Mypolicy Reviews

Very expensive driver score is tarnished when driving later than 9 pm

I always had a great overall score Yet they still increased my next insurance by 300 pounds Scammers UPDATE I switched to non-blackbox company which had less than 100 pound difference So I am no longer with this company or thinking to come back I increased the rating to 2 stars because on my second renewal it was cheaper but on my third renewal they tried to scam me by increasing more than what I was supposed to pay Many companies use the excuses of the area Well it is not my fault if others don t respect the highway codes Hence I am not intending to pay more as you also could monitor me and still had TRUST issues with me So strange

Awful customer experience Every time I call there s a minimum of 1-hour wait and then when they do answer the line is poor and sometimes it ends so I have to restart the wait Furthermore they give no help with mileage as they state they ll cancel the policy immediately if you go even 1 mile over the quantity you bought They give no warning sign to top up if getting close - only a warning sign that at the rate you re going you ll need to buy more miles by the end of year

Recently been doing journeys seems like i cant even use the car 10pm at night or 1 or even 2am perhaps come mcdonalds because tracker picks up at -5 or -6 for rating as am guessing usage am driving safe keeping perfect scores always above 7 or 8 and following all limits and somehow always a - am guessing usage am not happy they say there isnt a curfew it isnt fair because i use the car in morning or at night or lightly midnight i get a - even know i stay safe i dont want this affecting my renewal or when my year is up which is due Mypolicy id care to like an explination i was also told that a Bluetooth transmitter can affect it but am no longer using that instead i have external carplay with dashcam with aux for music and my scores have been fine for a while now so i dont understand anymore

Not bad just expensive ive seen the bad reviews about this Company i hope i won t have these problems as well

After someone crashed into me they weren t very helpful in providing a courtesy car or the settlement claim in the end I got the settlement claim two weeks later and they never called me back about courtesy car

I have had numerous emails saying that the documents I provided are invalid when infact they are not such as driving licence passport and gov code checker

Zara who I spoke to was really helpful and polite however already having problems with the insurance company as a whole and have been given false information I was quoted 3000 miles when I first went ahead with the policy and now my dashboard and policy documents are only showing 2000 miles which I think is a joke as I thought I was getting 3000 and was told 3000 is the minimum per year I was then quoted 500 for an extra 1000 miles to be added on I have sent all the proof in hopefully I can get this resolved as it s not on

I was really disappointed with this insurance provider when the car broke down and the mechanic had to plug the diagnostics computer into the obd port which was only for a few minutes while the car didn t move I received a cheeky email saying if it is took out again they are going to cancel my policy I contacted them to tell them this he still told me that s what will happen The only thing that restored a little bit of faith was the second person I dealt with She was really on the ball and understood and reassured me and made it simple The first guy was telling me if the car broke down I need to contact them before the mechanic touches to ask permission to unplug the black box Would probably be better if the box was straight to the battery So if you use a mobile mechanic after hours at your address then they are saying they will cancel Good morning afternoon We have received notification that your telematic device was unplugged from your vehicle As your telematic device has since been reinstalled no further action is required Please be advised we must receive uninterrupted signal from the device in your vehicle Unplugging the device without good reason is deemed as tampering and will result in the cancellation of your insurance Kind regards Telematics DepartmentTel 0330 100 2337Email box mypolicGood afternoon Thanks for your email We have noted your policy however if the device is removed again without our pre-authorisation and without official garaging confirmation invoice letter email your policy will enter cancellation So please do not remove the device without following the above Kind regards JayTelematics DepartmentTel 0330 100 2337Email box mypoRSImage jpeg Trustpilot ratingTrustpilot LogoTrustpilot StarsMy Policy LimitedProspect House Prospect Road Halesowen West Midlands B62 8DURSImage png PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL

Woman was lovely However the amount of time it took to take my call was 20 minutes I am a student so I called during my 15 minute break which meant by the time my call was taken I was meant to be in a lecture This meant I was late I m sure there were more than one person on calls today for validation of details If an improvement on how long I was waiting was improved it would of been a better score