Leightons Reviews

Opticians & Hearing Specialist | Eye Test | Leightons

leightons.co.uk
3.66
128 reviews
Great Rating
Based on 128 user experiences

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Rated 3.66 out of 5 by 128 Happy Customers

46.9%
15.6%
10.2%
11.7%
15.6%
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AI Review Summary Based on 128 reviews

Customers consistently praise Leightons for friendly, professional staff and thorough eye and hearing tests across multiple branches. Many reviews highlight excellent service, helpfulness, and modern equipment, while long waits and high prices are frequently reported. A minority of reviews describe very poor experiences, including incorrect prescriptions, unresolved issues, and feeling misled. Overall, satisfaction is high but tempered by operational inefficiencies and cost concerns.

What customers love
  • Thorough eye and hearing tests
  • Modern equipment
Common concerns
  • Expensive pricing
  • Long waiting times
  • Inconsistent service quality
  • High pressure sales

Last updated 2 months ago

C

Poor customer service over priced substandard product cts

Have been using them for 10 years but my recently bought glasses frame snapped apparently that was my fault I d expect a 160 frame 600 pair of glasses to last longer than 4 months Sadly after many happy years it s time to go elsewhere I ve spent over 1000 in the last 2 years alone but no more The service has rapidly deteriorated over recent months
S

Optician spent great deal of time to

Optician spent great deal of time to assess my eyes however at the end prescribed me a wrong prescription I was having a wrong vision with the glass Then had to see another optician to get it right In the process I spent more money unfortunately
G

2 Saturdays ago my wife had a second appointment to choose a pair of glasses after waiting in excess of 1 hour asked for her prescription and has now gone elsewhere disgraceful especially as she had

2 Saturdays ago my wife had a booked appointment to choose glasses following on from her test previously after waiting over an hour she asked for her prescription and has gone elsewhere disgracful treatment especially as she had waited over a week to get an appointment
R

A very expenses pair of glasses i

A very expenses pair of glasses i brought from leightons got broken i took them back to the shop and asked can they be repaired the answer was yes for which they charged 48 which i thought was reasonable Within a couple of months the glasses broke in the same place as the repair upon taking them back to the shop the manager said they had been sat on which i explained was not the case if it was i would have admitted it and paid for another repair Very poor service dishonest wouldnt use again
N

Regretting using them

The prescription was wrong so had to have a re-test then the 2nd person who assessed the glasses said the 1st person had not properly fitted them so I was asked to come back a week later for the new glasses updated with revised prescription and a better fitting Albert insisted on him doing it - he was v good However turned up a week later to be told Albert wasnt in and I couldn t re-book him as he is a locum and I would have to wait approx 1 hour for someone else I asked to speak to the Manager to be told the Addlestone branch doesn t have one and to call Head Office - tried Head Office but after being on hold for 30 minutes I gave up Really regretting using them
M

Poor quality control leads to long delay

Went for an eye test as my usual place was booked up However it took them almost a month to get my sunglasses made Apparently the store had to send them back to their supplier twice as they was a defect with them The second time they assured my they would place the order as urgent however it still took the same amount of time so it doesn t seem like they actually made any effort to speed up the process Given how much they cost I d have expect better Eventually received them and they re OK but clearly they have quality control issues so won t be using Leightons again
V

My problem was not solved

My problem was not solved Lens n frames are too expensive Ended up buying at another practice No use of the test done as my symptoms continue even with the glasses Now they wont offer u further assistance jst becz u didnt buy the glasses from them Totton
L

SHOULD HAVE GONE TO SPECSAVERS

Leighton professes to be able to arrange home eye tests That is a valuable facility for disabled housebound When it came to it they went AWOL
M

Terrible experience

I recently saw Optemetist Bushra Suleiman for my contact lens check and eye test After testing my sight with my contact lenses in she made no attempt to hide her shock in the change of prescription no reassurance or change to the prescription to improve my vision wearing my lenses It seemed the whole process was a bore to her I expressed my concern and dissatisfaction and received no response She completed my eye test and handed me the prescription for that Very unprofessional awful customer service I ll be changing opticians after many many years of being with Leightons
G

