Based on authentic user experiences
Amy Hamstead
6807 reviews
N/A
6 months ago
Worst of the worst customer service
Worst of the worst customer service Worst of the worst customer service Not only have they been completely unresponsive for over a year sent multiple emails and calls before getting a hold of someone I have had numerous staff transitions which has create significant project delays And numerous miscommunications internally where my order hasn t been processed in a timely way I paid in full and yet it took weeks after I paid in full for them to get my order in I have waited 14 weeks for my kitchen products and was told everything was in scheduled a contractor to start work and then was told it would be another 5 weeks following the 14 weeks So I am still waiting Terrible Unacceptable Frustrating Think very hard about using this company You pay a premium for the worst customer service long waits and incompetent staff If there was a 0 or negative score I could give I would
Helen Zassypkina
6807 reviews
N/A
6 months ago
Horrific customer service
Horrific customer service Sales representative didn t show up for an appointment scheduled in advance E-mailed 10minutes passed the appointment time saying she will be taking care of another customer what a blatant disrespect Hope the management is reading the reviews and do something
Rajiv Jhaveri
6807 reviews
N/A
6 months ago
Rust stains on Shower column
We renovated 3 bathrooms with almost all materials from the Rockville store of Porcelanosa including a shower column an expensive Porcelanosa brand product After less than 2 months of use multiple rust stains appeared on one side of the shower column When I contacted them I was told this was a result of using harsh cleaning products and that I should not use vinegar ammonia bleach We do not use any of those products We clean all surfaces including rest of the shower column linear drain cover towel bar shower door handle hinges - all steel materials - the same way and none of those have shown any damage I was really disappointed that they do not stand behind their own name brand product and refused to take any responsibility for a defective product We have other projects including kitchen renovation but will be looking elsewhere for completing the projects
Steven Godfrey
6807 reviews
N/A
6 months ago
DO NOT BUY ANYTHING FROM PORCELANOSA
DO NOT BUY ANYTHING FROM PORCELANOSA Once again more problems Porcelanosa tap rusting Our hand shower would not stay at the desired height this is after six years Bend Mix Shower Column They were selling this for around 1400 Now the Pocelanosa toilet dampers have stopped working and the hand shower has broken I thought you ve paid good money for bad quality And the delivery charges are 25 00 After you ve read my post it can t get any worse O YESIt will take ARE YOU READY 5 MONTHS TO DELIVER It s a joke You take your car in for a service and they tell you to wait 5 MONTHS for a part Pros it looks good Con Quality is not good enough for the prices they sell for 5 MONTHS TO WAIT FOR PARTS IT S MAD
Elizabeth Hudson
6807 reviews
N/A
6 months ago
Chose another tile company
Chose another tile company I was basically ignored Staff was borderline rude not helpful at all Being mislead ended up costing me approimately 300 in mistakes The whole experience was icky Anyplace else would have been better
Mark Cheung
6807 reviews
N/A
6 months ago
POOR SERVICE
I placed an order with the company and was initially informed that the estimated delivery date was set for November 6 2024 However this date continued to slip with no proactive communication from the company Each time there was a delay I had to follow up either by calling your front desk or reaching out directly to my salesperson August Fowler to receive an update This lack of communication was both frustrating and unprofessional The most recent incident occurred when I contacted Mr Fowler again about my order He informed me that it would be ready for pickup on Wednesday December 4 2024 However when my contractor arrived at the store today 12 9 24 they were told the order was not ready for pickup until Wednesday December 11 2024 This discrepancy is completely unacceptable especially given the previous assurances I had received I spoke to the so-called store manager Merced Acevedo on 12 10 2024 He was so arrogant that he couldn t help with my situation He just said I could do whatever I wanted VERY POOR SERVICE
Mona
6807 reviews
N/A
6 months ago
Porcelanosa Nottingham Branch
Porcelanosa Nottingham BranchExcellent customer service even when I had to order extra tiles they arranged delivery and sorted out the problem with no fuss Really pleased with the result
