Servus Reviews

Waiting for hours for call back

The online financial advisor told me to they will call back It s been more than an hour but nobody has called back This is the secon time it happened This is bad service

Servus MasterCard to be dodged at all cost

I opened a Servus bank account and at the same time I was offered a MasterCard Within the first payment cycle I had mistakenly transferred my monthly payments for mortgage etc of 8000 to the MasterCard instead of the bank account My credit suffered because of the error the bank account had insufficient funds and MC had my 8000 It is now over 6 months later and I am still being told by MC that they can only refund my money if I take cash advances and pay their service charges for their 2500 limit per transaction Some type of financial institution and credit card - take the money and literally charge to get it back This used to be the tired old plot of western movies where the bank robbers got away with murder but now it s the members money they re getting away with and there s not even a forum other than here to complain I hope this review serves your decision well if making a choice about Servus MasterCard When Shady practices are best practise

DO NOT get a mortgage with Servus

We had our mortgage through Servus at our mortgage brokers suggestion Unfortunately like much of the world right now employment opportunities that pay a living wage are not so easy to come by After months of stress and no work prospects in Alberta we decided to look for work elsewhere Luckily we found work but it s not in Alberta My partner contacted Servus regarding this wondering what would happen with our mortgage Long story short we are penalized close to 3k because Servus does not operate where we are located This is on top of numerous times where the website didn t function properly and being locked out of the account countless times I would strongly caution anyone working with Servus for their mortgage You may think that you ll live somewhere for decades but if you move it will be another pile of cash to pay out to a multi- billion dollar company that doesn t care about your situation or you My partner attempted to resolve this plead our case etc to no avail They do not care

Good afternoon

Good afternoon please pay attention to my review the service is terrible in this bank I have been registered with this bank as a business account since December 5 2023 from that day until today every day I correspond with the manager of this bank I have a conversation with him 90 letters for which there are only promises I cannot receive a check with my money the amount is small but for me it is money since I live alone with three children I no longer have any income and I do not have a master card I earn money through hard work and I can t get them and I also can t get statements on the movement of my money and I don t see any receipts or account balances I don t have a card It s just a nightmare with this bank The manager works every other day sometimes from home sometimes he has meetings and so on for 2 months No one except him at the bank can give me information since he is attached to me when will all this end Should I come to the bank with my children and live there How should I pay for everything and when will banks start working humanely and also my employees have been unable to receive payment for their work on time 3 times already although I send them the data to the bank 15 days before payment I constantly ask that everything will be received on time the answer is always yes yes of course and then the program starts it freezes doesn t work etc

Servus is the worst bank ever Don t expect mortgage even if you are in good standing

Servus is the worst bank ever First of all it s not linked to Nationalized agencies for the payment You may think getting a mortgage can be easier with credit unions but servus is the worst I have business depositing 30k every month I have good credit history as well There are 2 people called David Crosby and Mike Alkarez here They will drag your file and make you run out of your time and will say that you are not qualified They are lethargic and useless If your bank is Servus don t approach these 2 guys for mortgages They will screw you up totally

Worst bank ever

Worst bank ever They re rude Not at all how you expect a credit union to operate They will lock your account randomly and cannot correct it For instance I lived in Penticton BC for a short time I used a service called Uride and they d lock my card for days at a time - making it IMPOSSIBLE to get to work This happened upwards of 20 times in 2 months other times I walked rode my bike when it wasn t raining or too hot And I would have to call in the morning and after my shift because it would be unlocked in the morning Further they dismissed my account on general inquires about balance payments locking my cards in the USA and a general frustration in regards to these issues The most disrespectful thing I have EVER said to an employee working for 10 years in customer service myself was does it make sense to lock a bank account that has youd like a payment from Since nothing can be bolded I want to make it clear THERE HAVE BEEN CUSTOMER SERVICE AND LEGAL PROBLEMS FOR YEARS FURTHER THIS BANK DOES NOT CARE AND I HAVE BEEN WITH THEM SINCE 2013 THATS 2013- 2024 IN HOPES THAT THEY WOULD MAKE CHANGES AND AMMENDMENTS This was a bank trusted by my family and they have done nothing but failed

Servus Credit Union Mastercard Fees

So today July 12 2024 I received a email from Servus Credit Union advising me that the fees for my Mastercard are going up effective Sept 1 2024 Thinking Ok should not be a problem WRONG Account Maintenance fee goes from 10 to 15 month a 50 increase Cash Advance Fee Canada goes from 2 to 5 per transaction a 150 increase There are other increase as well like Cash like transactions that go from 0 to 7 50 per transaction I mean were do they get off charging those kinds of increases Fraudulent Are they not governed by the Bank Act of Canada Needless to say I will be paying my card off as fast and possible and not use it again Will find a card that appreciates my business without ripping me off Tough pill to swallow for a Senior on a fixed income Yet it is 2024 and we get the same greed as we got in the 80 s

I only rated this experience a 1 star

I only rated this experience a 1 star as I was not able to select NO stars SCU Harvest Pointe - Edmonton if you want to take your money out in cash they won t let you completely refused me because I told them they didn t need to know why I wanted cash They made all kinds of excuses instead of asking members why they want their cash they should be asking themselves why they don t want to give it Not my experience in other branches just this one so far