Popla Reviews

Thankyou for your response I am glad Popla is now prepared to review our case I will keep everyone updated about our further appeal As stated before a private car parking ticket is only an invoice Its totally different to a public road or council owned car parking PCN The private car parking company has to take you to court on the grounds you breached their unwritten contract which costs more money than it is worth We have informed Smart Parking of this invited them to take us to court and to date have received no reply Do not let the private car parking companies bluff you into paying Stand firm and you will be successful

Wanted some impartial assistance regarding a failed appeal to the despicable Minster Baywatch Don t remember receiving a PCN appeal decision unable to find a 10 digit code to submit a case to POPLA I didn t realise they and POPLA were in bed together I didn t even park there was no car park This was a street off a very busy thoroughfare in York Previously these were resident permit or ten minute waiting spaces still shown as such on Google maps My son was 4 weeks post surgery for a compound tib fib fracture and on crutches I literally alighted him safely for the dentist and went to Tesco and returned and picked him up 50 minutes later The PCN even has the car facing in two directions Minster Baywatch were advised that if they could show continuous footage of my vehicle in their street parking bay between 10 10 and 10 55 am I would willingly pay I know they can t they are chancers The people represented by this company are nothing but 21st century highwaymen and I can t therefore see them upholding any appeal made through their website

My appeal was not upheld The email came this morning and I used the link provided to contact parking eye The fine was 60 but because I appealed it has risen to 100 In effect I have been fined twice once for an unavoidable parking infringement and a second fine for daring to appeal Popla stated when they received my appeal that they would make judgement in 3 - 4 week 23rd March - 18th May is 8 weeks

They do seem to take time to carefully consider the evidence and make informed decisions However as many other reviews state the company is more like an observer with very limited authority Parking Agents are given free rein to overcharge as they wish they write the cheque and they cash it

It is a shame that we do not have an appeal system to actually help reduce the greed of these scrupulous parking companies I wouldn t mind if my 70 fine went to the NHS but this was clearly recouping the money from the other cars parking for free outside A E as their barrier was broken The hospital states that all patients have 15 minutes free period but they didn t allow an adequate amount of time before rushing to slap my electric car in an electric car bay with a fine when I parked for less than 15 minutes outside A E I personally could not make any sense of their contradictory contracts in two different areas so had decided to move my vehicle

The decision timing on operators is unlimited yet we have to submit evidence within a timeframe By the time they have drag it to make a decision you are forced to pay a higher fine which is unfair There is no differentiation between real users and those who broke the rules As a genuine user who did not abuse the car park I found this totally unacceptable Edited to reaponse - while I understand POPLA don t set the fine amount but your inaction or delay to make a decision bias favour towards parking company contributes to the end result Perhaps you should consider how impartial you really are

I had a PCN which was incorrect since I parked in the same car park twice in one day convenient that the ANPR did not see me leave and come back in I told the parking company to check cameras and they told me there is no evidence that I left and came back in which is nonsense They rejected my appeal surprise surprise and told me to appeal via Popla which was a bit of hassle I knew that I was not at the car park 3 5 hours but it is for me to prove it how crazy is that who knows their movements for every day Eventually I searched online and found that if you have Google Maps or similar with location services on you can check your location history Upon doing this I found the day in question and clearly showed me not at the car park for a long time and that I visited twice and also went to Costco and Morrisons in the time they said I was parked I also saw my bank statements showed transactions at those stores So I sent this evidence to Popla and they upheld my appeal since the evidence was clear So my experience has been positive but my greatest anger is that how could the parking company not see this themselves Truth is they probably did but just reject any appeals in the hope that people will pay and they have nothing to lose by rejecting the appeal Completely corrupt and I will never go to those shops again so business will suffer modern day robbery

I appealed against my Parking Eye ticket and while POPLA eventually found in my favour it took them forever to review the evidence and make a decision I understand the delays caused by Covid - but my appeal was in before their suspension date so waiting until September for an appeal submitted in February is just not on In addition to that however while I won my appeal which is great they don t help you recover any refunds or fines If you have paid the PCN up front as I did - not as an admission of guilt but to get the 40 discount off the 100 fine for early payment they then leave you to try and get a refund from the parking company all on your own I ve now been cut loose and am left trying to find a very well hidden communication channel for Parking Eye to try and get my 60 back I suspect that will involve a Small Claims threat or action to get my refund but I digress Update in response to POPLA reply Why did you not comment on the key point of my criticism that will continue post Covid How to recover fines paid when a decision goes in favour of the appealant

Started today with an unlawful parking case - process was fairly straightforward and broken down into 5 stages - only problem was where you submit photographs it was split into 3 different sections and you had to match the photos to each one I suffer with Aespurgers and really struggled with this Early days and will change the review once a decision has been made and case is dealt with correctly

My appeal was successful Had to wait three months for the result Also filling out the initial form was quite complicated and time consuming in my opinion including the difficulty of uploading a scan of the relevant store receipt