Madeindesign Reviews

Made In Design : Contemporary Furniture, Home Decorating and Modern Lighting

madeindesign.co.uk
3.54
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.54 out of 5 by 137 Happy Customers

41.6%
14.6%
14.6%
14.6%
14.6%
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H

Poor customer service

We had the wrong stool delivered and customer service was poor - short and rude on the phone We had to deliver the wrong stool to the post office ourselves in the huge box it came in although it was a small stool It would have been nice if you had offered to pick it up yourselves as it was your mistake We eventually got the right stool delivered to us but only once I had chased with a tracking number
D

delivery time not respected at all

For the third time I ordered through them and regret it My chairs were supposed to be delivered within three weeks and one month later I am still waiting for them which is an issue because Ian now living the country Same issues with other products You don t get any information from them st least to apologise for the delay
C

Poor Deluvery by Couriers

Purchased the Alessi Crib which I was very pleased with However Madeindesign have been badly was let down by their delivery couriers Knowing I would be away had left details in the special instructions box at the time of ordering asking that it be left in an outside toilet Got home to find it dumped under a hedge at the front gate soaked through including the storage box it comes in
Y

Not ideal

The actual design of the shelf looks good but the fixtures were awful and not fit for purpose My husband managed to use some of his own materials to add to and secure the fixture If not we would have to throw it away due to how much of a hazard it would have been We looked to return it but the MID Returns Policy and pricing is shocking
P

When you purchase things which are in

When you purchase things which are in stock you would expect dispatch to be within 24h and shipment to reach you within 5-7 working days My order took over 3 weeks to be delivered Also it should be more clear that the company is based in France and all shipments come from there therefore are longer Competitors such as Ambientedirect are way more efficient
D

Be careful

This company is ok when things go well But they simply disappear if not - I am still chasing over 1500 outstanding refund from February They did not deliver my lights I had to follow up after 10 weeks and now they do not respond to my requests to have the money refunded I am very concerned about this money now
D

Took money but not delivered items

ordered items from this company then got an e-mail saying they would be delivered feb 2021 but they took the monies out of my account in Dec 2020 I usually expect companies to only take the money once the delivery has been completed I have contacted them by e-mail to refund the monies until delivery is made and after 4 days have had no response They also offered a 10 discount if I signed up to the news letter which I did no discount was given I am beginning to wonder if this company is a scam
M

I placed an order on 2nd February and it s not arrived

I placed an order on 2nd February and I m still waiting for it to be delivered I know there was a 6 week delay but it s it s now 11th May I ve sent several e-mails but no reply and I ve tried ringing several times but today the phone line is dead My order number is 200285982 Can I please have my items or a full refund 250 53 Thanks
R

Poor return process

Be aware that the return process is not as easy as it should be YOU are responsible for the cost of the return including insurance It took ages for the return team to send me the return slip code I had to call two times as I received no response via email
S

Late items no explanation

Theirs items are really unique and must-have But I ordered 15 days ago and still no delivery no explanation Tried to phone got an automated message They need to pull their finger out pronto else I will be getting my credit card company involved Would not recommend

About Madeindesign

Browse Made in Design's stunning range of modern designer furniture, lighting and home accessories. More than 25,000 products available from top brands including Alessi, Hay, Kartell and many others. Order today and furnish your home with style!

United States

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