Rab Reviews

Rab® Official Site. High performance outdoor clothing, down jackets, GORE-TEX, s...

rab.equipment
3.75
118 reviews
Great Rating
Based on 118 user experiences

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Rated 3.75 out of 5 by 118 Happy Customers

50.8%
16.9%
5.1%
10.2%
16.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 118 reviews

Rab receives consistently high praise for product quality, durability, and repair service across numerous reviews. Customers highlight excellent materials, long-lasting performance, and strong technical performance in mountain conditions. Several recurring compliments emphasize reliable waterproofing, warmth, and thoughtful design features. Customer service is frequently described as responsive, helpful, and solution-oriented. Some recurring concerns involve sizing inconsistencies, missing accessories, and occasional quality control issues with zippers or seams.

What customers love
  • Excellent repair service
  • Strong technical performance
  • Responsive customer service
Common concerns
  • Inconsistent sizing
  • Expensive pricing
  • Missing accessories
  • Delivery delays

Last updated 3 months ago

T

Wouldn t recommend the wash service

Wouldn t recommend the wash service Some of the labelling had peeled off and the left arm felt like there was no insulated down left in it I mentioned this to customers services which I must add were very responsive but all they sent me was a video of how to try and puff it up isn t that their job Hasn t worked anyway and wish I had never sent it in
R

Poorly Designed Pack Indifferent Customer Servive

As a Christmas present I was given a Lowe Alpine pack which had a wire frame that was similar to those found on vintage A-frame rucksacks but unlike these it lacked any proper means of supporting the pack away from the lower back This resulted in an extremely uncomfortable carry with the rucksack frame being in direct contact with my back I contacted Rab customer support for suggestions on how to correct the issue add-on waist belt they requested photographs of the pack and said they would pass on the issue to their designers And that was the end of their customer support apart from a how did we do survey in which I retold my story and marked them according but they didn t contact me From this I can only conclude that the company isn t sufficiently concerned to manufacture well-designed equipment and has an indifferent attitude to customer service Likely to purchase again No Likely to recommend to friends and family No
R

Excellent products and service but very

Excellent products and service but very poor you have to pay for a return and cannot exchange so to get next size up in a pair of gloves that cost 22 it cost 4 to return and then had to re order
J

I Bought 3 different Rab jackets

I Bought 3 different Rab jackets and believe me or not all 3 had problems with the zip lock it would split from the bottom which is very very annoying to say the least never buying another Rab jacket thats for sureEdit Replaced crap zip lock that came with Rab jacket payed 45 to replace that POS of a zip lock jacket seems to be alrite will add an extra star
R

Perfect repair but sub-par service

Used a half-price code to wash and repair a Rab down jacket that had been torn during a bicycle accident It was 6 weeks before a trip that I needed it for and turnaround time was stated as 4 weeks Unfortunately none of the Rab system worked successfully - I couldn t use the coupon code with the order I was making on the website as it didn t recognise it then the repair card they posted to me which I could easily have printed off to save the postage never arrived so I had to organise to print it out anyway and send off my jacket in the hope it arrived at the right place I received no notification that they had received it so had to follow up it s an expensive jacket so I was worried They then had it for 5 weeks before contacting me about it getting repaired which cost three times what I d budgeted for after checking the website - I d stated that I was happy with the repair tape but they said they had to replace 3 panels on the sleeve one of which was on the inside which had not torn during the bike accident They sent photos and it was unclear that there was any damage to the inside I d had to borrow a coat off my friend for the trip I needed it for and had more trips upcoming so just paid the fee because I wanted it back at that point They then emailed to say it would take 3-4 weeks to carry out the repair from that point which was astounding However instead it arrived the next day which because I hadn t been told to expect it for 3 weeks I missed because I wasn t in All in all a complete palava and I will go elsewhere in future The actual repair itself was perfect and it did come back very clean Every time I contacted customer service they responded quickly and efficiently I just don t think I should have had to contact them 5 separate times and wait double the expected time as well as pay more than expected for what was a pretty standard repair
M

