Popla Reviews

Welcome to POPLA | POPLA

popla.co.uk
3.78
99 reviews
Great Rating
Based on 99 user experiences

Rated 3.78 out of 5 by 99 Happy Customers

58.6%
9.1%
4%
8.1%
20.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 99 reviews

The majority of reviews reflect positive experiences with POPLA, where appeals were successful and users felt they received fair treatment. Some reviews note delays in processing and occasional dissatisfaction. The service is described as easy to use, with helpful outcomes, while a minority of reviews cite issues with transparency and responsiveness.

What customers love
  • Easy to use
  • Successful appeal
  • Fair treatment
  • Quick resolution
Common concerns
  • Lack of transparency
  • Inconvenient process
  • Unhelpful outcome
  • Limited authority

Last updated 3 weeks ago

R

A Waste of Time and Effort

If I had read reviews on Trust Pilot before engaging with POPLA I would not have wasted my time The time taken was far more than the time that was initially advised which is unsatisfactory The result of my appeal was unsuccessful but the reasoning behind the result was extremely flawed and naturally enough in favour of the parking company The completely inadequate and unclear signage was deemed clear and adequate It was clear in that I could see it but that is where its clarity ended If it had been clear and unambiguous then I would have parked elsewhere and saved myself the grief Read Trust Pilot reviews on POPLA before wasting your time
P

Don t waste your time

A total waste of time I think they are in bed with the parking companies to take it over the discount period I was told before hand I would only be wasting my time - and money If you are reading this you probably have already wasted your time I cannot understand why organisations like this are allowed to exist They should be shut down
H

I wish I could give negative stars

I wish I could give negative stars My experience with Popla was disappointing The appeal process was unhelpful and felt like a complete waste of time Despite providing all necessary evidence the outcome seemed predetermined offering little to no real support I wouldn t rely on them for a fair resolution
A

A complete joke

Genuinely such a waste of time and effort because the outcome always falls on the side of the egregerious parking companies POPLA is not indepeendent as it is funded by the BPA They were uttely unitersted in my very clear mitigation - it was a forgone conclusion To be fair I always knew this but it is a step to seeing UKPC in court
J

Parked in a hotel car park for five

Parked in a hotel car park for five days cost of 20 reception told me where the payment machine was they never said anything about registering in the hotel too Which means my parking was void I received two parking fines not five After appealing squashed one of them but not the other I that went to popla which was a complete waste of time I should have just took the rip off and paid the fine at the reduced rate Thanks for nothing popla A review reply would be most welcome like you do for the 5 star post
C

A total waste of time and effort

A total waste of time and energy I had to wait over three months to get a reply and hear that my appeal had failed anyway Why ever didn t I think this would happen before wasting my time - and money I had to pay the full 100 fine anyway instead of 60 I should have realised they would never consider my mitigating circumstances favourably I cannot understand why organisations like this are allowed to exist They should be shut down Utterly appalled
W

Ripped off again

You call yourselves independent when you clearly just take the dishonest view of the parking operators If you had bothered to look into my personal claim properly you would have clearly seen It was impossible to park my car as there was no spaces so how on earth could I get a parking ticket if I had nowhere to park utterly ridiculous and lets be honest it does not take Einstein to work that out You clearly favour the parking companies and not the ripped off working man who always seems to get stung by these money making companies wake up and smell the coffee If it was possible to give no stars I would have
T

Absolutely appalling

Absolutely appalling Paid fee gave evidence Unfortunately your evidence it would appear in the pouring rain my husband put his car registration instead of mine into the machine If you look at a camera you must know his car didn t enter Utter waste of time Not being able to speak to a human being Money making racket Now taking up with Martin Lewis
P

What s the point

I had hoped that POPLA would independently judge the parking charge I received I do not now feel that this is the case and to ask them to help cost me a further 40
S

Popla don t even consider your evidence Waste of time

As others have rightly said do NOT bother with popla unless you are pretty sure you have a watertight case with hard evidence against the carpark operator I suspect that in 80 of cases popla just sides with the carpark operator by default and often as in my case their assessor will not even bother to take the time to look at the evidence submitted I had photos clearly showing that the carpark conditions notice at entry was obscured by another sign and not visible so had no idea it wasn t a free carpark Popla anyway sided with the operator which is ludicrous To be fair they are affected by the BPA which are a crooked organisation themselves Will be using citizens advice instead and if the carpark operator want to pursue their greed for money then they can fight me in small claims court I m confident they will lose

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