Ponko Reviews

Cambridge Car Dealer | Used Cars | Ponko

ponko.co.uk
3.62
132 reviews
Great Rating
Based on 132 user experiences

Rated 3.62 out of 5 by 132 Happy Customers

45.5%
15.2%
10.6%
13.6%
15.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 132 reviews

Ponko receives consistently high ratings for customer service, with many reviewers praising helpful, professional, and friendly staff. Positive feedback highlights smooth purchasing processes, effective communication, and problem resolution. Some recurring issues include after-sales support delays, warranty limitations, and occasional disputes over pricing or vehicle condition. Overall, customers report satisfying experiences balanced by isolated service shortcomings.

What customers love
  • Helpful customer service
  • Professional staff
  • Smooth purchase process
  • Effective communication
  • Problem resolution
Common concerns
  • After-sales delays
  • Warranty limitations
  • Pricing disputes
  • Hidden costs

Last updated 1 day ago

W

Excellent service

Saw car on website and contacted Asa He was polite friendly and informative and dealt promptly with our questions Given that the showroom is at the opposite end of the country from where we live I had to fly down then get a bus to Cambridge where Asa drove to pick me up Car was exactly as described and purchase straightforward
M

Friendly and professional staff no

Friendly and professional staff no problems when buying a Tesla Model 3 from them Matt was very helpful and informative through out the whole process from start to finish a super car thank you all highly recommend Martin H
J

Great service and attention

Great service and attention from the sales person Hayden Roberts He contacted me when I left messages unlike so many companies now days First Class would thoroughly recommend them
C

Very promising so far but early days yet

Very promising so far buying experience very good I ve bought a lot of vehicles in 55 years 1 000 000 miles of motoring At this point in time I don t recall a better buying experience apart from the 3 hour drive down the A1 A14 Vehicle seems just what I was looking for what it was presented as Car was delivered 150 miles to our door in showroom condition Very slick operation all staff very professional but still early days yet -
J

Very impressed with PONKO

Very impressed with PONKO Matt was very helpful and informative during the initial phone enquiry and didn t disappoint when we met him to view the vehicle purchase and collect John N
C

Very informative the entire way through

Very informative the entire way through the process of financing a car from Ponko via a 3rd party Lovely very polite staff and a lovely atmosphere on site Car was first advertised with a few paintwork issues but all cleaned up sorted before collection Wonderful company and will go back in future next time I need a new car Big thanks to Danny and the team for everything
W

Ponko

Outstanding service from start to finish Ross in Sales was great Steve in Aftercare looked after us when we had a minor issue
G

Absolutely amazing service from Haydn

Absolutely amazing service from Haydn he went above and beyond for me he was very friendly reliable always phoned me back when I phoned the office He was absolutely amazing I was very anxious and nervous about buying a car and Haydn helped me through the process it was stress free Thank you Haydn
C

Absolutely spot on

Absolutely spot on cannot complain one bit Haydn was welcoming quick and very informative Arrived at 10am and was driving away within 45 minutes Was welcomed with the option of a hot drink sat down greeted and handed the keys to my brand new Jaguar Beautiful services quick efficient and friendly staff Would 100 recommend a vehicle from this lovely company
O

The dealership advisor Stan was very

The dealership advisor Stan was very helpful Helped me in all step and information that I need to know The team is great and have a nice fluffy dog to assist them

About Ponko

We are a leading Cambridge car dealer, offering nationwide delivery, finance deals, and part-exchanges. Browse here and find your new car.

United States

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