Shanklyhotel Reviews

Bought gifts vouchers as a Christmas

Bought gifts vouchers as a Christmas gift for son and partner voucher states you can only book a room by telephoning 2 hours of phone calls one 35 mins waiting still unable to get through to book 2 emails unanswered tried all extensions All the same wait an age and then recorded message stating mailbox is full happy to take money for vouchers then make it impossible to book and COVID not to blame now shocking service beware if buying vouchers for this hotel

Deposit not refunded

Deposit not refundedBooked in for a stag do in November 2021 had to pay a pre-authorisation payment of 50 00 per guest upon checking in 300 in total Was told that it could take up to 15 day to refund this chased up on multiple occasions and was told they were experiencing a system issue which had cause delays in payment being processed still not received the refund Poor communication and customer service avoid at all costs Providing a 1 star review is being generous

Avoid avoid avoid

Over 3 weeks without returning my holding deposit to my credit card Chased multiple times and apparently they have checked and it s definitely not held I have 500 pending on my card sent print screens and nothing Don t even get me started on our stay and the service from booking avoid

Awful customer service

Awful customer service - I was unable to travel due to Covid no refund or transfer I have been trying to claim on my insurance and to get a confirmation that I didn t check in but that is also too much to ask I would advise not to book in unless you can sure you won t catch covid So disappointing

The party hotel is no party

I was so upset by my negative experience at the Shankly Hotel that I am taking the time to leave a review After half an hour waiting to be checked in we were given a room for 8 when we had booked a room for 2 but had to change as the TV and WIFI did not work The next room we were given was dirty The staff were abrupt and disinterested I am still waiting for my 50 authorisation money to be refunded and can see from reviews that this is unlikely to happen despite leaving the room cleaner than when we arrived This hotel does Liverpool a disservice and Bill Shankly would turn in his grave

Absolutely appalling

Absolutely appalling please please do your research and don t believe everything you see on social media Stayed in LP Suite on a friend s hen do and it was abysmal mould everywhere all the rooms leaking The bride had a shower on the first morning which proceeded to waterfall into the room below Belongings ruined terrible customer service and completely fobbed off by the customer care team who wanted us to sign an NDA before approving a refund There was also no acceptable attempt to fix our issues during our stay despite several trips to reception After speaking to other people who went there is no doubt in my mind we would have never received that refund even if we had signed the NDA I don t have one good thing to say about this hotel and their disgraceful business practices

Girls screaming all night which was

Girls screaming all night which was incredibly disturbing rung reception they said they would speak to them but never did Tap was broken in bathroom and TV light kept flickering

Certainly wouldn t go back to this

Certainly wouldn t go back to this hotel absolutely disgusting room stunk of damp paint falling of ceiling constantly kitchen cupboard hanging off couldn t see out of windows filfy dirty Breakfast awful cheep and nasty food

Room was dirty stains on covers and bed

Room was dirty stains on covers and bed linen jacuzzi needed a deep clean before it can even be used Tv didn t work properly and they steal the holding deposit from your card and ignore any correspondence you send regarding your complaint Very poor service establishment