Rail Reviews

Book High-Speed Trains Around the World with Rail.Ninja

3.57
139 reviews
Great Rating
Based on 139 user experiences
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AI Review Summary Based on 139 reviews

The majority of reviews highlight a smooth and easy booking process, with users praising the website's user-friendliness and quick ticket delivery. A significant number of customers also report positive experiences with responsive customer support. Conversely, a substantial portion of negative feedback centers on the perception of overpriced tickets due to high commission fees, with some customers feeling misled about pricing flexibility. Other recurring complaints include inflexible ticket change policies and issues with seat selection not being honored. A small number of reviews mention problems with tickets not being honored by official stations.

What customers love
  • Easy booking process
  • Quick ticket delivery
  • User-friendly website
  • Simple modification
Common concerns
  • High commission fees
  • Inflexible tickets
  • Seating issues
  • Misleading pricing

Last updated 6 days ago

T

BE CAREFUL with Rail Ninja

BE CAREFUL with Rail Ninja This seem to be a SCAM website and company I reserved tickets on 04-Nov for 15-Dec departure but yet till today there is no issuance of tickets I have enquired weekly but yet no commit from Rail Ninja Their failure of providing a certainty to my enquiries are leaving me in panic whether my holiday and itinerary will be compromised should the company cancel my reservation last minute This is absurd for I paid premium to book with Rail Ninja but don t have the ticket and yet added with emotional tension now on my holiday planning Why selling train reservation where you cannot issue tickets within a week
B

Scam They do not reply

Do not book with them all i wanted to do was to change the dates no refund of my tickets we are only travelling in Jan 24 Four mails later no reply Scam ticket booking service Please deal direct with the railway train company ninja rail - please reply to my mail to prove this review wrong It s not about the money you are going to loose more business and all I want to do is change the date I don t want my money back Braam BosbumperYou will never find this Ninja that s why it is called ninja
L

Terrible

Terrible We paid for 2 x 1st Class tickets on a Direct ride from Krakow-Berlin Our reservation was changed twice with no other option other than cancel which was to shot notice to make other arrangements We ended up going from Krakow-Frankfurt with many stops in between then having to take a bus from Frankfurt-Berlin making the trip much longer No part of this train or bus was 1st class The train was a regular car with 6 seats and the bus transfer was NOT part of the Direct reservation This was not the pleasant European travel experience we thought we were paying making our reservation VERY disappointing
L

I never got my tickets

I never got my tickets But you take my money What a bunch of scammers
J

Beware Rail Ninja s exorbitant fees

Booking tickets with Rail Ninja was easy but beware their exorbitant fees compared to booking directly with the train services After all they are a private company so make money by charging customers fees on top of what the train tickets actually cost My experience I bought round-trip train tickets from Lisbon to Porto for two people I paid 276 Canadian about 188 The tickets actually cost about 148 Canadian 25 25 x 2 from Lisbon to Porto 25 25 x 2 from Porto to Lisbon 101 The other 128 Canadian 87 was Rail Ninja s fee That s a huge mark-up which I could have saved if I had known to buy tickets directly from Comboios de Portugal So if you find tickets on Rail Ninja do yourself a favour and double check on the actual train service charges
A

I paid double of the price that was on

I paid double of the price that was on my receipt I paid 33 USD for a trip from Jeddah to Mecca while the receipt and the original price of the trip was just 15 3 USD Lack of transparency
J

dishonest

they cancelled my train tickets which i ve booked months in advance at a cheaper price and i have to rebook them now at 20 higher very dishonest company but unfortunately they have a monopoly over the tickets
B

I wish I had read the reviews before

I wish I had read the reviews before booking with rail ninja This was their reply when I tried to change flexible tickets by 1 hour and they said it would be 100 for the change even though the conditions said that there would be no change fee and modifications could be made without charge the tickets themselves were the same price I would cancel and rebook with another company but they would keep the exorbitant fees which were not advertised until the payment page Thank you for getting back to us Our pricing structure is dynamic and subject to changes based on various factors including demand and availability Please be advised that customers are required to pay service fees for each new set of the tickets after any changes are made as our service fees are non-refundable We understand that you may have questions or concerns about these fees Please feel free to reach out to our dedicated customer support team who will be more than happy to assist you and provide further clarification Best regards Support Team Rail Ninja
C

More money for less flexibility and less convenience

I mistakenly bought a ticket through rail ninja but it is much less convenient and more expensive than buying directly from the train or through a different 3rd party app The fee railninja charges is about 50 of the price of the ticket which is outrageous and the fee is non refundable In addition you have to cancel 24 hours in advance though if you buy from the train directly you have to cancel 15 minutes in advance for a refund Finally they don t actually deliver the tickets right away and they don t let you know when they will deliver the tickets What a complete scam
S

Rail Ninja scamming

Guys everything is scamm So we payed 120 from Dschidda to Mekkah but our tickets didn t even been real Please buy your tickets from the Trainstation direly and not from the internet THIS IS ALL JUST SCAMM

About Rail

Find and book your high-speed train tickets online with Rail.Ninja! Purchase e-tickets with preferred payment methods for trains worldwide like Vienna Budapest train tickets, Vienna Prague trains, Lisbon Porto, Oslo Bergen trains.

