Pulmanskoda Reviews

Absolutely shocking From start to finish completely unprofessional and incompetent Their angry and full of attitude Sales Manager I think he s called Ian is a disgrace

I have a Skoda Yeti which has A full Skoda service history At 5 years old it developed a leak from the panoramic sunroof Having spent 60 at Pullmans to have it examined I was told the issue was a known issue to the company and it would cost me 2856 to solve the leak I was told there would be no help from Skoda with that amount even though I had bought three cars through Pullmans and had had sent a number of friends there to buy cars I took my car to an independent Skoda specialist who fixed the problem for 80 I have not set foot in Pullmans since I still own two Skoda cars

Should be a 0 Took my vehicle to Pulman Seat same group for a service It was washed without permission and looked like they d used wire wool to do it I was told they hadn t caused the damage and that no one else had complained They denied me costs for a machine polish that I was happy to arrange myself and promised to sort 3 months later they had my car for 2 days and washed it again causing yet more damage then waxed it leaving wax all over the glass and tried to say they d had it machine polished Absolute cowboys The faceless voiceless Service Manager Lee Morris is a disgrace Staff had the audacity to call me a liar His method of dealing with complaints is to ignore calls and emails and never get back to you hoping you will go away Eventually got half the cost of a machine polish that they could have paid for when they first caused the damage Buying a car - they ll take your money with a smile Anything else - AVOID

Car needs repairing under warranty been waiting nearly two weeks and it still hasn t been approved Had to wait a week for their service guy to be back in work to even start looking at the issue In a company this size I really shouldn t have to wait on one guy to come back to work

I Called by the Silbury Skoda garage now Pulman Cramlington tonight at around 4 20 PM They appeared to be closed but no problem I thought happy to look at cars displayed outside Within a short time a young man appeared and because of his immediate behaviour I was quick to explain I was looking at the cars displayed for sale His demeanour was aggressive and very unpleasant I was driving a Skoda and sitting in my car when this happened so therefore was a at loss to understand his behaviour Another young man was in close attendance I would have been perfectly happy to give my name and address but was not asked My experience today can only be likened to what one would possibly experience when entering a middle eastern checkpoint or a historical scenario in a world war movie I will Never go to a Pulman or Silbury business again and cannot understand why Volkswagen Audi Group would need to be associated with people like this Terrible experience

Shocking communication from Cramlington branch I shouldn t have to chase up when I ve taken time out of my schedule to visit the branch If nothing else just absolute bad manners

Couldn t give a 0 so I guess a 1 will do By no means would I buy another car from Pulman SEAT They missold us a car Blamed us when the car broke down Have taken 7 weeks to fix the car Couldn t even get the car out of the car park They refuse to issue a refund or any compensation They rifled through our documents in the car and tried to imply that getting a fuel filter changed has causedthe car to have a fuel gauge problem We have been to the motoring ombudsman who have happily accepted our case Avoid them at all costs

I booked my VW Amarok in to the service department with an engine managment light on perminent I left the vehicle form 8 30 all day I am self employed therefore didnt earn any thing for the day i was contacted later in the day to be told the techinican said the lifght wasnt on to which I find absolutely astonishing that I would bring my car to a dealership with nothing wrong i am an ex techincian myself and loose a days work These guys must think I came of a banana boat they wiped the memory and sent my truck away the light cam back on the dash with in 2 miles of me pulling away Twhilst in they disconected my dash cam when i asked why they replied it will affect the diagnostic report what utter rubbish never heard such krap in all my life theythen drove the vehicle for 10 miles burning of fuel they also tripped my speedometer to which i was fuming I wouldnt use these clowns ever again what a set of cowboys PS i am still waiting for the service manager to call me theres a shock

I ve had similar issues where the service manager seems incredibly reluctant to engage in conversation with the customer even when directed to do so by Skoda UK Due to my experience on the after sales front I dropped the Skoda brand like a stone as this was the second Skoda garage I lost faith in Switched to Japanese and have never looked back

Can I not score this company less than 1 Got a 3 month old troc and the gas struts on the tailgate have gone The tailgate is now very dangerous I asked about a courtesy car or when they could look at it was told no car and could take weeks after much and many insults and treat like an idiot by members of staff the service manager finally agreed the car could be done on Thursday 4 days after the initial report Complained to pullman and just had a email from their operations manager basically calling me and my wife liars their staff would never treat customers like that but having read reviews on here that s exactly how they treat staff Their website only shows 5 star reviews how strangeTHIS IS A ABOUT PULLMAN VW NOT SKODA SORRY