Petplan Reviews

Pet insurance from the UK's favourite provider | Petplan

petplan.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

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Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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R

Check what cover you need and compare quotes at renewal

Claim is ongoing and I would rate our experience so far as adequate only I have emailed them but await a reply In general insuring an older dog is expensive and the Petplan at least will continue to offer cover at renewal and they do not increase the premium after a claim We should really have checked renewal costs rather than letting it auto renew We should have thought about the level of cover we needed and quickly checking on line comparison sites and Which Magazine ratings there were probably better options out there We are now old as is our remaining dog so we won t be needing insurance for another dog I think about 40 years with Petplan - they were excellent
A

Cost vs

I ve always raved about PetPlan and due to my recommendations a few people have taken out policies with them They are quick to pay claims and work with the vet well However They were always the most expensive for policies but the prices of things have dramatically jumped recently Our policy is now over 1300 a year and the excess per new claim has risen to nearly 140 As things stand I would be financially better off putting that money into a savings account
D

Some extra charge not expected Claim was sorted quickly

Claim was sorted quickly but I didn t like the extra 20 on top of excess amount as I ve paid thousands of pounds to you over the past 11years and 5months and you are discriminating against her age I would like to take this further with your office please contact me via My email or mobileThank you
S

Not always accurate information

The claim was processed in just under a week However when I rang to check that it was being done I was told the vets hadn t competed their form which was inaccurate The claim was then processed that night
P

I m furious

I m furious that I have been charged two excesses for the same condition because the vet visit lapse over the policy renewal I understand if it was different treatments or a new policy I can t dictate when the dog is unwell so shouldn t be penalised if this occurs over renewal date I already pay a hefty amount each month to keep costs down when my dog needs medical help so feel that this is very wrong
S

Great service but they failed to warn me about unexpected admin charges

Great service but they encouraged me to claim via my vet I was going to do it myself online but run into problems and I incurred an unexpected charge Which on a big claim you can absorb but on a small claim after the excess is taken away it makes it uneconomical
H

Expensive

I agree having Pet Pal insurance does mean it is easier to claim as the vets can process the claim on your behalf But my insurance payments for my two dogs is just so expensive and the cost increases every year without any notice You need to weigh up the cost of their insurance it s so expensive
M

Petplan s halo has slipped a bit

Not such a good experience this time over my recent claim settlement Due to an administrative error I did not at first receive the correct and full payment I was entitled to leaving me with the prospect of having to meet a large bill by my own means The mistake was partly due to the vet incorrectly submitting the claim but I think that the Petplan claims assessor should have been more diligent in picking up on the mistake as the claim was being processed I found the experience of resolving the problem stressful Ultimately after several phone calls the matter was satisfactorily settled
C

Petplan

PetplanWhilst I agree with the many positive comments on here about the extensive cover I have concerns about profits before loyalty with Petplan as so many others on here have commented on My previous pet received great cover when required by petplan However that did come at a great cost with unrealistically elevated renewal premiums My two current very healthy young cats were covered until they sent their renewal costs After weighing up the pros and cons it was a sensible decision to part company with them and set up my own plan There wasn t any follow up to the cancellation which shows a great deal about how they apportion their own needs in front of the customer I know they always send a explanation as to why they raise their costs which never takes into consideration that particular pets current good health and instead make unsustainable projections based on their own companies survival I gave them a chance but felt dreadfully let down by their lack of real compassion to their customer and ability to assess each pet individually instead of a blanket high risk assessment
L

Think about rewording

This is just a little pointer really After my pets passing I was on the chat to let them know The advisor was polite and understanding however the fact that the screen just changed virtually instantly to Cover for has ended which is a little insensitive Maybe in these instances something more poignant should be used rather than it looking like someone has cancelled and switched a policy to somewhere else

About Petplan

Petplan is the UK’s leading pet insurer with 40 years’ experience helping pets through illness and injury. Get a quote today and receive 10% off Online.

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Frequently Asked Questions

Petplan is a leading provider of pet insurance in the United Kingdom, operating online at Petplan.co.uk. As part of the Allianz family, it offers comprehensive insurance cover for cats, dogs, and rabbits. Its services include providing online quotes, policy management, and detailed information on various insurance plans designed to cover veterinary treatment costs due to illness or injury.

