Plantstore Reviews

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plantstore.co.uk
3.53
115 reviews
Great Rating
Based on 115 user experiences

Rated 3.53 out of 5 by 115 Happy Customers

43.5%
17.4%
5.2%
16.5%
17.4%
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M

Wowcher order

I had some wowcher credits that I had to use up and I knew I needed to spruce up the place so used them for the offers for the pair of flamingo trees the pair of topiary buxus plants and the giant palm tree The bucks plants were very small not like the photos The plant pot lightweight The palm tree almost dead 4 leaves only dry as a bone and browny yellow The pot was plastic and split The flamingo trees looked beautiful on the website They arrived as long thick stemmed plant in a black plastic pot with long twigs on end I put that down to them being cut off for travel there do seem to be a few tiny leaves sprouting on them now thankfully so they should be fine and I m hoping nice enough as supposed to be a Mother s Day present I think for the money I spent I could have gone to a garden centre and picked the best ones I suppose the fact that we are not selecting the individual plant I haven t bothered to contact the company in the light of what is going on and after reading the other reviews there is probably no point I just will not order plants from wowcher again The photos online is quite misrepresented in size or appearance I do suspect plantstore receive a fraction of the price from Wowcher so I suspect they save their best stock for other customers
R

Ordered 2 King Sago Palm Trees - got 4 dead roses

I ordered 2 King Sago Palm Trees with Planters via Mighty Deals vouchers One week later I received 4 dead twigs which I assume once used to be roses I emailed PlanStore immediately to inform them of the error I submitted a support ticket at which point I discovered to my horror that this company is really Gardening Express whom I swore never to buy from again I sent two follow up emails To date I have received no response from PlantStore I also submitted a support ticket with Mighty Deals who told me that they had emailed PlantStore They also told me that return postage is at the merchant s discretion which it obviously is not as everybody is aware of the distance selling regulations That tells you what kind of comapny you are dealing with The matter is now in the hands of my credit card company and I suggest that everybody else who has received inferior and or incorrect goods should contact their credit card companies Update 2019-06013 Plantstore have now promised me a full refund including postage therefore I have increased the rating to two stars I will increase it to three when I actually receive the money
M

goods eventually arrived but

I ordered a pair of rose trees and a pair of extra large cordylines Like many I waited weeks and tried to track the orders only to be told that DX hadn t received any orders for me and emailing Plantstore merited a generic response The rose trees arrived out of the blue in flimsy damaged packaging The trees were no more than dried twigs with hardly any rootball The bag containing earth to protect the rootball was broken so any moisture that had originally been included was gone the instructions included state to keep them moist The pair of Cordylines arrived several days later The packing for these was far more robust and they were in good condition One of the trees was as described in the original listing and the other was much smaller I won t buy from this outlet again and I probably won t buy from wowcher either I will always read reviews in future something I would normally do but I foolishly presumed wowcher would have checked the credentials of any company they offer goods from but now realise they take no responsibility for the merchants they proffer Beware
H

Poor service communication

I ordered 2 Margarite plants from Plantstore through Wowcher i was told that they would be delivered by 24th May I ordered them on 10th May I was sent a tracking number told they would be delivered by UK Mail the tracking number didn t work till Saturday 26th May when it said the Plants were now in the hands of Royal Mail Far enough but as it was a bank holiday I thought it would be Tuesday before I received by now dead Still hadn t received by Thursday so e-mailed both Wowcher Plantstore Wowcher were helpful kept me in the loop but Plantstore jusr sent 2 automated replys But SURPRISE SURPRISE on Saturday 2nd June my plants turned up by HERMES the box was a little battered but plants ok I don t know if they were the original plants or some had been resent when they received the e-mails Wish I had seen the reviews before ordering from Plantstore will not be using again I or
S

OK plant poor customer service

Ordered Cordyline Australis tree through Wowcher on 2 April was given a delivery date of 24 April The date came and went I emailed them around 1 May and got the automated reply I didn t bother following up and told myself there is far more important things in life to worry about On 16 May the plant finally arrived It looked OK and as I expected well packaged Have planted it and hopefully it will thrive Will I order from them again No A company with no phone contact zero communication I wasn t kept up to date Wowcher just washed their hands off when I contacted them I imagine the tree came ok because it probably isn t as fragile as other plants If it were a different variet I am not convinced it would have been in good condition The company has poor customer service in my view and there just seems to be some disconnect somewhere in how they do things
G

I ordered the washingtonia robuster

I ordered the washingtonia robuster advertised as 4-5ft tall plant I received a 3ft plant including the pot it came in the package was bashed and the pot was split so could nt send it back and nothing can be done Not happy Ripped off
M

Palm trees

I ordered two palms from Gogroupie I have to say that they work out very expensive as they are not very big at all One of them is ok but the other is small in comparison and the same height as the palm I was throwing away and replacing I am disappointed
A

I bought a pair of standard fuschia

I bought a pair of standard fuschia for my sister to cheer her up through this lockdown She was thrilled with the one that turned up however she is still waiting for the second one Surely if you buy a pair you should rece8ve a pair
M

