Inpost Reviews

Empresa de Paquetería Europea | InPost

inpost.es
3.62
131 reviews
Great Rating
Based on 131 user experiences

Rated 3.62 out of 5 by 131 Happy Customers

44.3%
15.3%
13.7%
11.5%
15.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 131 reviews

The majority of reviews for Inpost are highly positive, with customers praising the service as easy, fast, and reliable for both sending and picking up parcels. A significant number of negative reviews detail specific problems such as missing packages, delivery delays, poor customer service, and issues with locker locations or PIN codes. Positive feedback consistently highlights the convenience and efficiency of the service, while negative feedback focuses on operational failures and communication issues.

What customers love
  • Quick pickup
Common concerns
  • Package lost
  • PIN code issues
  • Wrong location

Last updated 3 weeks ago

K

Map location wasn t accurate for the

Map location wasn t accurate for the pickup point showed incorrect barber No tracking updates were given
N

Nice experience

Very useful and easy process You can go out and have a normal day without worrying about your packages
A

The place that I leave my parcels is

The place that I leave my parcels is always open and the staff are lovely Its convenient and I like that I am always informed by emails about every stage
N

Usually very good but before Christmas it

Usually very good but before Christmas a parcel went to the wrong pick up point and took over three weeks to arrive
S

Packaging and damages

I often find people do not package their items apropriately for delivery and objects arrive damaged because they use newspaper bin liners instead of more substantial lightweight packaging material I have received many items broken and fortunately i have been happy to receive a refund except one very rude seller who sold me broken items which i received no compensation for when the description clearly said functioning in one piece and was not ruled in my favour Returning items is a waste of time if they are broken or not as the description and i believe this should be in the terms of condition I always let the buyer keep the item but others do not
B

Link to pick-up address would be useful

Very good pick-up experience Chap I dealt with was very personable But PLEASE put a link to find the pickup location Google Maps and Waze both said it was a 27 minute walk I finally realised it was 190 metres from my apartment I m new to Jerez by the way
N

The parcel arrived on time

The parcel arrived on time It took a while to find the parcel within the shop all parcels seem to be jumbled together The lady who served was very helpful patient and efficient
F

in general the accessibility is really

in general the accessibility is really good i usually pick and send from a location near by and the whole experience is pretty quick and straight forward Now what you need to pay attention is to introduce an added value to the service basically more C A Successful C R If you want to add some innovation to your service and capture more audience i m happy to help out
F

Very good

Very good Thankyou
C

Overall a good service

Overall a good service Unfortunately your email with the 6 digit code went to my Junk file so I didn t see it immediately Also there is some confusion about which lockers your delivery is sent to The original information suggests Amazon lockers At the Zenia collection point there are both InPost and Amazon lockers next to each other Fortunately another customer collecting their item explained how it works

About Inpost

Ofrecemos paquetería a más de 66.000 puntos de recogida. Nuestra misión es ofrecer un servicio de paquetería: más sostenible, eficiente y económico.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business