Samsonite Reviews

Suitcases and Travel Bags: Samsonite UK - Official Luggage Shop

samsonite.co.uk
3.92
89 reviews
Great Rating
Based on 89 user experiences

Rated 3.92 out of 5 by 89 Happy Customers

67.4%
4.5%
3.4%
2.2%
22.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
A

Replacement of wheels on samsonite luggage

Excellent service I had all 4 wheels replaced on the same day Good communication Job done before I arrived home Competitive pricing
J

I had an amazing experience

I had an amazing experience at the Samsonite store near Oxford Circus The staff provided excellent customer service and one gentleman fixed my luggage on the spot Quick professional and super helpful I highly recommend this place for any luggage repairs
R

Very efficient service from helpful

Very efficient service from helpful staff Even open on a Sunday My very old Samsonite suitcase has been given a new lease of life
J

Amazing outstanding customer service

Amazing outstanding customer service Can t fault itNever dealt with a company as efficient
M

The Repair Centre on Oxford Street is

The Repair Centre on Oxford Street is excellent The staff went out of their way to fix a bag where the replacement parts were no longer available Impressive customer service Many thanks
D

Speedy repair service

Really helpful staff Speedy 24hr turnaround for my repair Definitely use them again
J

Thank you all at Samsonite Oxford Street

From the moment I arrived at the Samsonite Store in Oxford Street I was treated in a friendly and welcoming fashion including the young lady who carried my suitcase up the stairs to the Repair Department In the Department MV and Pasquale were great and the repair to my suitcase was done immediately at a truly reasonable cost The whole experience was appreciated Ten out of ten for sure John
G

Zipper pull tag repair

One of the zipper pull tags that slot into my American Tourister suitcase locking mechanism fractured on the outbound journey the first time I used it I took it into your store on Oxford Street where the tags were replaced I was impressed how organised and efficient the set up was and the friendly and professional service I received I highly recommend it I m on the road again
M

Went onto the Oxford Street for repair

Went onto the Oxford Street London store to have the hinges on our case repaired even though it was 7 years old No trouble at all small 5 per hinge charge and quickly carried out whilst we waited Excellent staff
S

Efficient cost effective service focus

I talked to them on WhatsApp app to order the worn-out wheels on my case saving a journey to the store When they arrived about 10 days later and getting them fitted in 10 mins saving 100s on a new case Absolutely delighted Polite too

About Samsonite

Buy suitcases, travel bags and laptop bags from the Samsonite online shop. Free suitcase delivery in the UK. Free returns.

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