale it s crucial to wait for accurate information This mistake meant we couldn t offer a lower figure without appearing disingenuous As a result we decided not to pursue that property due to the chaotic process We then inquired about a different property from another Horts branch but Emma continued to contact us despite it being a separate branch When I requested a different agent to arrange a viewing I was promised a call back but instead received a call from Chris He hadn t contacted the sellers as we was promised to arrange a viewing and instead questioned our financial capability implying we couldn t afford the properties we were interested in I had to prove our affordability via emails with our mortgage broker despite already providing a mortgage in principle which wasn t required for the previous two viewings After providing our mortgage in principle and multiple emails proving our maximum affordability which was within the budget of the properties in question Chris still felt the need to personally contact our mortgage advisor showing little belief in us despite all the proof We eventually secured viewings but ended up canceling them after finding a property through another agency that treated us with honesty and respect Overall my partner and I felt mistreated throughout the process and would not recommend using Horts Fortunately we found our home through another agency and had a much better experience without any doubts or questioning

These people are the worst kind of

These people are the worst kind of human beings They have no regard for their customers they are worthless in every respect There are far better estate agents who actually hire human beings as opposed to haart employee I don t know if to call them racist or they are just inhuman So this day I had viewing and went down to the property with my innocent two kids cause it was after school runs After walking severally and calling the office that I couldn t locate the number on the house they told me that someone will get hold of me soon eventually i got there and this lady by the name Anita dudkowska didn t let me in She showed no empathy She acted like a pure demon that knew me from somewhere and was waiting to just fight me I begged this lady to let me view this property but she insisted even my 5 year old kid was begging this lady so we don t just walk in vain but she kept straight face till we just left Meanwhile I saw her giving form to another lady to fill but refused us to view This is evil and callousness I wish I had read previous reviews of them I wouldn t have bothered myself to go to them That lady in particular is not fit to a letting negotiator I will never recommend this agent to anyone

Great service

Great service when I was looking at buying a house Kept me updated with all their new listing Thank you again Will be keeping an eye out for our dream home

Horts were fantastic throughout

Horts were fantastic from start to finish I can t thank them enough Omar was brilliant offering an accurate valuation which secured us what we needed for our onward move We were kept informed throughout the whole process and Omar personally ensured we got to exchange and completion promptly Thanks for everything