Pillar Reviews

Property Management Letting Services Reading Pillar Properties

pillar.properties
4.08
78 reviews
Great Rating
Based on 78 user experiences

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Rated 4.08 out of 5 by 78 Happy Customers

73.1%
3.8%
1.3%
1.3%
20.5%
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AI Review Summary Based on 78 reviews

Overwhelmingly positive reviews highlight fast responsive service and high-quality accommodations. Long-term tenants report consistent professionalism and effective problem resolution from staff. The agency is frequently described as reliable, helpful, and efficient across numerous experiences.

What customers love
  • Helpful staff
  • Fast response
  • Great service
  • Professional team
  • Quality rooms

Last updated 3 months ago

A

Steer clear of them

Very bad do not rent from them They are rude provide poor service charge you for unnecessary cleaning and are very bitter when you move on so charge you 50 to provide reference Stear clear of them You ve been warned
A

If I could give 0 stars I would

If I could give 0 stars I wouldSaw a property yesterday which I was very interested in asked to see the contract before handing over a deposit I asked for a day to look over the contracts I phoned the guy that showed me round called Sam Giza I wanted to ask a few questions about the contract including asking if the property has a licence to be a HMO What is the definition of the Property it should be just the room that I am responsible for and a lot of other things were a bit strange with the contract that I wanted to clear up I was then rudely interrupted while asking these questions with do you even want to rent this property I really liked the property and wanted to put a deposit down that day after all the questions were cleared up but after that rude comment I wouldn t want to live in a house managed by a company like this
T

Absolutely rude and unprofessional

Absolutely rude and unprofessional staff Had a very unpleasant experience If you have a choice please go to any other agency especially if you are from outside UK
J

Madness

Awful horrible and disgusting property like their agents
J

AVOID AT ALL COST

The worst letting agency I ve ever rented through Coming into the house whenever they want with no notice INCLUDING during covid isolation time when nobody could leave their homes they would be doing trips between houses on the same day no mask no gloves Treating tenants like children not listening to the issues raised looking through tenants cupboards in the kitchen with no permission to go through personal belongings ignoring serious utility issues in the house leaving 6 tenants without washing machine or dryer for over a month with an advise of wash by hand Slamming every single door they walk through disregarding tenants right to quiet enjoyment and what s the funniest - throwing away tenants property without permission AVOID AVOID AVOID On top of that they proposed a rent increase of 125-150 a month Absolute joke of an agency unprofessional and rude the handyman could do so much better if they at least watched YouTube videos of how to fix things Useless
J

Poor service

Poor service provided during my tenancy
A

Failure To Follow Up On Promised Actions

I have contacted this company by telephone and email for follow ups on 3 different properties On each occasion the company promised that somebody would follow up on my enquiries In spite of many follow ups the response from this company was ZERO If I could give them 0 stars I would do so The date I mention below is just 1 instance of their failings
A

Please save yourself from dealing with this letting agency

Genuine 1 star reviews keep getting removed Check out the companies reviews elsewhere average 2 star and mainly negative feedback Worst company I have dealt with in my life their actions towards me have felt evil
T

Do not trust

I had seen poor reviews for this company and decided to give them the benefit of the doubt All of the things the bad reviews had said were confirmed when I moved in A profit-hungry agency which does little to care for its properties or tenants is how I would best describe it Both my housemates and other people I know renting through them say the same thing They take advantage of the lack of supply of rental accommodation in Reading and resultantly exploit customers who have no other options Very poor response time to issues and repairs lie about the condition of the property hidden charges and extra costs involved attempt to overcharge for everything An awful company They need to realise that their actions are immoral and the wellbeing of their tenants should have even a remote amount of priority in their business Do not recommend unless you are absolutely desperate
A

So evil you can only laugh

The maintenance guy who does their work damaged my property and nobody will reimburse me but of course pillar properties were quick to try and jump over my deposit when I left Haha comically evil company

About Pillar

With Pillar Properties living gets effortless we professionally assist landlords and tenants in carrying out great letting contracts

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Frequently Asked Questions

Pillar Properties offers professional property management and letting services in Reading, providing rental accommodation for tenants and hands-off full management solutions for landlords.

Pillar Properties caters to both tenants seeking effortless living accommodation and landlords/investors looking for a hands-off, full management service.

Pillar Properties maintains consistent quality by completely redesigning properties to suit young professionals, offering fully furnished accommodation with contemporary features like Smart TVs, strong Wi‑Fi, and superb communal areas.

Pillar Properties aims to respond to maintenance enquiries within 15 minutes.

Yes, Pillar Properties is a leading manager for Reading’s professional workforce and manages Houses in Multiple Occupation (HMOs), complying with new licensing rules effective from 1 March 2026.

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About Pillar

Pillar Properties – Professional Property Management & Letting Services in Reading

Pillar Properties operates as a property management and letting agency based in Reading, providing rental accommodation and property services for landlords and tenants. The company positions itself as a professional service aiming to make living effortless for tenants and offering landlords a hands-off full management solution. Pillar Properties focuses on managing rental properties and delivering letting contracts through a structured, professional approach.

Property Management for Tenants and Landlords

The company states that it strives to provide tenants with effortless living accommodation while delivering landlords and investors a hands-off, full management service. Pillar Properties emphasizes professionally managing rental properties and facilitating letting contracts for both parties. The service model is designed to reduce day-to-day involvement for landlords while supporting tenants with responsive property management.

Property Standards and Accommodation Quality

Pillar Properties aims to maintain and promote consistent quality of accommodation across its portfolio. The company states that it completely redesigns its clients’ properties to suit young professionals, offering fully furnished accommodation with a contemporary feel. Features mentioned include Smart TVs, strong Wi-Fi for remote working professionals, and superbly appointed communal areas for tenants to relax and mingle. The company highlights a strong property team to handle more complicated issues, with a stated aim of responding within 15 minutes to maintenance enquiries.

Professional Workforce and HMO Standards

The website identifies Pillar Properties as the leading manager for Reading’s professional workforce. The company notes that new HMO (House in Multiple Occupation) licensing rules came into effect in Reading from 1 March 2026 and states that it works alongside its sister company, ASSETONE Wealth System Limited. This sister company is described as having 30+ years of experience in helping clients build and protect property investment portfolios using a stacking properties wealth strategy and cash flow principles.

Available Rental Properties

  • Room to rent on Star Road, Reading – £795 per calendar month
  • Room to rent on Randolph Road, Reading – £750 per calendar month
  • Room to rent on Wokingham Road, Reading – £725 per calendar month

Client Feedback and Company Affiliations

The website includes a tenant testimonial stating that Pillar Properties is a friendly, professional letting agency that they would not hesitate to recommend. The company also notes its affiliation with ASSETONE, describing a partnership structure to support property investment growth.

Additional Information

The website outlines links to tenancy terms, fees information, cookies policy, privacy policy, and CMP (Client Money Protection) documentation. The site states that it uses cookies and tracking technologies to improve browsing experience, show personalized content, analyze traffic, and understand visitor sources.