Nationalcar Reviews

Worst Experiment Ever on YYZ National Car Rental

I am an Executive Emerald Member of National Car Rentals and their service at Toronto YYZ Airport is the worst I have ever experienced from a car rental company I booked a Luxury car and when I went to pick it up they said there were no cars on my category so I was out of luck I told then I could wait until a car would be returned and cleaned They responded that I needed walk the lot and pick a car or that they were going to pick my car for me but that I needed to leave ASAP The staff was not helpful at all The car they gave me was dirty inside and the back windshield was extremely dirty I couldn t see through it at night time I found long hairs all over the car trunk driver seat back seat and over the steering wheel Whoever cleaned the car did a horrible job I ended up calling National Customer Service and they asked me to return the car an get another one I went back the next day and their staff was very rude and said here to go This is the only car we have for you and don t complain I was not happy with their rudeness and lack of respect They had other cars on my category but they took them away the aisle where I was able to get them just after I asked if I could pick those cars There were 2 cars there and the National Alamo staff got on these cars and hid them for other customers that had not yet arrived to the place If you are thinking of renting a car in Toronto Airport please Do Not Pick National or Alamo if you want a good experience Trust me

Try to con you by blaming prior damage on you -avoid

When we collected the car Bergerac we were told by the attendant that all the damage on the car was recorded on file and that they had images of the damage it was a heavily marked car Then when we came to return the car we were accused of having caused a large scuff to the bumper that was already there when we had collected the car When I tried to dispute this saying I was told that the company had prior pictures and a damage record I was told that the damage record for the car was blank and no photos existed or had ever been taken Luckily we had taken our own photos of the car and could prove the damage was not caused by us Before I had been able to find the photo the attendant told us he was convinced the scratch was new because of the way it looked which was clearly a lie and that he knew all of his cars inside out and that he had thoroughly inspected this one himself prior to renting it to us which was also clearly a lie It felt like we were being scammed as vulnerable tourists and I would not use this company again or recommend it to friends

National Can Not Be Trusted

Booked a car with National for Villahermosa airport in Mexico for 24th November 2019 I arrived at the airport only to be met by their agent saying that the car I booked was not available and that they had no other cars available at all and I had to request a full refund through the booking website The booking website refused a refund saying they only provide partial refunds even though no service was provided I attempted a chargeback only for it to be refused as National claimed it was a no-show and denied that no cars where available National acted very dishonestly and the booking company holidayautos com can not be trusted to honour service obligations I had to book a car with another rental company costing even more plus the original booking amount that was lost Not only should the car I booked have been available or at the very least an alternative National should also be honest about this when trying to get a refund for services not provided DO NOT EVER BOOK WITH NATIONAL OR HOLIDAYAUTOS

Booked and paid 1000 euro s the

Booked and paid 1000 euro s the rental car upfront Upon arrival at the desk of National in New Orleans Airport a lady called Merrel or Merryl offered no service at all What a horrible person After showing the voucher and credit card she told us that the name on the booking was not the same as the name on the credit card and therefor she could not give the car to us What I paid that car in full upfront They only needed the credit card to charge the safety deposit of 200 USD What a BS It was the beginning of my holiday No rental car I had to book a new rental car again over 1000 - euro because of her and lost not only an extra 1000 euro but also almost a day to get that arranged National Rental Car - NEVER NO MORE

Heavens forbid getting in the way of the CSRs weekend plans

The customer service attendant who I spoke with when picking up the car Friday November 21 2014 couldn t be bothered with anything that would take time away from his scheduled Friday night activities The customer ahead of me was missing proof of address a bill and asked the attendant if he could run to his place to get it he mentioned he lived 5 minutes away in the same neighborhood The attendant without hesitation said NO it would be closing time by the time he got back When it was my turn due to it being past closing time the attendant could not be bothered with properly checking the car with me nor giving me any sort of instructions about the basics of the vehicle I was renting He handed me the keys asked a co-worker to open the gate for me so that I could leave Simply appalling

Good cars but they try to trick you with expensive deals Vancouver Airport

Had it booked from home but arriving at Vancouver Airport they did not have my car They asked med to transfer down to a smaller car without a good reduction in the price also they tried to sell me all kinds of insurances you don t need Also a very long waiting time even though the no que at the desk The staff was very rude in their way of speaking Not recommended

National screwed me in Japan

I had a reservation for a van for 2 weeks in Hokkaido Japan My flight changed and I was due to arrive a day later I called National to ensure it was OK and they said they had no cars available Incomprehensible that if I arrived a day late there were no cars I used to love National but they abandoned me in Japan I rented from Toco and they took care of me

National refuses to give me a receipt for payments already collected

I am a long time elite member of National this time I am in Dublin IR and I rented a car for about three months National used it partner Enterprise to process the rental this people have already charged my credit card for the 1st month then for the 2nd month in advance I am billed monthly but they totally refused to give me a receipt for the charges they made to my credit card charges that have already been posted They say that I won t get a receipt till I return the car in December This makes no absolute sense they already charge my card payment has already been posted but I won t get a receipt for the payment already done

Worst Customer Service

We had the worst attitude and customer service in Antalya with National Car rental First of all we ordered a suv and the suv they offered was smaller than a car Then they offered us a car with 129 extra charge daily my husband has an emerald statue in National When we compare the customer service in America the staff Ahmet told us this is not America this is Turkey we don t operate the same After we dropped off the car my son forgot his Ray Ban sunglasses in the car when went back the next morning they said they don t have which we clearly know where left it We tried to reach the corporate office in Istanbul but couldn t reach anyone We will never rent from National in Turkey again and will tell all our friends about our experience