Petplan offers three main tiers of insurance cover. Time Limited Cover provides financial protection for each new condition for a set period, typically 12 months, up to a fixed limit. Maximum Benefit Cover offers cover for each condition up to a specified financial amount without a time restriction. Lifetime Cover is the most comprehensive option, providing cover for veterinary fees up to an annual limit that renews each policy year, ensuring lifelong protection for chronic conditions.

Beyond standard veterinary fee cover, Petplan policies can include several additional benefits. These may encompass third-party liability coverage for dogs, advertising and reward costs if a pet goes missing, and cover for boarding fees should the policyholder be hospitalised. The specific inclusions can vary by policy type and level.

You can obtain a personalised insurance quote directly on the Petplan.co.uk website by entering basic details about yourself and your pet. Existing policyholders can manage their cover through a dedicated online customer login area. This portal allows you to view policy documents, make payments, update personal details, and submit claims.

The Pet Health Hub is an extensive educational resource library available on the Petplan website. It features articles, guides, and expert advice on a wide range of topics including pet health, behaviour, nutrition, and breed-specific information. This content is designed to promote responsible pet ownership and animal welfare, positioning Petplan as a trusted source of information beyond insurance.

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About Petplan

About Petplan

Petplan.co.uk is the official online platform for Petplan, a leading and long-established provider of pet insurance in the United Kingdom. As part of the Allianz family, the company leverages significant expertise in the insurance sector to offer a range of comprehensive cover options for cats, dogs, and rabbits. The website serves as a central hub for pet owners, providing clear information on insurance products, straightforward online quote and policy management tools, and a wealth of educational resources aimed at promoting responsible pet ownership and animal welfare.

Core Insurance Products and Services

The website details Petplan's core insurance offerings, which are designed to cover the costs of veterinary treatment due to illness or injury. The policies are typically structured in tiers to suit different budgets and needs:

  • Time Limited Cover:Provides cover for each new condition for a set period (usually 12 months) up to a fixed financial limit.
  • Maximum Benefit Cover:Offers cover for each condition up to a specified financial limit, with no time restriction, providing longer-term protection for ongoing issues.
  • Lifetime Cover:Representing their most comprehensive option, this policy provides cover for veterinary fees up to an annual limit, which renews each year when the policy is continued, offering lifelong protection for chronic and recurring conditions.

Beyond standard veterinary fee cover, policies can include benefits such as third-party liability (for dogs), advertising and reward costs if a pet goes missing, and cover for boarding fees if the owner is hospitalised. The site enables visitors to get a quick, personalised quote by entering basic details about their pet and themselves.

Website Features and Customer Resources

Petplan.co.uk is built with user experience in mind, facilitating easy navigation for both prospective customers and existing policyholders. Key features include:

  • Online Policy Management:A dedicated customer login area where policyholders can view documents, make payments, update details, and manage their cover.
  • Claims Information:A clear section dedicated to the claims process, including how to submit a claim online and what to expect, aiming to simplify what can be a stressful time for pet owners.
  • Veterinary Finder:A useful tool to help locate nearby veterinary practices.
  • Pet Health Hub:An extensive resource library featuring articles, guides, and advice on a wide array of topics including pet health, behaviour, nutrition, and breed-specific information. This content positions Petplan as a trusted authority beyond just insurance.

Reputation and Accreditation

The website prominently highlights Petplan's strong industry reputation. It notes the company's endorsement by the British Veterinary Association (BVA) and its role as the UK's number one pet insurance provider, a claim often supported by industry awards and high customer numbers. This emphasis on trust and professional recognition is a central theme, reassuring visitors of the company's reliability and commitment to supporting veterinary care.

Overall Purpose

In essence, Petplan.co.uk functions as a comprehensive digital destination for pet insurance in the UK. It successfully combines commercial services with educational support, aiming to help pet owners make informed decisions about protecting their pets' health. The site's clean design, focus on clarity, and depth of resources reflect its target audience's needs: reliable financial protection paired with trustworthy advice for a pet's lifelong wellbeing.