Ponko Reviews

Cambridge Car Dealer | Used Cars | Ponko

ponko.co.uk
3.62
132 reviews
Great Rating
Based on 132 user experiences

Rated 3.62 out of 5 by 132 Happy Customers

45.5%
15.2%
10.6%
13.6%
15.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 132 reviews

Ponko receives consistently high ratings for customer service, with many reviewers praising helpful, professional, and friendly staff. Positive feedback highlights smooth purchasing processes, effective communication, and problem resolution. Some recurring issues include after-sales support delays, warranty limitations, and occasional disputes over pricing or vehicle condition. Overall, customers report satisfying experiences balanced by isolated service shortcomings.

What customers love
  • Helpful customer service
  • Professional staff
  • Smooth purchase process
  • Effective communication
  • Problem resolution
Common concerns
  • After-sales delays
  • Warranty limitations
  • Pricing disputes
  • Hidden costs

Last updated 1 day ago

N

Thanks very much Ponko

Thanks very much Ponko Adam and Steve in aftersales was so helpful and friendly They ensured I was happy with everything and took care of a minor issue quickly Great service great cars and a team that genuinely cares and the best coffee 5 stars all the way
J

Was a pleasure to deal with and was

Was a pleasure to deal with and was kept up to date step by step Welcomed when arrived to collect car help yourself to coffee check over car and walk through everything with you was a great experience with great professional staff thank you
R

Bought a car from Ponko recently and

Bought a car from Ponko recently and the customer service was great Helped answer all the questions I had and communicated every step well Already recommended my partner who is also now buying a car from them too Thanks
J

World Class Service

Absolutely world class service is the best way to describe these guys Everything was quick clear and concise and everyone was really easy to talk to and get along with Haydn was so helpful and was always willing to find out information for me and he did this quickly compared to some dealers who take days to phone you back Big shoutout to Haydn for sorting everything out for me and making this experience easy and fast
B

Quality vehicles and excellent service

From initial contact to final purchase nothing was too much effort My new car is low mileage and very good condition Reeds offered a good part exchange on my old car and although initially a computer glitch caused a small issue on the new car Reeds were so very helpful and even though I reside miles from the showroom Reeds sorted the issue within a reasonably timely manner and couldn t do enough even arranging a local workshop to me reset the ECU Excellent service and customer contact pre during and post purchase Thank you to all the team
D

Get the extended warranty

Aftersales Steve sorted me out with a claim on the extended warranty Well worth the extra
L

Good impression

Was going to buy a car with reed auto Put down a deposit Unfortunately circumstances changed and could no longer get the car we were interested in They were really understanding and refunded the deposit instantly Also when asking for more information on the car and the body work they happily helped out by doing a video of the body work before we decided to travel Great experience will definitely use these in the future if looking for a new car
D

Ponko were superb from start to finish

Ponko were superb from start to finish Freddy handled the finance agreement perfectly but what stood out for me the most was the unbeatable customer service delivered by Richard on front of house His welcoming personality and comfortable conversation made the whole process easy He is a credit to the company and irreplaceable
G

We want to thank Richard

We want to thank Richard ASAP and James absolutely brilliant welcoming friendly staff made it such a pleasure to buy our car from there thankyou for your hard work
K

Good experience purchasing my Audi Q2 from Ponko

I had a good experience buying my Audi Q2 from Ponko James was really helpful and I never felt pushed or persuaded into buying the car and also part exchanging my Audi A1 I highlighted a few defects I wanted repaired before buying Q2 which were repaired as agreed and James kept me updated and sent photos over WhatsApp throughout the process Collecting the car was a smooth process and I was very happy with how they valeted the car and it was in perfect condition before I drove it away

About Ponko

We are a leading Cambridge car dealer, offering nationwide delivery, finance deals, and part-exchanges. Browse here and find your new car.

United States

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