Jottacloud Reviews

Not to be trusted

Not to be trusted Deleted all my data under false claims of breaking their terms Not willing to listen or admitting their wrongdoing

Do not believe their abuse of the word Unlimited

Their use of Unlimited is a marketing lie According to their terms of service it s only possible for a user to use unlimited storage space if the average user uses unlimited storage space which is an absurd reality and surely Jottacloud knows that Taken from their TOS We reserve the right to limit excessive use and abuse of the Service If a user s total storage and network usage greatly exceeds the normal usage of an average Jottacloud user and or indicates that the Service is being uses for other than normal individual and non-commercial use this may be deemed as abuse of the Service In these abovementioned cases we reserve the right to offer an alternative Jottacloud subscription cancel the subscription or in some cases delete the user account and or user data Beware that the notice they give once they decide you ve made too much use of their unlimited offer may not be long enough for you to recover your data from their hands before they delete it I d advise you not to gamble the safety of your data on this company

They delete your account without any argumentation Not fair and honest and they keep the money you have paid

Unfortunately after 2 years they decided to send me that I use it for commercial use without any explanation They demanded I should buy a business account because otherwise the files will be deleted I asked for any arguments and they searched in my private data and came up with a file path backup john doe iMac John Doe dokumenter server This was their argument to shut down my account without any further argumentation But then they changed the rules - and also went through my files and folders to search for anything they could link to non-private storage They then just suspended the account not willing to listen to arguments I see others with the same issues And also you can see they never reply their customer here on trustpilot Update I have contacted Consumer Europe and Datatilsynet and I will recommend everybody to do the same since it is not a fair way to do business and I really dont like they prying in their users private data that why I find it important that everybody in the same situation go and mak a case at their respective data protection organ in their country

The worst customer service I have ever

The worst customer service I have ever experienced I ve been trying to solve a problem now for the past 3 months and they just started ghosting me and not even responding to my messages

Unfortunately I do not recommend

Unfortunately after 2 years they decided to send me that I use it too much without any explanation Information that I would buy a business account because the files will be deleted Unlimited account is fiction advertising gimmick Very bad company bad contact practically no support I DO NOT recommend

Jottacloud actually corrupted 26 000

Jottacloud actually corrupted 26 000 files in my backup set I lost lots of family photos because of this I needed to restore some files from their service and after downloading I discovered that seemingly random files had erroneously a size of 0 bytes Jottacloud were unable to help As a solution they offered to delete my entire account and that I re-upload the data to their servers plus one year without billing for the backup service I asked several times if they found the error but according to them they they never did The company claims in big letters on their home page that data is safely stored I beg to differ Also the data is not encrypted this is in my opinion a high risk in itself This is from the terms and conditions you have to agree to Jottacloud reserves the right to conduct virus checks and may block certain files from being uploaded Jottacloud is under no circumstances responsible for any damage cost or loss relating to the use of the Service This also applies to loss of data stored in the Service and consequences of data loss

Slow backup unstable software and poor service

Slow backup slow download unstable software If you are a photographer videographer vlogger or musician and upload videos photographs and or music they will deem your personal stuff in violation of their terms and conditions and force you to convert to a business account no matter the nature of your content - They will react if you use their unlimited personal account which it is NOT unlimited no matter what they claim I was locked out of my account with no access to my files and now use Google Drive instead for everything I will NOT recommend anyone to use Jottacloud no matter your needs They can deny you access to your data just like that

not good

not good their app websites dont remember your settings for what you want to backup it keeps backing up my photos and i dont want that i write to them many times but they still havent fixed it and suddenly i find files in the storage the i deleted over a yesr ago it suddenly shows up again probably because they want me to take space so they can charge more pr month its not good the moment you install this service they will just SUCK anything and everything out of your devices up to their server

Bad terms and conditions

I joined Jottacloud 2 or 3 years ago when their homepage advertised unlimited storage and unlimited speed In 2019 they changed their Terms and Conditions by not allowing customers to store commercial files you cannot store a photo that you took and own if you are willing to sell that photo Also they do not allow to store big video files like a videographer would do as for that you need to pay much more for Professional plan I wish to remind Jotta that I may be a videographer as a hobby and not necessarily sell my films But anyhow wasn t it unlimited space Shouldn t I be entitled to use it as I like since I pay for it Last but not least if you exceed 5TB storage used they will slow down your upload speed down to 1mbit which would be make the service unusable Again wasn t it unlimited storage AND speed