Pillar Reviews

I remember the day I was on road searching your provided location but somehow couldn t reach because I was new in this country You pulled your sleeves and decided to go extra way to pick me up in your vehicle Trust me that first impression your moral support has given lots of confidence in me that I am in safe hand The best thing about you was you understood my basic need in first talk itself and took me to Battle Square location and closed the deal I personally thank you Sam for getting me the perfect place helping me with the shifting process and guiding me about everything in nearby place You have done this engagement such a way that I no longer felt I am away from home Your affectionate behavior helpful guidance and advice have made this shift a piece of cake for me I hope I would have been one of the best tenant for you My family and I are grateful for Pillar Properties Ltd In future if I get any another opportunity to stay at Reading area than surly I will think about Pillar Properties Ltd At last I would like to thank Hayley as well whom has responded and clarified all my concerns very quickly over email Thank you so much Pillar Properties Ltd

I m usually too lazy to write reviews But just had to really great experience with these guys Thanks Pillar

It was a pleasure to deal with Pillar Properties I highly recommend this agent and I would definitely use their service again if there is a need Especially want to say thank you to Ivan Fernandes who was helping me all the time since day one All the documents are always correct all the viewings are always happening on time and he wasn t late even once I was lucky and my neighbors were amazing people I never heard any noise from them and we never argued I m glad I chose this agent thank you very much for all your help and cooperation

I looked for a house with Pillarproperties and the service was truly first class Ivan did a magnificent job at viewings and helping me find the right house for me I would use them again

Amazing agency I stayed in two different rooms and houses in the past two years They are responsive and they alwas reply promptly to requests and issues The houses are very well maintained and the rooms are elegant just like in the pictures they have on their website I would definitely recommend to everyone who s looking for a room in Reading

Professional and fast service The agents are efficient and quick to respond There may be some missteps in communications at times but nonetheless with careful management of rent Pillar Properties is definitely a responsible property agent I d recommend cheers mate

Recently moved out as I just got engaged so moving home but had I not been I d have loved to stay as a pillar tenant Great agency they really care about the tenants Peaceful landlords Maintenance issues resolved very quickly and thoroughly Our house was cleaned professionally weekly and it didn t even come out of our rent Team always responsive and polite from the admin team to Ivan and the maintenance team Highly recommend peaceful stay and professional team Imani

