Frontgate Reviews

Deceptive pricing

Deceptive pricing When most websites mark down an item and it s the price that is listed with no need to enter a special code if you also have a promo code for free shipping or 20 off it applies Of course most websites limit you to only one promo code they cannot be combined Fair enough Others will tell you that promos codes don t apply to sale items But without telling you upfront Frontgate treats ANY price reduction as a promotional offer even when there is no code to put in to receive it but a pop up window still entices you to sign up for texts or emails to get a promo code for 20 If you try to use that one single promo code when you add the item to your cart its price goes back to its full price It does not state anywhere on the item description that it is not eligible for promo codes I called customer service and they are telling me offers cannot be combined I m not trying to combine it with another code I am trying to use one special offer on an item that is marked down This bait and switch practice is misleading and does not follow the norms of other online retailers

Order Fulfill Nightmare Starring Cust Serv

I love Frontgate outdoor furniture We ve spent God help me tens of thousands on it over a fairly short number of years We re now in a house in San Diego where we want to really spend on outdoor furniture and decor and outdoor kitchen and serve ware and pool floats and pool float storage and just stuff Were finding that Frontgate doesn t really believe in due dates Dates are promised then changed without notice or notice to wrong spouse to a distant date later then undelivered at that date to another estimated ship date in the future Many months pass without sign or sound I found out when calling today after a substantial wait and confusion about where my orders were under my profile that furniture ordered in June once we found THAT order may or may not make it to me this year There s just no way to tell It s kind of like waiting for infinity to arrive I guess I m just trying to order really nice outdoor furniture though not go on a freaky spiritual journey about patience I am frustrated but am trapped now I m not sure I m conflicted about Frontgate anymore Their customer focus is downright adversarial if not overtly hostile

Frontgate is a terrible company for follow-up

Frontgate is a bad risk to purchase from about a year ago a new bath towel selvedge started to fray and when I called I asked them if I needed to send proof of defect they said no and replaced the item right away Great But the big expensive stuff like umbrella parts not so good Most of the time the CS reps just don t want to deal with anything complex so they fluff it off Today I spoke with Cana a very helpful CS rep who spent the time to research the purchase and I ve been promised a return call from parts We shall see if I actually hear from them Frontgate s problem is they don t make ANYTHING they are just a big expensive reseller that boasts of quality and uniqueness but doesn t back it up One should carefully consider the aggravation issue when ordering from Frontgate Caveat Emptor Later the FG CS dept emailed me that due to confidentiality agreements they won t give out the manufacturer s info and they won t sell to the public - of course FG won t provide the parts either So buying anything from FG is a poor risk

Financial Problems

Missing items Would not send them out since I used PayPay Credited me wrong amount Now will not send me correct items at sale price of my original order since they have an incorrect record of what is missing

I recently purchased a Christmas floral

I recently purchased a Christmas floral arrangement centerpiece for a dear friend She was delivered a tabletop swag type arrangement instead I called the company and they had no explanation as to why she was not delivered the arrangement that was order Of course what I ordered is no longer available I spoke with a customer service representative a week ago and she was looking into the matter I ve heard nothing back from her to date I m so disappointed in the service I received I have ordered from Frontgate for several years however this will be my last order

Awful return process and lengthy refund

While they ship quickly and on time Frontgate is not set up for return of large items and it took 8 weeks to arrange pick up of 8 x 10 rug When I didn t hear back I kept calling until finally it was picked up by an outside delivery company Now the refund will take 3 weeks until it arrives at their warehouse from the outside delivery Customer Service is uneven and some agents are knowledgeable while some are not Being an interior designer I purchase from RH Crate Barrel Anthropologie often and never experience return issues like this

I haven t yet placed

I m relieved that I haven t yet placed an order I d love to try their towels I put a dozen in the cart but I just can t get over how expensive the shipping is Why isn t shipping free if I spend more than 400 And the goods price goes up when they offer free shipping It s absurd business And after reading these reviews I ll make sure they never get my business

DO NOT PURCHASE ANY LIGHTED CHRISTMAS

DO NOT PURCHASE ANY LIGHTED CHRISTMAS DECOR FROM FG IF YOU WANT IT LIT FOR MORE THAN 2 YEARS My husband and I have been regular customers of FG for 10 years but NO MORE We purchased in 2019 a 7 5 prelit tree 11 extra long pre lit garlands 2 prelit trees in urns for in front of our fireplace a pre lit wreath and a ton of ornaments We spent a small fortune but wanted to invest in what we thought was quality CHRISTMAS decor to last for years One strand of garland around our front door went out after a couple of days we thought just a fluke The next year we replaced that strand of lights and our place was gorgeous Forward to 2023 my tree still lights up but I only have 2 strands of garland YES I SAID 2 out of 9 that the lights work on ALL GARLAND does nit light up my wreath stopped lighting last year and my 2 strands of flicked garland have 1 2 a strand out of 2 that light I would say dint count on the lights working but the garland is pretty You can replace all the lights or have a dim CHRISTMAS And I won t even get into the bed and night stands fiasco Just know that even on sale 200 for a strand or 9 of pre UNLIT garland and wreaths is expensive Don t order furniture if you need it fast because the first couple of shipments will come broken FYIMy ornaments from them are gorgeous though