Leightons Reviews

Opticians & Hearing Specialist | Eye Test | Leightons

leightons.co.uk
3.66
128 reviews
Great Rating
Based on 128 user experiences

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Rated 3.66 out of 5 by 128 Happy Customers

46.9%
15.6%
10.2%
11.7%
15.6%
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AI Review Summary Based on 128 reviews

Customers consistently praise Leightons for friendly, professional staff and thorough eye and hearing tests across multiple branches. Many reviews highlight excellent service, helpfulness, and modern equipment, while long waits and high prices are frequently reported. A minority of reviews describe very poor experiences, including incorrect prescriptions, unresolved issues, and feeling misled. Overall, satisfaction is high but tempered by operational inefficiencies and cost concerns.

What customers love
  • Thorough eye and hearing tests
  • Modern equipment
Common concerns
  • Expensive pricing
  • Long waiting times
  • Inconsistent service quality
  • High pressure sales

Last updated 2 months ago

E

Great experience will definitely be back

Every member of the team I had any interaction with were absolutely delightful I strayed from my usual opticians coming to Leightons instead and had an eye test with Aruba who was fantastic at efficiently finding out the best prescription for me completing health checks and giving great advice and answering my questions She was really good at explaining everything she was doing or about to do whilst also being really speedy without it ever feeling rushed The team members who greeted me at the desk and did my pre-appointment checks were also incredibly lovely I absolutely hate choosing new frames but Albert couldn t have been better in supporting He really put me at ease listened so well to what I wanted and showed me a number of frames which were all good and one was an outright winner Albert was clearly so knowledgeable and was fantastic at making sure I chose the glasses I really liked rather than rushing me to make a decision or being pushy or sales-like in any way He also made the process which I have always previously hated actually really relaxed and enjoyable as he was so easy to get along with and have a laugh with I have also had another experience with Leightons Reading getting ear impressions for earplugs with one of the audiologists who was also utterly lovely Every member of the team is an absolute credit to the branch and I m so pleased I booked in with them for my eye test this time round and will definitely be coming back They also have different payment options and a care plan and all of these options are shared to you without you feeling the pressure to opt in to anything I ve been wearing glasses for about 16 years and have only previously been to various Specsavers branches and once to a Boots opticians and this experience was absolutely miles above any I ve had before - thank you Leightons Reading
C

Great service at Leightons in Woodley

I always find I get a great service from Leightons in Woodley All the staff and very friendly and welcoming and nothing is too much trouble Would definitely recommend for your glasses
J

Elenor was so informative and helpful

Elenor was so informative and helpful with my hearing care I highly recommend Elenor s service and it was also a pleasant experience considering I have had negative experiences with my hearing Thank you for your great service
M

Very good customer service

I managed to make an appointment the morning I called and inspite of not prepping by putting oil in my ears Elenor persevered and managed to remove all the wax which was quite a challenge It s great to be able to hear again
G

A brilliant new find in our move to Haslemere

We moved to Haslemere recently and are so pleased we decided to join the Leighton practice We are very impressed with the friendly professional and efficient service in eye and ear testing Julie provided a very professional and thorough assessment including modern technologies and gave clear explanations of our somewhat complex eye issues Sam s support to choose lens and frame options tailored to our individual lifestyle day night driving sun was exceptional The Care Plan option is great value for money and reassuring to have fast track support so close
C

Leighton Opticians in Reading were

Leighton Opticians in Reading were really professional and very helpful despite it being their rush hour I 100 recommend them and will be going there for all my future eye tests and glasses Thanks for all your help
M

Extra patience and kindness

Having been to Audiology at the local hospital twice and 2 other hearing places I was recommended Leightons Addlestone Dino was so patient and kind and realised the problem I had been having and was able to give me the right aids to suit my hearing
J

Knowledgeable staff

Always knowledgeable efficient and informative The staff at the Cobham branch are helpful and happy to answer questions A good choice of frames for both spectacles and sunglasses
D

