Ponko Reviews

read the small print and make sure you are getting what you agreed to when you eventually get to collect vehicle Vehicle was badly detailed dirt and muck inside door sills cobwebs in corner of screen Still has scratches in paint work which they had agreed to buff out previously 3 charge for any cash put towards purchase no movement on price what rip off The mot is done in house it rained the day after i had bought car wipers were useless had to buy a full set Surely would have picked this up at mot

I am ok with purchase after sales is not good One more thing they force to take guarantee and Lifeshine I dont think it much useful If required better to purchase outside Thanks Chandra

Last June we bought a car from these guys at first it was all well and good the service there was great However 6 months down the line when we come to selling the vehicle we re told there has previously been a mileage discrepancy okay this isn t their fault However they could have told us this before hand and considering they re an AA approved dealership I m sure they aren t allowed to sell vehicles on with a mileage discrepancy this is what we were told by them Now they re ignoring all our emails and this is where the customer service becomes awful I won t be returning unfortunately

Initially friendly but instantly dismissed any discussion on the price of the vehicle and stated trade in price was subject to examination on a ramp of our vehicle to be done after we had paid for come to collect the car Rapidly pressured to sign a contract and no mention of purchase price on our car We we told that the 100 deposit would be refunded if we changed our mind No refund no reply to my email We cancelled because the description did not have apple car play as specified BE CAREFUL don t sign or agree anything unit you have checked it out

Good sale of a lovely vehicle sadly within fourty eight hours had warning lights come on and nearly three weeks later still waiting for it to be sorted Also paid 200 to have wheels painted black to match car trim and within two weeks paint was coming off and still waiting to hear what they are going to do about this Extremely disappointed with after sale service especially as i paid extra to extend warranty which so far does make me wonder whether it was wort the paper it is written on

Initial service for car purchase was good even if it did take quite a long time to complete However the after sale service has been lapse at the very least And i am happy with the car However shortly after purchase I realised that the car did not have the full service history it was advertised with and the pre sale booklet was for a totally different car Having notified Ponko of this issue by phone I was told it would be sorted and that someone would call back within a couple of days 4 weeks later and despite several more calls to the company no one has bothered to return my calls

Poor Only time will tell if the car I purchased is a good one or not Seems OK at the moment Customer service was very poor Communications and customer care was not good I suppose they are typical second hand car dealers - what else should I expect

As others have found the vehicle inspection list appears to be a work of fiction either that or whoever completes it is incompetent lazy It includes items that were supposedly checked despite the car not having them e g a sunroof Worst of all the engine oil had supposedly been checked and was OK I took the car to a local reputable garage for a service as soon as I got it as I noticed it hadn t been serviced for a while and there was basically little no oil in the engine Luckily the engine doesn t appear to have been damaged but Ponko had been doing test drives in it I m also surprised that the car had passed a recent MOT as the front windscreen wipers were so degraded they needed replacing something else the vehicle check had apparently missed Overall it s very much a case of caveat emptor You can t trust the supposed vehicle inspection list If you re not mechanically minded take someone with you who knows their way a car and an engine - and get any vehicle checked as soon as possible after purchase

Following my earlier review and the companys reply I would certainly dispute some of the comments in their response I will only take issue regarding the second vehicle viewed and purchased although their remarks regarding the first vehicle have been glossed over As said in my first review I did specifically ask that the vehicle should not be started before my arrival However as my visit was some 24 hours ahead there was ample time for the vehicle to be valeted and left overnight for my requested cold start the following morning Their reply omitted any comment regarding the condition of the battery - checked and confirmed as ok after the jump start and test drive Neither did they comment on my need to replace the battery 24 hours later The salesman did not point out the lack of luggage cover or drivers handbooks These were items I queried after the test drive and not disclosed by salesman of his own volition In the matter of the second key this was only advised by salesman after purchase had been completed I can say if I had been made aware of this issue before signing and paying for vehicle I would have withdrawn from purchase I can advise after negotiation I reluctantly accepted a discount of 300 Had I known it would cost in excess of 1250 to replace these items including the battery and rear light lens I would gladly have lost my 200 deposit Of course my costs mentioned do not include the service needed which cost a further 260 Their reply conveniently skirts around the real issues I raised and tends to indulge in self praise and spin My views have not changed from my first response and their reply in my view confirms that there are issues with management and workshops Following my second review above in response to Reed Autos second response I can advise that contact with a Director was made on the 8th November in relation to the issues I had raised and I was offered a refund for the cost of the replacement battery I had to purchase one day after delivery Although this refund is gratefully accepted and goes someway to restoring a bit of confidence in their protocols and procedures I still feel a more generous offer to refund other significant costs would have been more appropriate However the fact that a Director listened to my complaints advises that he has taken them on board to prevent similar situations occurring with future sales is a good sign of their desire to provide customer satisfaction

On arrival and up to point of sale customer service was very good and was happy with the salesperson who was my point of contact On the day of sale I was told the previous owner did not hand over the V5C logbook and therefore I would need to go to the post office to get a new one and tax the car Without realising the severity of this I drove the car home and as the post office was now closed intended to arrange this the next working day On the Monday I drove to work and taxed the car at lunchtime but unfortunately the car had already been clamped for being an untaxed vehicle Given that an administration fee was charged as part of the sale and being fully aware that the logbook was unavailable I was disappointed that this issue was not made clear earlier in our conversations regarding purchase of the car Perhaps I should have known better but would still have expected more consideration from the seller on this matter Later in the week I also notice that the passenger side had several scratches all along the paintwork just below the window Unfortunately these are easily missed when wet which I suspect is why they were not spotted on initial inspection Again given that I was led to believe this dealership is a reputable firm I was disappointed that this was not mentioned during my initial visit or conversation thereafter When I questioned this matter I was told it was my fault for not pointing this out on inspection of the car This again fell way short of the customer service I expected from a reputable car dealership Perhaps I was naive on both of these matters and indeed some people reading this will think I should have known better but others it may be of help to so please be careful