Ponko Reviews

Cambridge Car Dealer | Used Cars | Ponko

ponko.co.uk
3.62
132 reviews
Great Rating
Based on 132 user experiences

Rated 3.62 out of 5 by 132 Happy Customers

45.5%
15.2%
10.6%
13.6%
15.2%
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AI Review Summary Based on 132 reviews

Ponko receives consistently high ratings for customer service, with many reviewers praising helpful, professional, and friendly staff. Positive feedback highlights smooth purchasing processes, effective communication, and problem resolution. Some recurring issues include after-sales support delays, warranty limitations, and occasional disputes over pricing or vehicle condition. Overall, customers report satisfying experiences balanced by isolated service shortcomings.

What customers love
  • Helpful customer service
  • Professional staff
  • Smooth purchase process
  • Effective communication
  • Problem resolution
Common concerns
  • After-sales delays
  • Warranty limitations
  • Pricing disputes
  • Hidden costs

Last updated 1 day ago

T

Good but could have been even better

We bought the car online A viewing of the car was arranged using a comprehensive video rather than being there in person and this worked fine We dealt with James who was polite and mostly responsive WhatsApp was used for the majority of the correspondence Only things I would pick up on was I had to chase for acknowledgement of receipt of payment and also some of the information such as warranty details which should have been issued explained in advance Delivery was very prompt and efficient
S

Recent purchase for myself and my son

Dealt with Matt the whole time Really friendly and made himself available at the last minute so we could go in and but the car we had a deposit on Great knowledge and could help point us in the right direction when we were looking for a good insurance option for myself and my son Would highly recommend
J

a mixed experience

We had a very good experience yesterday buying a car for my disabled husband Matt was helpful and patient with clear explanations The downside is that the car was delivered with no fuel in it - not even enough to risk driving 3 miles to the nearest garage and there was no handbook Hopefully this will be sent on to me
M

Polite and friendly dealership who met our needs

Polite and friendly dealership who met our needs It would have been 5 stars except that there had been a mix up with our appointment and our car was not ready for us and we had to come back another day We dealt with Jake and Carmela Carmela did very well considering she had only just started there and both were easy to deal with not being pushy or trying to sell us add ons Altogether a good experience and we re very pleased with our car Thank you
J

Car Purchase from Reed Autos

Apart from the fact that I feel under pressure to leave a review before the experience is over Reed Autos Ross handled the sale was most helpful in making the process straightforward I have not driven the car enough yet to see if it has any foibles that need addressing that is where the mettle of a used car dealership really shows itself Hopefully I wont need to test it So far very good
M

The purchase of our Golf was on the

The purchase of our Golf was on the whole good Getting a response from the team was at times very slow and one of the staff ubrupt attitude somewhat disappointing The car was as described and the delivery driver very pleasant but his process was hamperd buy a delay from management in sorting his sign off on handover
A

Good but could have been better

Experience of purchasing could have been so much better if the young salesman had been better trained We had to seek answers to our questions and the advice wasn t always correct and sometimes misleading Otherwise the car purchased seems to be good and just what we were after Minor items we spotted were dealt with quickly and efficiently
D

Great customer service and support

Great customer service and support Really clear communication and so far so good with the vehicle too James was so helpful and took tike to make it all work for us Would be 5 stars but too soon after purchase to go the whole way
L

Always greatly helpful

Always greatly helpful I deal with service department regularly and find the staff are always so friendly Particularly Amelia her Grinch costume was fantastic
A

Haydn was very helpful

Haydn was very helpful durring the purachsing process However when I took it for a test drive the tyre low pressure alarm was illuminated not a concern as presumed their garage would give it a once over before I collected it Collected the vehicle alarm had been cleared but 100mtrs down the road it came on again Had to go to a garage to pump all the tyres up

About Ponko

We are a leading Cambridge car dealer, offering nationwide delivery, finance deals, and part-exchanges. Browse here and find your new car.

United States

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