Leightons Reviews

Opticians & Hearing Specialist | Eye Test | Leightons

leightons.co.uk
3.66
128 reviews
Great Rating
Based on 128 user experiences

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Rated 3.66 out of 5 by 128 Happy Customers

46.9%
15.6%
10.2%
11.7%
15.6%
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AI Review Summary Based on 128 reviews

Customers consistently praise Leightons for friendly, professional staff and thorough eye and hearing tests across multiple branches. Many reviews highlight excellent service, helpfulness, and modern equipment, while long waits and high prices are frequently reported. A minority of reviews describe very poor experiences, including incorrect prescriptions, unresolved issues, and feeling misled. Overall, satisfaction is high but tempered by operational inefficiencies and cost concerns.

What customers love
  • Thorough eye and hearing tests
  • Modern equipment
Common concerns
  • Expensive pricing
  • Long waiting times
  • Inconsistent service quality
  • High pressure sales

Last updated 2 months ago

S

To all veterans

I am a veteran who served my Queen Country proudly for many years My hearing issues like many veterans started in 1977 Due to the ear plugs of that time I have suffered with tinnitus since the 70 s I contacted Help 4 Heroes and they managed to provide 4 800 for the opticon real hearing aids I went to Leightons in Totton where I was seen by the audiologist The first appointment went well After I left the righthand aid stopped working I was not due to be seen for two weeks Yes I admit I was angry and I think others would have been also I contacted the audiologist who just brushed it off saying don t be silly there is nothing wrong I informed him I was the one wearing them and that I could only hear things in my bad ear not the good one Again he did not listen I then left a Trustpilot review then he contacted me because head office told him to get it sorted this showed in his more positive email to me I requested to know what the issue of the hearing bud I received nothing but an email saying we can t help you anymore and will be sending the money back to help for heroes My care worker said she would sort it out She spoke with the local area manager Rebecca She called to offer my a different store to have my hearing aids fitted Today she took that offer off the table and is going ahead with the refund No explanation has been given These people are clearly judgemental when it comes to issues of out combat veterans I ask that you support me in this This is not fair We fight our counties wars and get treated like dirt I am now seeking legal advice
S

I have lost my faith in them

I have just received a grant for hearing aids Opticon hearing aids not cheap And yes there s a process of getting used to them I accept that But when I inform the person who fitted them that the right one is not working correctly and I am ignored then that gets my back up So today they will be returned until you find out why the right is not working And it is showing that it is switched on And you said both ears were free from wax so they can t be blocked up Then you can make an apology here on trustpilot to say you were in the wrong Or you can send a refund back to Help For Heroes and we can cut ties Because I have no reason to lie to you about a faulty right hand hearing aid And I would rather go without than put up with someone telling me I m wrong rather than listening to me the customer I will drop them off at 09 00amI have had a response regarding my issue with the hearing aids Basically go away and don t come back Please don t trust Leightons for hearing aids Dreadful service Couldn t even tell me what the issue is I gather they can t deal with someone who says what needs to be said
U

Poor service from Manager Andrew

Poor service from Manager Andrew Very condescending and patronising Won t be returning The rest of the team were fab
P

I needed a new pair of driving glasses

I needed a new pair of driving glasses due to breaking my previous pair I was tested and it was found that I did not need a prescription but I wanted them so I was legal to drive and with a reading element The Optician was great However the SALESMAN Andy was exactly that a salesman He waffled on for some time trying to baffle me about various aspects of angles shapes colours and styles Then he took the glasses I had chosen and drew with a red pen lines and symbols on the lenses and then put a pen to his eye like an artist painting a picture The picture he was painting was one of extortionate cost of just under 800 for glasses without prescription and a small amount of reading element I asked him if the glasses were GOLD for this price I also told him that I could buy 5 pairs of reading glasses on Amazon for 10 He was unfazed and kept up the charade I decided to go ahead with the glasses firstly because the nights were getting darker and because I wanted to do this review to warn others of the cost of a pair of glasses from this company This company like all greedy companies is taking over smaller opticians all over the country and they can do this when they charge such exorbitant prices The optician test was paid for by the NHS I hope they are happy with my money and I hope that Trading standards are aware of this blatent practice
M

One of the worst experiences anyone may

One of the worst experiences anyone may experience I have keratoconus and was advised with completely type of lenses which is not meant for my case however said they might know better than my research and the consultant advise but there comes the real disaster the lenses got cut inside my eyes and they kept looking for the small piece I don t advice anyone to deal with Wokingham branch by any means
H

Audiologist not recommended

Audiologist not recommended I was waiting out front The Audiologist Anabel Valente came to the desk to see her appointments and I heard her say What are they doing sat there I was told to sit there The Audiologist came over spoke a few words then turned her back expecting me to follow I was taken to the room 8 minutes late She did not look at me spoke few words and was extremely frosty and unfriendly She was mostly silent only kept huffing sighing like I was an inconvenience So incredibly disrespectful She hardly spoke I felt unwelcome and uncomfortable There wasn t a huge queue because she was running late So I have no idea why she was so annoyed with me just because I wasn t sat right by her door Shame as the rest of the staff are amazing and I love chatting to them During the hearing test it was difficult to hear the beeps at times due to the Audiologist s breathing with the face mask on sounds in the shop and noises right outside the door The rudest most horrible customer experience I have ever had It has completely soured my day I hope I don t pass her disgruntledness on to anyone else
D

