


Based on authentic user experiences
Mrs Tracey Chan
6733 reviews
N/A
10 months ago
Happy problems sorted
Live Chat with Sudha has sorted my problems out completely She was very helpful and it took a long time but all is ok and account closed now I moved house and was contacted about the previous house and could not seem to get things clarified til now
Dan Vlas
6733 reviews
N/A
10 months ago
I ordered a pump overhaul kit for my
I ordered a pump overhaul kit for my irrigation system pump The kit provided was perfect and with the simple instruction I completed the overhaul with no problems at all The service was fast and accurate with the kit arriving 2 days ahead of the scheduled delivery date I would definitely return to this vendor for any future needs
Diane Jones
6733 reviews
N/A
10 months ago
Thank you Southern Water
Called Southern water with drainage problem and they came out within 7 hours They found the problem and worked until dark Came back the next morning and spent whole day dealing with limescale that looks like slate that has broken away from pipes they needed to get a bit that was 13 metres down the pipe They worked tirelessly to overcome the obstruction Well done to Southern Water for having such courteous staff that rose to the challenge and wasn t leaving until job done We really appreciated it
The Disgruntled Executor
6733 reviews
N/A
10 months ago
A utility company that knows how to deal with deceased customers correctly
When you need to handle an estate for deceased parents all you need is a company that has the appropriate process procedures in place and staff that can handle the required changes When a neighbour highlighted that the sewer had a blockage down the line I called Southern Water and within a couple of hours the contractors had come out and cleared the blockage A faultless service from Southern Water who managed everything effortlessly it s all that s required
ac
6733 reviews
N/A
10 months ago
Great customer service
First time having to do water bills and meter readings so I didn t really have a clue what to do I ve spoken to two lovely women one named Dawn on separate occasions who were so helpful and explained everything to me clearly but not in a condescending way They sorted everything on the phone there and then Both women seemed to actually care for the customer which I think is quite rare
Customer
6733 reviews
N/A
10 months ago
Very helpful and quick Sunday afternoon response
I called on a Sunday afternoon due to the public sewer blocking In the road and starting to cause our drains to back up The emergency line was answered straight away and I was told a team would be sent promptly I got a text to update me and two guys arrived with an hour From calling to having the issue resolved was less than 2 hours on a Sunday afternoon Great response and service thank you
Earl Case
6733 reviews
N/A
10 months ago
Well Done Southern Water
This is the only utility company I know that will contact a customer to discuss increases in their bills I was contacted and told that it appears that my usage has increased or I may have an undetected leak They did everything to help me to determine if I had a leak They were very caring about the environment and genuinely cared about me as a customer Well done Southern Water
Jo
6733 reviews
N/A
10 months ago
Blocked Sewer quickly cleared
Phoned in the blockage spoke to Danny who was very professional courteous efficient Steve Cieran attended from Cappagh-Browne quickly cleared cleaned drain Also put camera down to double-check They too were very friendly professional Blockage cleared within 2 5 hours from initial call Excellent service - thank you
Harry Simi
6733 reviews
N/A
10 months ago
Joe Star Agent
Joe was very helpful and lovely Could not fault her and she gave me the answers I was looking for
Steve
6733 reviews
N/A
10 months ago
Perfect telephone calls to waste water
Perfect telephone calls to waste water services to resolve my issues