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mypolicy.co.uk
3.56
139 reviews
Great Rating
Based on 139 user experiences

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Rated 3.56 out of 5 by 139 Happy Customers

42.4%
14.4%
14.4%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

MyPolicy receives consistent 5-star reviews praising friendly, helpful, and efficient customer service with quick responses. Some 1-star and 2-star reviews cite very expensive pricing, aggressive mileage policies, and poor value. Most customers appreciate the ease of use and support, while a minority report negative experiences with charges and retention tactics.

What customers love
  • Helpful customer service
  • Quick response time
  • Easy to contact
  • Efficient handling
  • Friendly staff
Common concerns
  • Expensive pricing
  • Aggressive mileage policy
  • High fees
  • Pressure to buy miles

Last updated 3 months ago

M

My initial experience with my policy

My initial experience with my policy was great Jamie was very helpful and attentive So far so good Many thanks
J

Incredibly simple and amazing customer service

I had a problem with my black box so I phoned the company and I was put through to someone almost instantly and they were a massive help and the issue was sorted out in minutes instead of going through a massive wait
C

We had a lovely experience with a lady

We had a lovely experience with a lady called Tracy who she took time to listen and understand the situation and used all her power to help up Thank you
E

Had a absolute lovely lady

Had a absolute lovely lady change my current policy to a new car fast and polite service thank you
A

Lovely insurance company to deal with

Lovely insurance company to deal with makes a change speaking to friendly and efficient staff Would highly recommend My Policy
H

So helpful

I called regarding my mile allowance as I was really low and only have a few weeks left before renewal The lady offered me 10 of my annual mileage for free and I was over the moon She was a great help
L

Very impressed

I was dealt with very professionally and the person on the phone was very helpful and fast I was only on hold for a very short time in comparison to the average hold time from other companies Overall was very satisfied
M

Car insurance

This was the first insurance for my 18 year old since she passed her test and I have found them to be so helpful every time I have rung them up they answer the phone pretty much immediately and make the whole process so straight forward I would thoroughly recommend them
L

Customer service is brilliant

Customer service is brilliant you aren t ever sat on hold for ages like most other insurance companies
M

To be honest how many times I called they give quick response

To be honest how many times I called them they give me quick answer and very helpful thank so much for quick response

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