Immersun Reviews

Just got to clear installation with my electrician

At this stage I am still considering whether to order a replacement for my old Eco Immersun So far the help and advice from new Immersun I ve had has been given very quickly I merely now need to speak to my electrician concerning installation If he s happy I ll certainly be going ahead Thanks Fellahs

Great and speedy service from Anish and

Great and speedy service from Anish and the team The Immersun was collected repaired and returned quickly Excellent customer service thank you Anish and the team

My Immersun had stopped communicating

My Immersun had stopped communicating with our iLINK and the app The company promptly sent me detailed and very clear directions which resolved the problem Thanks Immersun

Connectivity issue with Immersun Installation

I had a connectivity issue with my Immersun installation which I was able to resolve in a timely manner thanks to following a very detailed step by step procedure provided by Anish from Immersun Support

Clear well written advice

I had an issue with my Immersun units connectivity to the internetHaving raised the problem I received a comprehensive replay from the support team suggesting potential cures I worked through the suggestion and very quickly solved the problem Excellent support thank you

Great App

Immersun have always given great support but I have just downloaded their new APP Outstanding

Top drawer and super responsive support

Top drawer and responsive online chat and email help Very clear instructions provided and Diverter issues resolved An additional query submitted online was answered by a telephone call back How s that for excellent customer service and where else do you get that nowadays Superb company thank you Anish Customer for life

Quick support response

I contacted support and within 4 hours had a satisfactory response which solved an issue with my Immersun problem Great customer service and response

Enjoyed setting up the new products

Enjoyed setting up the new products looking forward to the result Thanks for all the help and support

The greatest test is when things go wrong and how they are put right

In my opinion the greatest test of a company is when things go wrong - how they react and resolve problems and how long this takes I purchased an Immersun unit which turned out to have a fault under certain loads Communication was great we worked through some tests but couldn t resolve it this way My return was arranged and the fault on my unit was resolved promptly 1 week after it was collected There has always been a fast response to my ticket I could guarantee I would have a reply within a day or less every time Thank you Immersun for the excellent after-sales service this is my second Immersum unit in 6 years and not only will I be back again in future but I will be recommending you and your excellent after-sales support