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Frequently Asked Questions

Rail.Ninja is an online global train ticket booking platform that acts as a centralized booking agent. It connects travelers with rail operators from over 50 countries, providing a user-friendly portal to search, compare, and book train tickets for international routes, scenic journeys, and complex itineraries entirely in English.

Rail.Ninja specializes in booking international and cross-border rail routes, such as journeys across Europe or between neighboring countries. It also offers access to famous scenic and tourist-centric railways, including Japan's Shinkansen, the Trans-Siberian Railway, European high-speed trains like Thalys and Eurostar, and picturesque routes in Canada and Australia.

The booking process involves searching for routes by departure and destination cities, comparing available schedules, seat classes, and prices. Once a selection is made, you can complete the booking transaction in English with secure payment processing. Upon confirmation, most tickets are delivered electronically as e-tickets for presentation on a mobile device or printing.

Rail.Ninja is particularly valuable for independent tourists planning multi-country rail trips, travelers seeking scenic or long-distance train journeys, individuals who prefer booking complex itineraries in one transaction in a familiar language, and those needing a reliable agent for trains without straightforward online booking systems.

Yes, as a booking agent, Rail.Ninja typically adds a service fee to the base fare set by the rail operators. This fee covers the convenience, aggregation, and customer support provided. Travelers are advised to compare total costs, especially for simple domestic routes that might be booked directly through an operator's website.
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About Rail

Rail.Ninja: A Global Train Ticket Booking Platform

Rail.Ninja is an innovative online platform dedicated to simplifying the process of booking train tickets across a vast network of international rail routes. Operating as a centralized booking agent, the website connects travelers with rail operators from over 50 countries worldwide. Its primary mission is to provide a seamless, user-friendly experience for planning and securing train travel, particularly for complex international itineraries and scenic journeys that are often challenging to book through multiple, separate national carriers.

Core Services and Offerings

The platform specializes in several key areas of rail travel:

  • International and Cross-Border Routes:Rail.Ninja excels at facilitating bookings for trips that cross country borders, such as journeys across Europe or between neighboring nations in Asia and South America.
  • Scenic and Tourist-Centric Railways:It offers easy access to famous tourist trains, including Japan's Shinkansen (bullet trains), Russia's Trans-Siberian Railway, European high-speed services like the Thalys and Eurostar, and picturesque routes in Canada and Australia.
  • Comprehensive Search and Booking:Users can search for routes by departure and destination cities, compare schedules, seat classes, and prices, and complete bookings entirely in English, with secure payment processing.
  • E-Ticket Delivery:Upon confirmation, most tickets are delivered electronically as e-tickets, which travelers can present directly on their mobile devices or print out before departure.

Key Features and User Experience

The website is designed with the international traveler in mind. Key features include a multi-language interface and customer support, detailed train information with amenities listed, and flexible search options that allow for easy date changes. Rail.Ninja acts as an intermediary, meaning it aggregates schedules and availability from various rail operators to present consolidated options. This eliminates the need for travelers to navigate multiple, potentially non-English websites to piece together a multi-leg journey.

Target Audience

The service is particularly valuable for:

  1. Independent tourists planning multi-country rail trips.
  2. Travelers seeking to book popular scenic or long-distance train journeys.
  3. Individuals who prefer the convenience of booking complex itineraries in one transaction and in a familiar language.
  4. Those looking for a reliable agent to handle bookings for trains that may not have a straightforward online presence.

Considerations for Travelers

As a booking agent, Rail.Ninja typically adds a service fee to the base fare set by the rail operators. While this provides convenience and support, travelers are advised to compare total costs, especially for simple domestic routes that might be booked directly. The platform's strength lies in its aggregation and simplification services for more complicated travel plans. Customer support is available to assist with changes, questions, and issues that may arise before or during the journey.

In summary, Rail.Ninja serves as a powerful tool for modern rail travelers, demystifying the process of international train travel. By offering a centralized, English-language portal for a global array of rail services, it empowers users to confidently explore the world by rail, from high-speed city connections to epic cross-continental adventures.