Long term Rab fans but now looking elsewhere

My partner and I have been fans of Rab equipment for some years - to the extent of even buying two of the same thing in different colours The style colours and fit both suit our walking and hiking It would take a lot to turn us away from Rab But it s taken only a zip Well three zips in fact In the last year we have had one zip fail and can t be replaced on a jacket that s just 2 years old Now a second and third zip are having problems One of these jackets is 18 months old the other about three maybe four years old Now with cheaper brands I d shrug and say wish I d bought a Rab But Rab products are relatively expensive and certainly well above the average This isn t acceptable and rather than go for Rab we are finding for the replacement for the first jacket we are looking at a variety of other brands first We might still buy a Rab replacement but it s no longer an automatic choice To say we are disappointed is an understatement A further issue with yet another jacket is that the opening at the very lowest seam where there s a cord with toggles for tightening the lower edge of the jacket there has to be a technical term for that ripped very easily To be fair the repairs done to that jacket also for a tiny rip in the sleeve were quick and excellent but I m not sure if that was done by Cotswold or Rab Listen up Rab confidence in your brand is shaken If you cut costs and make inferior products other customers will move on too
C

Rab Mythic Alpine Pros

Rab Mythic Alpine Pros Very Warm Cons Rips very easily ultra fine silk had to patch repair it all over the sleeves
C

They don t make em like they used to

I bought a Rab Kangri jacket just over two years ago It at the time was the best decision I could have made for a replacement all-weather shell garment Now two years later it looks like I will have to replace it It has been looked after to the n th degree It has suffered no physical damage It has always been washed proofed in the recommended way using the recommended liquids but it is leaking in several areas and no longer fit for purpose I am an OAP and not into mountain climbing or similar but my regular walk is some 16 miles and - when weather permits - I could be doing that 3 or more times a week I wear a rucksack over the jacket but who would not be I wear a 40 year old watch I ride a 25 year old push-bike But in this day and age of technology for technology s sake a top range - top money - jacket will only last a couple of years
A

10 years of top quality

Have always bought Rab kit and never been disappointed Bought the power stretch pullover about 10 years ago and it s still my go to lightweight mid layer Recently purchased waterproof layers and equally as impressed
J

Good kit that works really well

Good kit that works really well Had a very good experience with lots of the products I ve owned The only downside I ve had was a customer service experience where their response didn t match the price of the product for me personally

About Rab

High-performance clothing, backpacks & sleeping bags for mountain sports, climbing, and the great outdoors. Rab® - a climate neutral company. Masters of Insulation.

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About Rab

Rab: High-Performance Outdoor Gear for Mountain and Trail

Rab is a UK-based outdoor brand specializing in high-performance clothing, backpacks, and sleeping bags designed for mountain sports, climbing, and the great outdoors. The brand positions itself as a climate-neutral company and a master of insulation, focusing on technical gear for demanding environments.

Product Range

Rab offers a wide range of technical apparel and equipment for outdoor enthusiasts. Their apparel includes insulated jackets, down jackets, synthetic jackets, and GORE-TEX jackets, available for both men and women. They also offer softshell jackets, waterproof jackets, vests, gloves, hats, and base layers. Their product lines are organized by activity, including mountaineering, climbing, hiking, trekking, skiing, and specialist expeditions.

Backpacks and Sleeping Gear

The brand provides a variety of backpacks, including day packs, running vests, hiking packs, climbing packs, and specialized ND (narrow dimension) packs. Rab also offers sleeping bags and mats, including down sleeping bags, three-season and four-season options, and lightweight choices for summer use.

Sustainability and Company Values

Rab is a B Corp certified brand, reflecting its commitment to benefiting people and the planet. The company emphasizes responsibility, material transparency, and environmental stewardship, supported by films and stories that highlight its eco-ethos and partnerships with athletes.

Customer Service and Support

Rab provides services such as repairs, wash and care, spare parts, and a warranty program through its service center. They offer fast, free delivery (excluding wash and repair), and maintain a customer support line for UK-based inquiries. The brand encourages product registration and provides resources such as size guides and counterfeit information.

Rab operates as a climate-neutral company focused on outdoor performance, durability, and responsible production. With a strong presence in mountain and technical sports, the brand continues to support athletes and partners worldwide through its gear and initiatives.