Scg-sw Reviews

Helpful personal contact

Helpful personal contact

SCG South West

SCG South WestGareth was extremely helpful today Our phone lines were crossed and he helped very quickly Thank you so much Gareth

Great experience with Luke last week

Great experience with Luke last week sorting out our phone system Sadly support it is not always that efficient but this time I was happily surprise how efficient the service was

I had an issue with Job Alerts on

I had an issue with Job Alerts on Indeed not coming through to my Outlook inbox I spoke to Heinrich Grobler who helped me through the situation Ticket ref 2549506

Gareth and Keian

Gareth and Keian were great in solving our start up glitches and getting us online

Heinrich helping me access the Brookbanks home page

Heinrich solved the issues within 5 minutes without any drama The only comment I would give is that it would have been good if he called me first Has he tried to request access several times by I was unaware

Heinrich Grobler Ticket 2692142

My machine had a major wobble leaving me entirely incommunicado with the rest of the company Whilst there was definitely a reluctance on the UK side of SCG to put me through to someone I understand the need to categorise tickets pass them on for call backs but do think there needs to be a level of assessment when the issue is explained as the effect of the issue was a Sev 1 for me I was insistent on being put through Heinrich has dealt with a few of my tickets in the past and is always helpful and pleasant to communicate with The issue is now sorted and I know what to look for should it re-occur

Luke was excellent

Luke was excellent He took the time to listen through our new requirements and send me the information to allow me to make our necessary business changes As soon as we d submitted our requested changes he acted on them and the whole process was seamless Thank you Luke