Ikea Reviews

After visiting the Ikea store in Murcia

After visiting the Ikea store in Murcia to show customer service a top cover for a sofa stool that had a dis-colouration line around the complete base of the fabric after we had the furniture for six month old and the stool hae been covered with a throw to keep it clean IKEA customer service said it was bleach As if you would go round the bottom edge with bleach This clearly a cheap fabric from china or india I got no where with this complaint I will never buy anything else from Ikea and I will comtinue to tell my friends and anyone else the buys from Ikea The customers team are un skilled and do not know how to deal with paying customers I will continue to use socia media to state my complaint as Ikea is not interested

My order has not arrived yet after 2 weeks

I ordered 2 frying pans I paid 3 for home delivery Ikea writes to say the order is out for delivery but nothing arrives They have recorded an incidence A week later out for delivery again but nothing arrives Tracking says that nobody was home We were here waiting all day Why not call It was just an excuse obviously A day later out for delivery once more but nothing arrives No email no call no explanation Telephoned Ikea twice who say it is my responsibility to telephone the courier Seur as I am the customer Surely I have contracted with Ikea to buy the goods they have taken the money so they should talk to Seur 3 weeks later I have received nothing I will never order from them again

Sat home all day every day for 5 days

Sat home all day every day for 5 days for a delivery estimated each and every day Failed to deliver and zero explanation Complained to IKEA and just repeated back the same rubbish on their delivery website which I am perfectly capable of reading myself The wash their hands of any responsibility and say to contact THEIR contractor Yes you guessed it their contractor does not answer any enquiries and just regurgatates the same unrealiable forecast each day

50euros delivery - DO NOT ORDER AT IKEA

50 euros to receive your order at home I do not know any company that still asks for delivery costs And even worse a message arrives from IKEA that my order arrives on Saturday 13th of May from 09 00-19 00 what a ridiculous long timeslot BUT my order never arrived that day So I started calling customer service The agent did not show any empathy at all and neither offered any solutions Basically my order did not show up and I had to wait until Monday for it to arrive Monday I call again and another agent explains to me that the courier calls before delivery so I can make sure I am home no one ever called before delivery By coincidence I was home I strongly recommend NEVER ordering anything online at IKEA The service is horrible

Why do you have to demand a refund

Compr una silla de mimbre que se rompi a las 3 semanas de uso ocasional Regres a la tienda ayer y me dijeron que recibir a un reembolso de la tarjeta de regalo Dije que quer a un reembolso a mi cuenta bancaria porque los productos estaban defectuosos Me dijeron nuevamente que ser a como una tarjeta de regalo Luego tuve que decirle mis derechos legales lo que luego implic que ella tuviera que ir a buscar un supervisor para obtener autoridad y luego tuvo que completar un formulario B sicamente Ikea le negar un reembolso debido a su est pida cantidad de papeleo excesivo Ahora han perdido un cliente en la tienda JYSK que est enfrente de Ikea Bought a wicker chair that broke within 3 weeks of occasional use Returned to store yesterday and was told I would get a gift card refund Stated I wanted a refund back to my bank account as the goods were faulty Got told again it would be as a gift card Then had to tell her my legal rights which then involved her having to go to find a supervisor to get authority and then she had to fill in a form So basically Ikea will refuse you a refund due to their stupid amount of excessive paperwork They have now lost a customer to JYSK store which is opposite Ikea

Do not buy the new Esseboda sofas the

Do not buy the new Esseboda sofas the quality of the seat cushions is awful I complained they replaced but exactly the same issue sofas are 1 month old and look 5 years old horrid I have had really bad customer service I dont want the sofas in my house

Ingvar Kamprad would roll over in his

Ingvar Kamprad would roll over in his grave Spain once again showed how completely incompetent and disorganized a country it is We ordered a few items from IKEA bed sofa bed and a Parasol to be delivered today - the 3 of may between 3 and 9 PM We are here in spain only for 4 days primarily to receive our new furniture from IKEA I call them 15 minutes past 9 I press 5 for English only to get a a non english speaker I manage to make my self understood and get a call minutes later and that person reveal that the order has been postponed to next monday Really No information no mail nothing Should I have guessed it I am appalled and shocked and I repeat - Ingvar Kamprad would be devasted and probably pulled out of Spain

IKEA update again

IKEA update againIt has now been over a month since we ordered and paid for items toBe delivered Contact ikea two weeks ago and they said delivery this week October 23 rd once again no deliverythey have have not made any contactTried ringing there help line and it just goes round in a loopHow can you speak to a humanOn the telephone It can t be that difficultCome on ikea get your act together customer service again absolutely rubbish