The reasons why it was an awful experience are1 Huge number of hidden fees which they didn t tell me when viewing the room and or signing off the contract but they revelead them after some days I was in and then I couldn t step back2 Check out fees not disclosed before I moved in and they stole that from my deposit at the end of tenancy 40 This is NOT due I raised a dispute with Deposit Authority and it was successful and the pillar properties returned to me 40 3 After leaving they ordered me to forward my details in one day time to get deposit back Failed to do so they would have released my deposit to charity 4 Their intrusion in my room without notice and not an emergency I would expect them to pay to me for breaching this rule but they said just sorry I raised a complain with PRS Authority they are member of and they said sorry is enough Unbelievable 5 Theft of 50 pounds following that intrusion it appears evident that they stole it I made report at Police station 43170069955 but unfortunately it didn t go nowhere as no CCTV in the room or bank statement Police anyway investigated pillar properties as they were appointed suspect criminals6 They kept me under pressure to realize if I was in the room to make a new intrusion by sending email and calling me7 Full range of proofs provided to early terminate the contract but they refused to let me go8 Multiple wrong monthly rental calculations and I had to stop it with waste of time and resource9 Fridge and freezer plenty of food belonging to tenants who had already left and then no room for my stuff and asked me 100 to free up space10 They failed to display the presence of fire extinguisher in the house and house itself was not built in a proper way11 They left me three days without heating in winter12 The house and my room was not safety and calm in the very dangerous area of Oxford road 13 The agency is running business without an office so it is no possible to meet them and then claim complain14 No fire extinguisher and moreover fume evacuation was towards my room window15 pillar properties does not have office address and its manager writes from an hidden email address16 pillar properties refused to issue a correct invoice for the month May2017Following my complaint Reading Council forced pillar properties to stick their fees onto their websites as they had hidden these fees and they complied Please read below the fees which they did not reveal to me initiallyTENANCY FEES TARIFF OF CHARGES Cost Description Information 350 00 Holding fee Per property which is then deducted from the balance of money payable e g Rent 48 hours prior to the tenancy commencing6 Weeks Security Deposit In most cases this is equal to one and a half months rent 350 00 Sole Admin FeeInclusive of VAT per property which includes one tenant reference These fees include immigration and visa confirmation financial credit checks obtaining reference from current or previous employer previous or existing landlord Contributiontowards the setting up of the tenancy and the compilation and exchanging of the tenancy agreement 100 00 Additional personInclusive of VAT per property for an additional tenant These fees include immigration and visa confirmation financial creditchecks obtaining reference from current or previous employer previous or existing landlord Contribution towards the settingup of the tenancy and the compilation and exchanging of the tenancy agreement 100 00 Deposit Check-in Inclusive of VAT Single tenant deposit registration fee payable within the balance owed before move-in Check-in after 5 daysof initial reservation made and to meet at the property on the day of move-in 120 00 Deposit Check-in Inclusive of VAT Single tenant deposit registration fee payable within the balance owed before move-in Check-in within 5 daysof initial reservation made and to meet at the property on the day of move-in 150 00 Deposit Check-in Inclusive of VAT Single tenant deposit registration fee payable within the balance owed before move-in Check-in on aSaturday and to meet at the property on the day of move-in 99 00 Guarantor FeeInclusive of VAT per property which includes one UK based Guarantor reference These fees include immigration and visaconfirmation financial credit checks obtaining reference from current or previous employer previous or existing landlord Contribution towards the setting up of the tenancy and the compilation and exchanging of the tenancy agreement 36 00 3 Month Renewal Inclusive of VAT Renewal of the Fixed Term Assured Shorthand Tenancy Agreement for 3 months 60 00 6 Month Renewal Inclusive of VAT Renewal of the Fixed Term Assured Shorthand Tenancy Agreement for 6 months 120 00 12 Month Renewal Inclusive of VAT Renewal of the Fixed Term Assured Shorthand Tenancy Agreement for 12 months 15 00 Late Rent ArrearsLetterInclusive of VAT If you fail to pay your rent on time or you fall into arrears with your rental payments then we are obliged tosend reminder letter and or emails to you 210 00 Early TerminationFeeInclusive of VAT Leaving the property before the end of the fixed term Assured Shorthold Tenancy Agreement regardless ofthe 2 months notice period being given 100 00 Misuse of Property Inclusive of VAT If maintenance has to be carried out die to the misuse or neglect by the tenant or there is a misuse of theemergency call out service 60 00 Locked out In Office hours Inclusive of VAT For us to attend the property and let you in Only during office hours 09 00 - 17 30 120 00 Locked out Out of hours Inclusive of VAT For us to attend the property and let you in After 17 30 and before 09 00 60 00 Lost Keys Inclusive of VAT If you lose any keys then the locks will have to be replaced The above charge is payable plus the cost of thenew locks keys Please note If you lose your keys and we have to let you in then the Locked out Charges will also apply 120 00 Moving ofFurnitureInclusive of VAT Moving of furniture not located as per the inventory Cost may vary depending on the number of itemsneeding to be moved 160 00 Removal Disposal Inclusive of VAT Removal and or disposal of tenants personal belongings after the tenancy has ended Costs may varydepending on the number of items needing to be removed 36 00 AdditionalPaperworkInclusive of VAT Additional Inventory or Contract required because of lost paperwork This charge may apply to otherpaperwork needing to be provided 60 00 Failure to provideaccess Inclusive of VAT Failure to provide access 24 hours notice agreed to the property for a routine visit 40 00 Check-out Fee Inclusive of VAT This fee is payable for checking the inventory on expiry of the tenancy This fee will be deducted from thetenancy deposit 36 00 Post reference Inclusive of VAT This fee is payable by bank transfer before the Post Tenancy Reference is sent 140 00 Failure tocheck-outInclusive of VAT Failure to check-out of the property on the confirmed time and date Unless notice is given 48 hoursbeforehand 120 00 Retracting Notice Inclusive of VAT Application to retract your tenancy notice I can supply full range of proof in regards of what stated here

I live next door to a property they run the tenants have moved out every other month as the workmanship is shoddy they do not do anything about issues and the floors rise terrible lots of money for a room They say they will help with problems but do not I have visited the tenants many times in 2 years Nothing has ever been done its all about taking your money for a cheap looking property

Avoid this agency During my tennancy -Painter provided access to my room without informing me and unsupervised They caused damage to my room and did not clean up the mess they made-Over Charged rent- dont trust the figures they give you- Nasty bullying property manager-poorly renovated property which continuously required maintenance -misleading contracts my legal advice also said the same -don t believe any pressure they put on you to sign lease- they tell everyone they have other perspective tennants yet most rooms are empty for months-hidden fees-general rudeness from very young inexperienced staff-Pillar regularly visited without informing tennants and often left without locking house