Samsonite Reviews

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Love the suitcases but ordering from Samsonite webpage they use Ups so cant track item accurately I phoned customer services and was given the wrong info about returning an item A lot of stress was caused as I was travelling and had to ask some one to sort out how to return the case On top of that I was given the wrong advice

I bought two suitcases and had them delivered I decided quickly that they were a bit smaller than I would like so I decided to return them and order larger ones I started the return process and received an email giving me instructions I followed the instructions and found that the phone number for returns on the email was incorrect Once I found the correct phone number I called UPS to arrange a collection and was told that the return was not prepaid and I would have to pay cash to have the items collected I called Samsonite and they said that since Brexit yes the one from over 4 years ago the prepayment labels don t work properly Coincidentally I m also returning a package to New Balance via UPS and their prepaid label works just fine I have had to call UPS 3 times and Samsonite 4 times and still have to pay UPS and then request a refund of the FREE returns charges This is far from hassle-free shopping and instead of ordering larger cases from Samsonite I ll be going somewhere else I was going to email customer service with my complaint but they don t publish an address