Oceaniacruises Reviews

Salmonella Poisoning Alert

Five days short of a 14-day cruise on the boat Regatta Sydney-New Zealand-Sydney I was struck down with salmonella poisoning from a club sandwich delivered to my room I suffered vomiting with stomach pains and cramps All I could stomach for the rest of the cruise was sips of cold water The food supervisor and other staff went into denial and I was treated as though it was my fault I caught the poisoning I asked as the poisoning took place on the high seas on the boat did they think I d had Uber deliver me a KFC take-away meal I was told if I wanted medical advice on the ailment I could see a nurse at a cost of US 300 00 Their customer care policy is non-existent And the beer wine champagne and more is a blatant rip-off The cabins are tiny with a minute bathroom and terrible shower cubicle too small for large-bodied people

VERY disappointing

VERY disappointing I have been arguing with this company for 7 months They have put themselves first instead of the customer and if they aren t going to take care of the customer before they even step one foot on their deck I wouldn t want to be in a foreign country with them I answered an email which turned out to be misleading information as three weeks later they actually cancelled the cruise and yet they insist on keeping my 27000AUD Guest Relations Aust is an absolute disgrace As for Oceania - keep my money and may the Karma that comes your way give you everything you truly deserve

Oceania not what they used to be

The Marina customer service in the restaurants bar was outstanding The food was not as they brag about being the best cuisine on the seas The food in the restaurants and buffet was fair to average The hamburgers were always burnt and red inside The chicken was consistently dry Steaks were very grizzly and unedible The desserts were amazing though They had promised wifi but it was only available for 2-3 days of our 24 day cruise Save your money and book elsewhere as this is not NOT a luxury cruise line

We were not properly informed that

We were not properly informed that having had 4 covid vaccinations that Port of Sydney would still insist on a recent test There was ample opportunity to tellvus the night before when it would ve cist 10dollars instead it cost 300 dollars for 2 of us They charged forcavtrip where we experienced nothing and refused any refund They charged full price for a drink in bar 2minutes before 2 for 1 offer time Food mediocre often not very warm Dessert choice poor Would not address any of the above complaints They also messed up out business class booking cwhich we really had to fight hard to get any fairness They should have paid for the mistake Greedy greedy company

If you ask for feedback at least respond to the problems

One thing you are taught in customer service is if there are issues deal with them Oceania failed in this regard spectacularly We were asked for comments on day 7 of the cruise my negative comments with examples went over the given space by 50 I was never approached on the cruise about them Comments from other passengers were along the lines they probably have so many passenger issue comments to deal with that they have not got around to mine As I say passenger niggles were too common and them not being addressed was common place

Guest abandonment at quay

At time of writing we should have been on SIRENA cruising to Panama With the cruise lines permission we were boarding at Costa Maya but the ship decided not to dock This decision was made with full knowledge that they were abandoning us in Mexico 6000 miles from home They made no attempt to contact us or our emergency contacts either by phone SMS what s app or e mail The final insult to this gross misconduct is that they are refusing to give us any refund To anyone thinking of using this line Don t as they really don t care about you or your welfare

The crew was rude disrespectful

The crew was rude disrespectful Also I was charged 75 00 more than I should have I will never use Oceania Cruise line again No compensation for the canceled costa mya stop or the GI covid that spread thru the ship making everyone sick miserable The servers were the best ever especially Nolwazi

Sexual Harassment On Oceania Riviera By Crew Member

I m currently onboard Oceania Riviera and was sexually harassed by the same crew member twice The first time was on Deck 5 He called out to me from the staircase by the men s room to tell me how beautiful he thought I was It was gross and creepy He had no reason to even be talking to me and was clearly making advances like some pervert The second time was when I was with my husband at Martinis We had glasses of our own wine and the same guy asked for my husband s order This was while I was at the bathroom We had just arrived and I immediately went to the women s room so I didn t know that that creep was working in there yet My husband said we didn t need anything because we had our own wine The guy left When I got back the guy saw me and headed right over to us He leaned in towards me very closely and was staring at me but talking to both of us He said She is the only one onboard with curly hair She s very beautiful and attractive What the heck My husband cut him off before he could go on and said You do not make comments about my wife s looks or about how attractive you think she is and I said No no no to the guy He hurried away and I immediately reported it to Reception The woman at the desk came up to Martinis so we could identify him She saw him and noted his name Now it is 6 days later and there has been no resolution from Oceania The most I got was that he s new and doesn t understand Western Culture Excuse me So it s my fault I DO NOT FEEL SAFE and no one should on here That s disgusting and illegal I did not pay thousands of dollars to be sexually harassed on my vacation Oceania clearly does not care about the safety of their guests SHAMEFUL

Horrible horrible customer service with

Horrible horrible customer service with blatant bait and switch tactics Agreed to one price over the phone for a Greek cruise and charges a higher one after the fact without warning Then goes radio silent when trying to reach the sales consultant Sam or Saad Shakir via email and phone numerous times Says their director will reach out to rectify things but never does And then the nerve of the company to try and keep 50 of my deposit even when I canceled within the alloted timeframe DO NOT DEAL WITH THIS POS COMPANY Would give them 0 stars