I wasn t happy with the service I

I wasn t happy with the service I received I ve unsubscribed from their emails several times no one takes any notice and I still receive their marketing- so I ve now posted this poor review
S

Replace the receptionist urgently

Have you ever considered replacing the St Albans receptionist I phoned this morning to make an appointment as no-one ever replied my online request The receptionist is of the most unpleasant unprofessional rude type I had no choice but stop the conversation and look somewhere somewhere else Sack the receptionist - whoever she is she aren t doing Leightons a favour
P

Phone and email spammers

A lot of unsolicited spam to the mail and phone number with no way to unsubscribe The services of the company as a whole are 2 Would not recommend it But for the endless spam a collective complaint and complaint to the competent services has already been filed
K

Awful way to treat a customer after 40 years with them

My mum has been a customer here for over 40 years Today they had booked her in for a contact lens review she waited half an hour only to be told they wouldn t be seeing her today and they couldn t order her new contacts because of an issue with the suppliers There was no indication of how long she might have to wait or what she is supposed to do in the meantime The attitude of the receptionist was particularly unhelpful and she didn t even apologise for wasting mum s time when there was no appointment in the first place I echo the previous feedback this branch has lost everything that made my mum go back year after year and she is now looking for a new optician I have no idea what she is supposed to do in the meantime as she doesn t have glasses Such an awful way to treat a long standing customer

About Leightons

Leightons Opticians offers friendly professional care, prescription glasses & sunglasses, contact lenses & hearing products. Visit your local branch now

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Frequently Asked Questions

Leightons offers a comprehensive range of eye care services including expert eye tests, dry eye assessments, prescription glasses, sunglasses, contact lenses, and ongoing aftercare.

Leightons provides professional hearing tests, ear wax removal, hearing aids from leading brands like Oticon and Starkey, and lifetime aftercare to support hearing health.

Leightons has multiple branches across the UK, including Addlestone, Basingstoke, Brighton, Canterbury, Chelmsford, Exeter, Guildford, Hemel Hempstead, Hereford, Lincoln, Maidstone, Norwich, Oxford, Peterborough, Plymouth, Portsmouth, Reading, Southampton, Truro, Wakefield, and Winchester.

Leightons handpicks world-class eyewear brands such as Blackfin, Raen, Tom Ford, Maui Jim, ProDesign, Etnia Barcelona, and Silhouette.

MyLeightons is a care plan that helps customers save on ongoing eye and hearing care, offering perks, regular check-ups, and great savings for members.

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About Leightons

Leightons: Expert Eye and Hearing Care Since 1928

Leightons is a family-run opticians and hearing specialist with over 90 years of experience, providing professional eye care and audiology services. Operating from multiple branches across the UK, the company combines a long-standing heritage with advanced diagnostic techniques to protect and enhance vision and hearing health. The practice is committed to delivering personalised care, from routine eye tests to specialised hearing solutions.

Comprehensive Eye Care Services

Leightons offers a full range of eye care services designed to maintain and improve visual health. Expert eye tests are conducted using precise diagnostics to identify vision needs and protect long-term eye health. The practice also provides dry eye assessments, helping to diagnose and relieve symptoms such as dryness, itchiness, and light sensitivity through specialised consultations. For those requiring vision correction, a wide selection of prescription glasses and sunglasses is available, featuring frames from renowned brands like Blackfin, Raen, Tom Ford, and Maui Jim. Contact lens appointments are also offered, ensuring proper fitting and ongoing care.

Advanced Hearing Solutions

Hearing care is a core specialty at Leightons, with services focused on improving connection, confidence, and quality of life. Professional hearing tests are available, along with ear wax removal to address common hearing concerns. The company partners with leading hearing technology brands, including Oticon and Starkey, to offer cutting-edge hearing aids and solutions. Lifetime aftercare is provided, supporting clients with ongoing adjustments and genuine assistance to rediscover sound naturally.

Convenience and Personalised Care

With a broad network of branches located in towns and cities such as Addlestone, Basingstoke, Brighton, Canterbury, Chelmsford, Exeter, Guildford, Hemel Hempstead, Hereford, Lincoln, Maidstone, Norwich, Oxford, Peterborough, Plymouth, Portsmouth, Reading, Southampton, Truro, Wakefield, and Winchester, Leightons ensures accessible care across the UK. The MyLeightons care plan helps customers save on ongoing eye and hearing care, while flexible booking options, including emergency appointments and guidance for urgent symptoms, prioritise patient needs. A free hearing test can be booked online, and new members receive exclusive discounts as part of the welcome offer.

Expertly Curated Eyewear and Hearing Technology

Leightons handpicks world-class eyewear brands and hearing technology to suit every lifestyle. Each frame is selected with attention to craftsmanship and materials, ensuring quality and style. Hearing technology is chosen for its innovation and reliability, helping users experience life in full colour. The store emphasises long-term relationships, providing continuous support and aftercare to maintain optimal vision and hearing health.