Ordered 2 cordyline palms through

Ordered 2 cordyline palms through wowcher delivery date changed from the 4th may to 6th may and when they notified me to say they had been dispatched DX had no record of the items this was the same for a while I contacted The Plant Store and had no response and Wowcher told me they were due at the weekend 8th May However still didnt arrive and tracking still not working That changed yesterday and the plants were delivered today and are not like the picture shown when ordered but apart from being quite dry and very late I am glad to say they are now in my garden where they belong Will not be ordering again in a hurry
K

Ordered 6ft canaries palm arrived today

Ordered 6ft canaries palm arrived today its 3 5 foot supposed to have been 60 quid paid 20 postage could of got one in local garden centre for less Looking forward to the 4 ft palm i also ordered proberly be about 2 ft over priced and over exaggerated sizes

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Frequently Asked Questions

Plantstore.co.uk offers a diverse and carefully curated selection of both indoor and outdoor plants. The indoor collection includes low-maintenance succulents, orchids, fiddle-leaf figs, and air-purifying varieties like snake plants and peace lilies. The outdoor selection features trees, hedging, climbers, bedding plants, and patio containers. The store also provides plant care essentials and gift sets.

Yes, Plantstore.co.uk is designed to cater to all expertise levels, from seasoned horticulturists to beginners. The website features clear categorisation, detailed care guides, and helpful filters (such as sunlight requirements and watering needs) to assist customers in finding plants suitable for their skill level and environment.

Beyond plants, Plantstore.co.uk provides a range of plant care essentials and accessories. This includes premium potting soils, fertilisers, watering equipment, decorative pots, and plant stands. The store also offers thoughtfully arranged plant gift sets and subscription options.

Plantstore.co.uk places a strong emphasis on customer education and support. The website features a rich resource section with detailed care guides, seasonal planting tips, and inspirational blogs. Additionally, the knowledgeable customer service team is available to assist with queries related to plant selection and aftercare advice.

Plantstore.co.uk provides a reliable nationwide delivery service across the United Kingdom. Plants are carefully packaged to ensure they arrive in excellent condition. The website offers transparent information on delivery during the checkout process.

About Plantstore

Welcome to Plantstore.co.uk

Plantstore.co.uk is a premier online destination for gardening enthusiasts, homeowners, and plant lovers across the United Kingdom. Specialising in a diverse and carefully curated selection of indoor and outdoor plants, the website serves as a comprehensive hub for everything needed to cultivate a thriving green space. From lush houseplants that purify the air to hardy garden shrubs and beautiful flowering perennials, Plantstore.co.uk is dedicated to providing high-quality flora that enhances any environment.

A Vast Selection for Every Space and Skill Level

The website excels in offering an extensive catalogue designed to cater to various needs and expertise levels. Whether you are a seasoned horticulturist or a beginner taking your first steps into plant care, you will find suitable options clearly categorised for easy navigation.

  • Indoor Plants:A popular collection featuring low-maintenance succulents, elegant orchids, statement fiddle-leaf figs, and air-purifying varieties like snake plants and peace lilies.
  • Outdoor Plants:A robust selection including trees, hedging, climbers, bedding plants, and patio containers to transform any garden, balcony, or terrace.
  • Plant Care Essentials:Beyond plants, the store provides vital accessories such as premium potting soils, fertilisers, watering equipment, decorative pots, and plant stands.
  • Gifts & Sets:Thoughtfully arranged plant gift sets and subscription options, perfect for special occasions or as a treat for oneself.

Expert Guidance and Customer Support

Understanding that successful plant care requires knowledge, Plantstore.co.uk places a strong emphasis on customer education and support. The website features a rich resource section with detailed care guides, seasonal planting tips, and inspirational blogs. This commitment ensures customers not only receive healthy plants but also the information needed to help them flourish. The customer service team is portrayed as knowledgeable and ready to assist with any queries, from plant selection to aftercare advice.

Seamless Online Shopping Experience

The website is built with user experience in mind, featuring an intuitive layout, high-quality product imagery, and clear, detailed descriptions for each plant. Key features of the shopping journey include:

  • Secure checkout and multiple payment options.
  • Transparent information on pricing, pot sizes, and expected plant height.
  • Reliable nationwide delivery service across the UK, with plants packaged with care to ensure they arrive in excellent condition.
  • Helpful filters to sort plants by sunlight requirements, watering needs, and pet-friendliness.

Commitment to Quality and Sustainability

Plantstore.co.uk demonstrates a clear commitment to quality by sourcing plants from trusted, reputable growers. The focus is on health, vitality, and sustainable cultivation practices where possible. This dedication builds trust with customers who are investing in living products that will grow and evolve over time.

In summary, Plantstore.co.uk successfully combines the convenience of online shopping with the expertise of a traditional nursery. It stands out as a reliable, informative, and inspiring resource for anyone looking to bring more greenery into their life, making the joy of plants accessible to all throughout the UK.