Hudsonreed Reviews

Hudson Reed | Hudson Reed

hudsonreed.co.uk
3.50
76 reviews
Great Rating
Based on 76 user experiences

Rated 3.50 out of 5 by 76 Happy Customers

52.6%
6.6%
5.3%
9.2%
26.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 76 reviews

The majority of reviews highlight excellent customer service and support, with fast responses and helpful staff. Product quality is frequently praised, though some negative reviews mention poor quality, damaged items, and issues with warranties not being honored. The overall experience is positive driven by customer service, but quality inconsistencies and warranty concerns are noted.

What customers love
  • Excellent customer service
  • Fast response time
  • Helpful staff
  • Effective warranty support
Common concerns
  • Damaged items received
  • Warranty issues
  • Expensive pricing

Last updated 1 week ago

K

5 products customer service and delivery Happy customer

We purchased a shower tray from Hudson Reed after the one we previously had installed snapped in the middle and began to dip We were so overwhelmed with the quality of the Hudson Reed shower tray we since went on to kit out 2 further bathrooms entirely in their products Excellent quality excellent delivery and economical pricing Would recommend them to anyone looking for bathroom products that won t need replacing
J

Exceptional service

Exceptional service Toilet seat hinge broke and I asked if they could sell me a replacement rather than replace the whole seat They quickly sent me a new hinge next day delivery free of charge Couldn t speak better about the after care service from Hudson Reed
T

In response to Sean

In response to Sean and Dee McHale we are disappointed here at Hudson Reed that you feel you have had a bad customer experience I would like to speak with you directly if i could so we can resolve this for you and prevent any further instances If you call our helpline on 01422417110 and ask them to transfer you to Tony Firminger QA Manager we can discuss Kind regardsTony
N

Quick responce

Tom Pearson was excellent in his response I phoned him after having a real problem with the wholesaler when we were trying to get a small part replace The wholesaler was very bad and I phoned Tom who looked up our record and resolved the problem within five minutes In future as a company I would like to deal direct rather than go through a wholesaler G Ellis
B

Brilliant customer service team

Thank goodness I paid a bit more for my shower and bathroom fittings from Hudson Reed I was having terrible customer care problems with the online store I had purchased it from after once fitted an issue with the shower valve was identified Hudson Reed were quick helpful and I even got to speak to a lovely lady in the technical team who ensured a replacement was sent out Thank you do much and if you are ever thinking about getting cheaper no name brands from online stores Think again I would recommend this brand and their fantastic support team and customer service Even through COVID
D

Excellent service from start to finish

Excellent service from start to finish I had a million questions but Amy helped me with every single one Highly recommended to anyone Thanks again Amy
S

Very fast replacement of a missing

Very fast replacement of a missing part Good to be able to pick up the phone and speak to a very helpful person Couldn t ask for more
D

Hudson Reed is a fantastic brand

Hudson Reed is a fantastic brand I have always had really positive feedback from fitters The quality is excellent at a very good price point I would highly recommend
K

Helpful clear answers

Had some questions before making a purchase Emailed and received several very quick responses Helpful accurate replies and also suggestions that proved to be most helpful Very highly recommended
A

Outstanding customer service

We purchased a Hudson reed push button shower which is amazing by the way It created a fault where it was passing hot water The company who supplied it went into liquidation Called Debora at Hudson Reed customer services had a first class response Resolved the problem new part on the way and posted out today Outstanding customer service I own a property business and this type of servicej makes a huge difference definitely recommend Thanks

About Hudsonreed

We provide luxury bathroom products at desirable prices, combining comfort and reliability with practicality and quality craftsmanship.

United States

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