AI Review Summary
Based on 106 reviews
Customers report excellent support, fast delivery, and reliable performance from Immersun products, particularly EV chargers and power diverters. Many reviews highlight responsive technical assistance and successful long-term usage. Some issues with wiring instructions, app connectivity, and rare defective units are noted, often resolved promptly by support. A few reports of premature failures and warranty disputes appear, but overall sentiment remains strongly positive.
What customers love
- Fast delivery
- Responsive support
- Easy installation
- Great value
- Reliable performance
Common concerns
- Expensive pricing
- Faulty units
- Poor instructions
- Connectivity issues
- Warranty disputes
Last updated 1 week ago
P
Paul Thorn
Excellent service took time to research manuals for obsolete products and emailed them to me
M
Mani Singh
Poor instruction book made clear
My 9 year old Immersun instruction book was not very clear on how to activate a timed boost or how to use more than one timer The service team were very helpful and sorted this out for me Hopefully the newer instruction book will have been edited to make it easier to understand by the customer
R
Rahul
great customer service and ec charger
great customer service and ec charger working better than any others ive bought
B
Bhim
Excellent piece of kit for the price
Excellent piece of kit for the price Easily installed and RSS cards work a treat for guests coming to stay Customer service was quick and responsive
A
ABS
Great charger
Great charger easy to install and use along with the app was a minefield looking for my first charger but glad I chose this one - no problems whatsoever with first class support
A
AN
Recommend whole heartedly
Immersun is by far one of the best investments we ve made The customer service team are clearly experienced and knowledgeable and were able to explain the product to a novice like me We had the charger installed during renovations ad I was told it was one of the easiest products the guys have ever handled Good job team
I
ian ripper
The Immersun Experience
I recently acquired an Immersun EV Charger and I am thoroughly impressed with its affordability ease of installation The cost-effectiveness of this charger is a significant advantage providing a high-quality charging solution at a reasonable price point In a market where electric vehicle chargers often come with a hefty price tag Immersun has managed to deliver a product that makes transitioning to electric vehicles more accessible for a broader audience The installation process was a breeze thanks to the user-friendly design and clear instructions provided by Immersun Even for someone without extensive technical expertise setting up the charger was quick and straightforward What truly stood out however was the outstanding customer service The Immersun support team was not only responsive but also demonstrated a depth of knowledge addressing my queries with patience and ensuring that my experience with their product was seamless Overall I am blown away with the Immersun EV Charger would definitely recommend
A
Andrew Pearson
Very happy 12 months on
I had my Immersun EV charger installed Oct 2022 I wanted to wait for 12 months before giving a review I can now say it s working perfectly without any issue and the App is great Thanks Immersun
R
Roger Moore
Great EV Charger
A terrific bit of kit Affordable and super easy to install The app is great too and easy to navigate use And any issues the customer support team never felt far away or tough to engage with Thanks Immersun team
I
Imran
Just had the EV charger delivered
Just had the EV charger delivered today great quality and value for money would definitely recommend to others