Southernwater Reviews

Thank you Southern Water

Called Southern water with drainage problem and they came out within 7 hours They found the problem and worked until dark Came back the next morning and spent whole day dealing with limescale that looks like slate that has broken away from pipes they needed to get a bit that was 13 metres down the pipe They worked tirelessly to overcome the obstruction Well done to Southern Water for having such courteous staff that rose to the challenge and wasn t leaving until job done We really appreciated it

A utility company that knows how to deal with deceased customers correctly

When you need to handle an estate for deceased parents all you need is a company that has the appropriate process procedures in place and staff that can handle the required changes When a neighbour highlighted that the sewer had a blockage down the line I called Southern Water and within a couple of hours the contractors had come out and cleared the blockage A faultless service from Southern Water who managed everything effortlessly it s all that s required

Great customer service

First time having to do water bills and meter readings so I didn t really have a clue what to do I ve spoken to two lovely women one named Dawn on separate occasions who were so helpful and explained everything to me clearly but not in a condescending way They sorted everything on the phone there and then Both women seemed to actually care for the customer which I think is quite rare

Very helpful and quick Sunday afternoon response

I called on a Sunday afternoon due to the public sewer blocking In the road and starting to cause our drains to back up The emergency line was answered straight away and I was told a team would be sent promptly I got a text to update me and two guys arrived with an hour From calling to having the issue resolved was less than 2 hours on a Sunday afternoon Great response and service thank you

Well Done Southern Water

This is the only utility company I know that will contact a customer to discuss increases in their bills I was contacted and told that it appears that my usage has increased or I may have an undetected leak They did everything to help me to determine if I had a leak They were very caring about the environment and genuinely cared about me as a customer Well done Southern Water

Blocked Sewer quickly cleared

Phoned in the blockage spoke to Danny who was very professional courteous efficient Steve Cieran attended from Cappagh-Browne quickly cleared cleaned drain Also put camera down to double-check They too were very friendly professional Blockage cleared within 2 5 hours from initial call Excellent service - thank you

Joe Star Agent

Joe was very helpful and lovely Could not fault her and she gave me the answers I was looking for

Perfect telephone calls to waste water

Perfect telephone calls to waste water services to resolve my issues