Petcremations Reviews

We had to make a sudden decision to put down our lovely frenchie at the start of the year I had researched a few companies and after reading good reviews and pricing I chose these Pros - super quick he was collected next day Tuesday and ashes delivered back to us on Saturday Able to get a quote online and speak to someone 24 7 we called very late in the evening Online tracking was nice They were quick to answer the phone Very competitive on price Cons - no extra options they don t offer urns or boxes so if that s something you want probably not the right company There was some information incorrect on the website it stated you had the option to be present for cremation but when I called to discuss that they said that s not correct and questioned whether I was even looking at the right company I told them where it was and quoted the text and they admitted that was incorrect and shouldn t be on there It was removed from the website pretty much straight away I also rang just with a question about the process a little while later and before I could say who I was they interrupted to say hi yeh you rang only 30 minutes ago I just felt a bit abrupt The tracking information for my boys collection kept on changing originally 12-12pm and kept moving later and later eventually ending up being 6 30pm pick up from the vets so I was panicking they weren t going to make it before closing time and was stressing most of the day that the time was changing later and later It was also a bit abrupt at his collection the vets clearly wanted to verify I had authorised his collection so the person collecting him from the vets called me once he got there to pass me over to the receptionist but he didn t really introduce himself or show much compassion on his voice or wording In all it wasn t terrible it is probably accurate for the price But on constructive feedback I just think the website needs a little more detail on it about the process how they track your pet where they are based for example we are based in greater Manchester I thought he would be going to a local crematorium but was posted back via post office near Somerset The whole process was far from bad and I am glad we got him back well before the estimated time they gave but I am not 100 sure I would use again for me most of our decision was around cost at the time as we had no money spare really but if we have to do it again I would probably go with someone else He arrived back as promised in a plastic bag inside a little fabric bag well packaged and with a hand written certificate of cremation x I would purely choose them on price if that s your main motive

This is the second time in four weeks I have had to use this service my first experience I could not write highly enough They were absolutely brilliant The second time using them there was no updates There was no messages There was no nothing The gentleman who came to pick up My little bunny was absolutely amazing I cannot fault the gentleman who came to pick him up He had so much compassion and dealt with a whole Situation like it was his pet that had passed away He was just brilliant but as for messages for updates like to say that he was booked in for that day to be collected I never got any of that I never got the message are the tracking number for the return of his ashes Which I did in the first one and to be honest knowing that the ashes were coming back prepares you but when the postman just shows upon your doorstep with a special delivery and it s your pets ashes it s your heartbroken all over again because you weren t prepared for that coming because you never got that message to say Your pet has been dispatched back as I sit weighting this my wife is in floods of tears again because she didn t have the chance to prepare herself for taking that little package back