An emergency on Christmas Eve averted

An emergency on Christmas Eve averted by Adam who managed to mend my mangled reading glasses in no time and for no charge I walked in desperate and left delighted Thank you so much Adam
M

Excellent experience

Excellent experience Staff were knowledgeable professional and friendly Good range of glasses and lenses Glad I have moved to Leightons happy to recommend them

About Leightons

Leightons Opticians offers friendly professional care, prescription glasses & sunglasses, contact lenses & hearing products. Visit your local branch now

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Frequently Asked Questions

Leightons offers a comprehensive range of eye care services including expert eye tests, dry eye assessments, prescription glasses, sunglasses, contact lenses, and ongoing aftercare.

Leightons provides professional hearing tests, ear wax removal, hearing aids from leading brands like Oticon and Starkey, and lifetime aftercare to support hearing health.

Leightons has multiple branches across the UK, including Addlestone, Basingstoke, Brighton, Canterbury, Chelmsford, Exeter, Guildford, Hemel Hempstead, Hereford, Lincoln, Maidstone, Norwich, Oxford, Peterborough, Plymouth, Portsmouth, Reading, Southampton, Truro, Wakefield, and Winchester.

Leightons handpicks world-class eyewear brands such as Blackfin, Raen, Tom Ford, Maui Jim, ProDesign, Etnia Barcelona, and Silhouette.

MyLeightons is a care plan that helps customers save on ongoing eye and hearing care, offering perks, regular check-ups, and great savings for members.

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About Leightons

Leightons: Expert Eye and Hearing Care Since 1928

Leightons is a family-run opticians and hearing specialist with over 90 years of experience, providing professional eye care and audiology services. Operating from multiple branches across the UK, the company combines a long-standing heritage with advanced diagnostic techniques to protect and enhance vision and hearing health. The practice is committed to delivering personalised care, from routine eye tests to specialised hearing solutions.

Comprehensive Eye Care Services

Leightons offers a full range of eye care services designed to maintain and improve visual health. Expert eye tests are conducted using precise diagnostics to identify vision needs and protect long-term eye health. The practice also provides dry eye assessments, helping to diagnose and relieve symptoms such as dryness, itchiness, and light sensitivity through specialised consultations. For those requiring vision correction, a wide selection of prescription glasses and sunglasses is available, featuring frames from renowned brands like Blackfin, Raen, Tom Ford, and Maui Jim. Contact lens appointments are also offered, ensuring proper fitting and ongoing care.

Advanced Hearing Solutions

Hearing care is a core specialty at Leightons, with services focused on improving connection, confidence, and quality of life. Professional hearing tests are available, along with ear wax removal to address common hearing concerns. The company partners with leading hearing technology brands, including Oticon and Starkey, to offer cutting-edge hearing aids and solutions. Lifetime aftercare is provided, supporting clients with ongoing adjustments and genuine assistance to rediscover sound naturally.

Convenience and Personalised Care

With a broad network of branches located in towns and cities such as Addlestone, Basingstoke, Brighton, Canterbury, Chelmsford, Exeter, Guildford, Hemel Hempstead, Hereford, Lincoln, Maidstone, Norwich, Oxford, Peterborough, Plymouth, Portsmouth, Reading, Southampton, Truro, Wakefield, and Winchester, Leightons ensures accessible care across the UK. The MyLeightons care plan helps customers save on ongoing eye and hearing care, while flexible booking options, including emergency appointments and guidance for urgent symptoms, prioritise patient needs. A free hearing test can be booked online, and new members receive exclusive discounts as part of the welcome offer.

Expertly Curated Eyewear and Hearing Technology

Leightons handpicks world-class eyewear brands and hearing technology to suit every lifestyle. Each frame is selected with attention to craftsmanship and materials, ensuring quality and style. Hearing technology is chosen for its innovation and reliability, helping users experience life in full colour. The store emphasises long-term relationships, providing continuous support and aftercare to maintain optimal vision and hearing health.