Be prepared to be a very patient patient

I ve been a patient with Leightons in Basingstoke for several years now Some of the issues appear to be due to very long term under-staffing issues such as Contact lens appointments having long delays due to the contact lens staff member being shared alternate weeks with Andover branch A few months ago Basingstoke branch arranged an appointment for me at the hospital with two tearings which they thought they had found in one of my eyes Turned out is was a mis-diagnosis What the hospital DID find within seconds however was that I had cataracts - A common and very serious issue which Leightons whole amusement arcade of machines had completely failed to spot or report to me On 9th October I went for a contact lense appointment as my current prescription isnt offering me as good corrected vision as it did initially I was told that a new lens could take a couple of weeks to arrive and that as my current lens was showing signs of wear they would order me a replacement of the current lens to see me through until the new prescription lens arrives Good intentions - but that was 6 and a half weeks ago I ve tried visiting the Leightons store in Basingstoke a couple of times during my lunch breaks and the security window shutters have been half down and a hand written sheet of paper has had closed for lunch due to staff shortages I moved over to Leightons after receiving poor service and sharp practices from both Vision Excuse and Wrecked-savers branches in the Town Centre Whatever you ask for they try and up-sell you something else as well and now am thoroughly disappointed with Leightons too If Leightons as a company are having long term issues with staff on-boarding and staff retention perhaps underpaying them is rather short-sighted

About Leightons

Leightons Opticians offers friendly professional care, prescription glasses & sunglasses, contact lenses & hearing products. Visit your local branch now

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Frequently Asked Questions

Leightons offers a comprehensive range of eye care services including expert eye tests, dry eye assessments, prescription glasses, sunglasses, contact lenses, and ongoing aftercare.

Leightons provides professional hearing tests, ear wax removal, hearing aids from leading brands like Oticon and Starkey, and lifetime aftercare to support hearing health.

Leightons has multiple branches across the UK, including Addlestone, Basingstoke, Brighton, Canterbury, Chelmsford, Exeter, Guildford, Hemel Hempstead, Hereford, Lincoln, Maidstone, Norwich, Oxford, Peterborough, Plymouth, Portsmouth, Reading, Southampton, Truro, Wakefield, and Winchester.

Leightons handpicks world-class eyewear brands such as Blackfin, Raen, Tom Ford, Maui Jim, ProDesign, Etnia Barcelona, and Silhouette.

MyLeightons is a care plan that helps customers save on ongoing eye and hearing care, offering perks, regular check-ups, and great savings for members.

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About Leightons

Leightons: Expert Eye and Hearing Care Since 1928

Leightons is a family-run opticians and hearing specialist with over 90 years of experience, providing professional eye care and audiology services. Operating from multiple branches across the UK, the company combines a long-standing heritage with advanced diagnostic techniques to protect and enhance vision and hearing health. The practice is committed to delivering personalised care, from routine eye tests to specialised hearing solutions.

Comprehensive Eye Care Services

Leightons offers a full range of eye care services designed to maintain and improve visual health. Expert eye tests are conducted using precise diagnostics to identify vision needs and protect long-term eye health. The practice also provides dry eye assessments, helping to diagnose and relieve symptoms such as dryness, itchiness, and light sensitivity through specialised consultations. For those requiring vision correction, a wide selection of prescription glasses and sunglasses is available, featuring frames from renowned brands like Blackfin, Raen, Tom Ford, and Maui Jim. Contact lens appointments are also offered, ensuring proper fitting and ongoing care.

Advanced Hearing Solutions

Hearing care is a core specialty at Leightons, with services focused on improving connection, confidence, and quality of life. Professional hearing tests are available, along with ear wax removal to address common hearing concerns. The company partners with leading hearing technology brands, including Oticon and Starkey, to offer cutting-edge hearing aids and solutions. Lifetime aftercare is provided, supporting clients with ongoing adjustments and genuine assistance to rediscover sound naturally.

Convenience and Personalised Care

With a broad network of branches located in towns and cities such as Addlestone, Basingstoke, Brighton, Canterbury, Chelmsford, Exeter, Guildford, Hemel Hempstead, Hereford, Lincoln, Maidstone, Norwich, Oxford, Peterborough, Plymouth, Portsmouth, Reading, Southampton, Truro, Wakefield, and Winchester, Leightons ensures accessible care across the UK. The MyLeightons care plan helps customers save on ongoing eye and hearing care, while flexible booking options, including emergency appointments and guidance for urgent symptoms, prioritise patient needs. A free hearing test can be booked online, and new members receive exclusive discounts as part of the welcome offer.

Expertly Curated Eyewear and Hearing Technology

Leightons handpicks world-class eyewear brands and hearing technology to suit every lifestyle. Each frame is selected with attention to craftsmanship and materials, ensuring quality and style. Hearing technology is chosen for its innovation and reliability, helping users experience life in full colour. The store emphasises long-term relationships, providing continuous support and aftercare to maintain optimal vision and hearing health.