Inpost Reviews

Empresa de Paquetería Europea | InPost

inpost.es
3.62
131 reviews
Great Rating
Based on 131 user experiences

Rated 3.62 out of 5 by 131 Happy Customers

44.3%
15.3%
13.7%
11.5%
15.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 131 reviews

The majority of reviews for Inpost are highly positive, with customers praising the service as easy, fast, and reliable for both sending and picking up parcels. A significant number of negative reviews detail specific problems such as missing packages, delivery delays, poor customer service, and issues with locker locations or PIN codes. Positive feedback consistently highlights the convenience and efficiency of the service, while negative feedback focuses on operational failures and communication issues.

What customers love
  • Quick pickup
Common concerns
  • Package lost
  • PIN code issues
  • Wrong location

Last updated 3 weeks ago

L

Worst service ever

Worst service ever I shipped a package on Dec 12 23 and it was supposed to arrive on Dec 16 23 It never arrived to its destination After more than a month the package got shipped back to its starting point Customer service was lacking and the overall experience was a nightmare Never again
M

This is old school businses

This is old school businses You should put ni place self service machinses like in Poland You have no benefit over other delivery companies
E

The package arrived with the box sealing tape removed

The package arrived with the box sealing tape removed that is tape was removed and hanging and box was open The contents was a car main headlight which is expensive but hopefully it looks like it is not broken so we kept the package I can provide pictures if you are interested
C

Disgusting Service

Can anyone please inform me how do you contact these people it seems impossible I had a package shipped by Hertz DK from Germany almost two weeks ago it was transferred to Mundial Relay then tracking state cannot find address this is then repeated two day later They make no attempt to contact me i manage to contact them on Facebook but the French Mondial basically after several repetitive messages they cannot help me This service is disgusting beyond belief I have now contacted the sender and i am making a claim for what appears to be a lost package
J

My parcel was held at your depot for

My parcel was held at your depot for well over a week Then delivered to a different pickup location
R

Ordered a consolde from eneba

Ordered a consolde from eneba They missread my address 3 TIMES After several e-mails eneba actually talked to them but now instead of reading it wrong they say the package was delivered WHEN IT WASN T I have to confirm my order as it s delivered but I DIDN T RECIEVE ANYTHING They also don t answer the helping mail so don t even bother contacting them
E

I m extremely disappointed with

I m extremely disappointed with InPost s recent service Two parcels sent from France to Spain were returned to the sender without any notification Despite paying significant fees for shipping and insurance I received no email or SMS about their arrival in Spain It s incredibly frustrating to have my packages returned without any explanation or opportunity to retrieve them
G

My order was delayed

My order was delayed When you call customer service they provide no assistance to track your package they just refer you to the sender Little to no concern about meeting the company s deadlines A simple order from Madrid to Tarragona has taken now more than two weeks to arrive Also I regularly send packages and they re constantly delayed It used to be a reliable company but now I find them to he quite difficult to deal with Would not recommend
J

They returned my parcel from collection

They returned my parcel from collection point on the last day of collection by mid morning Order number 37497157
C

I almost never receive sms with pin to

I almost never receive sms with pin to collet my package I only know that my order is at pick up point because seller sends notification that order arrived So I must got to pick up point and ask them to give my orders without pin to prove my identity with personal documents And wish this matter would be solved

About Inpost

Ofrecemos paquetería a más de 66.000 puntos de recogida. Nuestra misión es ofrecer un servicio de paquetería: más sostenible, eficiente y económico.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business