Hudsonreed Reviews

I purchased 2 shower units and 5 taps They all look amazing but at only 3 years old not a year goes buy where 1 doesn t break and something has to be replaced We are now on our 4th shower valve I really don t expect to be replacing parts so often

I wish I had seen this review site three years ago when I ordered my new bathroom from a Rotherham bathroom showroom In November 2018 the bathroom was fitted including a Hudson Reed concealed triple valve with diverter controlling bath filler overhead shower and hand held shower Less than 36 months later in July 2021 there has been a slow leak from the central valve cartridge which has over time destroyed a substantial section of the kitchen ceiling below This was only identified three days ago when three large cracks suddenly appeared in the ceiling and the plasterboard dropped clear of the joists The seal on the cartridge has failed is the diagnosis of the bathroom fitter The supplier contacted Hudson Reed on my behalf to be told sorry the cartridge is only guaranteed for 12 months They went on to say that they had never had such a failure reported like this on their valves and were surprised to hear of such a failure The supplier described the Hudson Reed response as blase Finally Hudson Reed kindly offered to supply a replacement cartridge for 150 plus unimpressed with their attitude the supplier has managed to source an identical item at a cost of 56 to me from another manufacturer So due to bad quality brassware and very poor after sale support by Hudson Reed I now have a new ceiling to hang in the kitchen and a new bedroom wall to repair where we accessed the rear of the triple valve My problem is not unique as can be seen on other reviews so Hudson Reed are lying when the say they haven t seen this failure before I am so concerned that other parts of the valve may now fail that I will be fitting a water leak alarm below the installation so I don t have to hang another new ceiling in 12 months Lessons learnt - 1 Don t believe the hype 20 year guarantee 2 Do you review checks before purchase 3 Always fit water leak alarms after installing Hudson Reed fittings Update - 27 Aug 2021Thank you Hudson Reed Tony and Lee who having received my photos showing the damage caused quickly agreed to assist with repair costs Monies arrived in my account today Full marks to the customer services dept

Bought exposed Topaz Thermostatic valve and riser kit from victoria plumbing The quality seems good but as there is no adjustment in the T piece at the top of the riser it is impossible to get the riser parallel with the wall This does not look good and does not seem right also cant think of a fix An adjustable T piece would solve the problem -shame

Following a previous review where 1 star was given due to a few of my pop up wastes that didn t hold water I am now giving 4 stars for customer service Credit where credit is due Hudson Reed took my complaint seriously and I now have a satisfactory resolution

Very prompt helpful reply but we ll see if there advice follows through when my plumber comes to fit the part

2 year old HR shower has stopped flowing Quick response from HR saying that we need a new valve if recalibration didn t work but this part isn t under the 20 year guarantee We replied to HR after plumber had recalibrated but no further response from them Very disappointed as our last HR shower lasted over 22 years Do not be fooled by their 20 year warranty UpdateHudson Reed have now replaced the broken valve Review now updated

Unbelievable service from Carrie-Anne Had nothing but problems when dealing with taps uk because the system they sent out was missing pieces Was told by fia it was my fault and my problem and had the phone put down on me Absolutely shocking service from them Was given the number to Hudson Reed and I can t tell you how professional and fantastic they was They corrected problem for me straight away couldn t of been anymore polite or nicer Was absolutely made up with there service I honestly can t sing there praises enough Would highly recommend them If I could give more than 5 stars I would Thank you so much

Fantastic service after a tap purchased two years ago started leaking Under warranty a replacement was offered and sent within 2 days Exceptional service would highly recommend

I purchased an Eon Mono sink mixer KA 307 on 19th December 2015 from Victorian Plumbing The tap worked well until it failed last Friday I was aware I had a 10 year guarantee and looked at Victorian Plumbing s online help pages and raised a support ticket Bethany Jo Carter on their resolutions team was very quick to reply within 2 hours to say she would contact yourselves to escalate the matter To my surprise I received a further email at 8 32 am the next day Saturday morning to advise me that you were going to send a replacement out to me The replacement tap has arrived safely I am absolutely thrilled with the astonishing service received from both Victorian Plumbing and yourselves you are both to be commended for your excellent customer service Thank you

We purchased our bathroom fittings from Hudson Reed 15 years ago We have just developed an issue with shower controls and I phoned up and asked for some help I spoke to Phil who couldn t have been more helpful and patient My issue is now solved new part ordered and his help was invaluable 5 Stars all the way for product knowledge and customer service