Personalelectrictransport Reviews

Personal Electric Transport London UK s No 1 Micro-Mobility Shop

4.06
99 reviews
Great Rating
Based on 99 user experiences

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AI Review Summary Based on 99 reviews

Overall customer experience is predominantly positive, with many praising exceptional customer service that is friendly, knowledgeable, and often goes above and beyond. Delivery is frequently highlighted as very fast and reliable, with many orders arriving within days. The returns and support process receives mixed feedback, being excellent for some but problematic and unresponsive for others. Product quality is generally described as good, well-built, and as advertised, though there are notable instances of defective, damaged, or incorrectly shipped items. Overall satisfaction is high among the majority of 5-star reviewers who report great experiences. However, a significant minority report severe issues including non-delivery, dangerous product failures, and shockingly poor customer service. Communication is typically good but can be absent or dismissive in problem cases. The company is recommended for its service and speed by many, but also strongly advised against by those with negative experiences due to unmet promises and poor problem resolution.

What customers love
  • High-quality and well-built products
Common concerns
  • Defective, damaged, or used items received

Last updated 4 months ago

A

TSG Pass 2 0

Wow Awesome service Helmet i was after came in stock yesterday and Vlad Malarz emailed me to tell me I ordered straight away and just got it now That s just awesome and it means i can wear it tomorrow Love this company
M

V14 adventure

Great customer service really helpful and informative Fast delivery no probs
A

Fast and efficient service

Fast and efficient serviceFriendly staff in the phone
J

Super fast online service

Valve pulled away from inner tube on my kingsong 14D went straight onto PET store online ordered quite late in the day but amazingly arrived very early next day it meant I had the wheel back up and running in less than 24hrs I purchased my apollo phantom and V11 from pet and if I buy a new electrical vehicle in the future PET will always be my 1st place to go I ve had nothing but great service from PET and highly recommend them thank you
J

The best

Always top-notch professional and quick just like always
I

Great Service

Great Service Quick delivery on my Inmotion V14 Adventure
G

Amazing service from start to finish

Amazing service from start to finish so glad I went to them to purchase my item When I arrived they was very friendly and told me everything I needed to know and gave the support with no hesitation or anything
V

Nothing arrived

Nothing arrived Bought an item 2 weeks ago Still no sign of it arriving Have emailed asking when I can expect it a week ago and still no reply Avoid
R

A DANGEROUS SERVICE

A dangerous service I purchased a brand-new Booster V scooter from Spain using etwow net One years later Roberto at P E T together with Tomek from Cyclecare serviced this scooter Shortly after the service the device abruptly stopped working The power cut out while moving at speed in the middle of the road in traffic It was a truly terrifying experience The seller and technical support team stated that the battery failing was unusual for a relatively new scooter with low mileage They advised opening the footplate and checking the connections inside I followed their instructions and carefully removed Roberto s silicone waterproofing sealant and unscrewed the foot plate As I peered inside I discovered the battery frayed snagged at the edges and sitting in a small pool of water Internal wires cut exposing the electrical filaments to the moisture The fuse casing split and wrapped with black Gaffer tape It was clear moisture seeping into the battery and filaments caused an electrical short and the subsequent failure of the scooter I was shocked to find the scooter in this state specially soon after Roberto s service I confronted Roberto about my discovery He was surprised I had opened the scooter footplate Roberto alleged the black tape was not his He claimed the scooter must have come out of the etwow factory like that He also suggested the seller must have upgraded it We see so many things from units from abroad you can t imagine he said and more After I questioned Roberto s claims further the communication became awkward Roberto eventually responded with an email informing me that by opening the sealed footplate my actions had voided the P E T service warrant and that it would cost more to repair the scooter I do not believe the etwow factory released a brand-new scooter waterlogged with wires cut and botched up with black tape I also do not believe etwow net are tampering with scooters and selling them on I am a mature sensible scooter rider I do not misuse my property I do not ride in the rain I have never brought this scooter in contact with water Roberto and his team were the only people who had access and opened the scooter footplate I paid for a service that left my scooter in a dangerous condition consequently placing me in harm s way The facts
O

Shocking tracking process is terrible

Shocking tracking process is terrible going for a full refund through my bank
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