Madeindesign Reviews

Made In Design : Contemporary Furniture, Home Decorating and Modern Lighting

madeindesign.co.uk
3.54
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.54 out of 5 by 137 Happy Customers

41.6%
14.6%
14.6%
14.6%
14.6%
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K

BEWARE SCAM SITE We placed an order on

BEWARE SCAM SITE We placed an order on 25th November for Christmas presents it said availability in 1-2 weeks no delivery you cannot get through to them by telephone or their online contact us page - please advise Made in Design team Hi there thank you for your reply I apologise I m still unable to get any response from your contact information but now understand you ve had some technical issues Our order number is 200332558Best regards
S

Made in Design Chronopost DPD DPD have

Made in Design Chronopost and DPD have not delivered our order apparently stuck in their Hinckley depot New delivery date has not been met no clear information from DPD no answer on telephone Robot chat reply real person chat not able to give any answers I am not even sure my order exists anymore Honestly would be Made in Design best approach and to give us full refunds
A

these guys are a disaster

these guys are a disaster been waiting over 1 month for 2 chairs showing as in stock different excuse every time for why they are missing waiting nearly 2 weeks for a refund constant promises of it being processed and it is still not Please save yourself time and problems by buying from a properly managed and organised online retailer and avoid made in design
S

Absolutely dreadful

Absolutely dreadful So upsetting stressful Still not resolved Bought a desk arrived damaged late Finally got a refund on outrageous delivery feees oh 120 but they dumped the pallet desk - damages 12 days on no one collecting desk having to store it No refund Cannot order another desk until that refund Little response from customer service 6 emails I ve sent over 12 days to get them to return desk Sitting here all damaged Such a shame Time consuming Lots of anxiety distress still no resolution but they took payment over 7 weeks ago The desk was not cheap either
M

Ordered furniture in July and still

Ordered furniture in July and still nothing has arrived today despite some being in stock I had to call to have the one in stock delivered otherwise I would still be waiting for just one communication The order was meant to be delivered 2 days ago and still no updates neither delivery MadeInDesign can t tell you where the items are neither help you contact Geodis I now call Twice a day and will leave reviews everyday until my purchase is delivered
T

Avoid Unreliable with no customer service

I definitely need to check here before placing any orders I placed an order over two weeks ago and was expecting delivery within 1-2 weeks as quoted - It still hasn t even been dispatched I ve tried calling but just get automated response and cut off after being on hold for over 15 minutes I ll being cancelling my order and hopefully will get my money back
S

Never order from Made in Design

Ordered four weeks ago No confirmation email or receipt was ever sent I ve spent nearly 6 hours on hold waiting for phone conversations Often being cut off randomly while on hold or mid-conversation Our order worth 1 500 was last seen in Grenoble but on-one knows where it is now Don t go near this company
D

Poor customer service - in fact no customer service

Made in Design failed to include an item that they said was included in the delivery Despite 2 phone calls and 3 online queries and e mails they still have failed to contact me beyond saying they are taking up the issue with the courier Photographic evidence was sent clearly showing the item was not included in the delivery They should just send out the missing item Not the service I expect from a high end company
L

Absolutely terrible

Absolutely terrible Called customer service before I placed an order to check it would be delivered before Christmas - they GUARANTEED it would be so I placed my order However the order has yet to be shipped 4 days later and it won t get here in time for Christmas Christmas ruined
E

I d give no stars if I could

I d give no stars if I could My 500 order was delayed countless times and when it did arrive the lamp was smashed as it was wrapped so poorly It was for a Xmas gift so to arrive late was bad enough but then to be broken due to their own lack of care I had to fight for a refund and though agreed I haven t received my money as yet I ve never had such bad service and customer service don t seem to care Good luck future customers

About Madeindesign

Browse Made in Design's stunning range of modern designer furniture, lighting and home accessories. More than 25,000 products available from top brands including Alessi, Hay, Kartell and many others. Order today and furnish your home with style!

United States

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