Leightons Reviews

Opticians & Hearing Specialist | Eye Test | Leightons

leightons.co.uk
3.66
128 reviews
Great Rating
Based on 128 user experiences

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Rated 3.66 out of 5 by 128 Happy Customers

46.9%
15.6%
10.2%
11.7%
15.6%
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AI Review Summary Based on 128 reviews

Customers consistently praise Leightons for friendly, professional staff and thorough eye and hearing tests across multiple branches. Many reviews highlight excellent service, helpfulness, and modern equipment, while long waits and high prices are frequently reported. A minority of reviews describe very poor experiences, including incorrect prescriptions, unresolved issues, and feeling misled. Overall, satisfaction is high but tempered by operational inefficiencies and cost concerns.

What customers love
  • Thorough eye and hearing tests
  • Modern equipment
Common concerns
  • Expensive pricing
  • Long waiting times
  • Inconsistent service quality
  • High pressure sales

Last updated 2 months ago

M

A first class service today from Elenor

A first class service today from Elenor at Leighton s Both friendly and professional she restored my hearing to levels I couldn t have imagined The technology they use is modern and seems to be adaptable to unblock various problems I was genuinely amazed at how well I could hear afterwards Thank you
B

Excellent Opticians

I have been a customer of the Leadenhall Branch for many years The service and staff are amazing I will continue to use the branch when I retire My contact lens check was thorough with detailed explanation and superb customer service keep up the good work
A

Problem with my ear

I popped into Andover as I ve been having trouble with my ear just to ask some advice they were so helpful and booked me in later that day for a hearing test and to have a look down my ear Margaret Delaney Munn was amazing so lovely lots of helpful advice plus she also wrote to my doctor with what she had found I am so glad I went in as I m now getting the treatment I need plus finally got referred to ENT So would like to say a very big thank you to Margaret Delaney Munn for your help
K

Outstanding service Albert

Albert was friendly welcoming knowledgeable and extremely helpful He took great care explaining my options and made sure I made the right decision for my eye sight and my circumstances Thank you also for noticing a tiny screw was missing and for making my glasses as good as new Excellent service - thank you
I

Leightons Camberley - phenomenal team

I cannot recommend the Camberley store and team highly enough I moved away from a well advertised opticians back in 2019 after having been told that they couldn t offer any contacts which suited my eyes apparently I have flat corneas I went to Leightons in 2020 and I haven t looked back since I have contacts that suit my eyes they found a freckle at the back of my eye - was never picked up at previous opticians - and the technology they have at their disposal is phenomenal Add to the equation the most brilliant team of staff who are phenomenal and so accommodating and feel like friends when you go to the store It s a win-win Would not want to move to anywhere else As Craig Revel-Horwood would say on Strictly - A-MAZ-ING
J

Sandie was incredibly helpful when we

Sandie was incredibly helpful when we needed an emergency appointment to see if my husband had a detached retina the optician Jude was very thorough Both were very polite and helpful and made us feel at ease Great service would thoroughly recommend
M

Highly recommend fantastic service

Fantastic service by staff at Leightons in Tadley So friendly and professional They went above and beyond to engage with my 4 year old and talk through options and give advice Thoroughly recommend I have visited three times now and had a very positive experience on each occasion They offer a fantastic service and the premises are really spacious and peaceful with car parking right outside
J

Been using Leightons leadenhall street

Been using Leightons leadenhall street in london for over 15 years Used to work in the area and although i don t anymore i still go there No Complaints
M

Elenor is super-friendly and explained

Elenor is super-friendly and explained in detail what was happening during my visit Both ears are working perfectly since the visit to clear obstructive wax Well worth the money
I

Customer care was great after eye check I was told to go doctors for blood pressure test

Customer care was great

About Leightons

Leightons Opticians offers friendly professional care, prescription glasses & sunglasses, contact lenses & hearing products. Visit your local branch now

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Frequently Asked Questions

Leightons offers a comprehensive range of eye care services including expert eye tests, dry eye assessments, prescription glasses, sunglasses, contact lenses, and ongoing aftercare.

Leightons provides professional hearing tests, ear wax removal, hearing aids from leading brands like Oticon and Starkey, and lifetime aftercare to support hearing health.

Leightons has multiple branches across the UK, including Addlestone, Basingstoke, Brighton, Canterbury, Chelmsford, Exeter, Guildford, Hemel Hempstead, Hereford, Lincoln, Maidstone, Norwich, Oxford, Peterborough, Plymouth, Portsmouth, Reading, Southampton, Truro, Wakefield, and Winchester.

Leightons handpicks world-class eyewear brands such as Blackfin, Raen, Tom Ford, Maui Jim, ProDesign, Etnia Barcelona, and Silhouette.

MyLeightons is a care plan that helps customers save on ongoing eye and hearing care, offering perks, regular check-ups, and great savings for members.

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About Leightons

Leightons: Expert Eye and Hearing Care Since 1928

Leightons is a family-run opticians and hearing specialist with over 90 years of experience, providing professional eye care and audiology services. Operating from multiple branches across the UK, the company combines a long-standing heritage with advanced diagnostic techniques to protect and enhance vision and hearing health. The practice is committed to delivering personalised care, from routine eye tests to specialised hearing solutions.

Comprehensive Eye Care Services

Leightons offers a full range of eye care services designed to maintain and improve visual health. Expert eye tests are conducted using precise diagnostics to identify vision needs and protect long-term eye health. The practice also provides dry eye assessments, helping to diagnose and relieve symptoms such as dryness, itchiness, and light sensitivity through specialised consultations. For those requiring vision correction, a wide selection of prescription glasses and sunglasses is available, featuring frames from renowned brands like Blackfin, Raen, Tom Ford, and Maui Jim. Contact lens appointments are also offered, ensuring proper fitting and ongoing care.

Advanced Hearing Solutions

Hearing care is a core specialty at Leightons, with services focused on improving connection, confidence, and quality of life. Professional hearing tests are available, along with ear wax removal to address common hearing concerns. The company partners with leading hearing technology brands, including Oticon and Starkey, to offer cutting-edge hearing aids and solutions. Lifetime aftercare is provided, supporting clients with ongoing adjustments and genuine assistance to rediscover sound naturally.

Convenience and Personalised Care

With a broad network of branches located in towns and cities such as Addlestone, Basingstoke, Brighton, Canterbury, Chelmsford, Exeter, Guildford, Hemel Hempstead, Hereford, Lincoln, Maidstone, Norwich, Oxford, Peterborough, Plymouth, Portsmouth, Reading, Southampton, Truro, Wakefield, and Winchester, Leightons ensures accessible care across the UK. The MyLeightons care plan helps customers save on ongoing eye and hearing care, while flexible booking options, including emergency appointments and guidance for urgent symptoms, prioritise patient needs. A free hearing test can be booked online, and new members receive exclusive discounts as part of the welcome offer.

Expertly Curated Eyewear and Hearing Technology

Leightons handpicks world-class eyewear brands and hearing technology to suit every lifestyle. Each frame is selected with attention to craftsmanship and materials, ensuring quality and style. Hearing technology is chosen for its innovation and reliability, helping users experience life in full colour. The store emphasises long-term relationships, providing continuous support and aftercare to maintain optimal vision and hearing health.