Smiledirectclub Reviews

Take impressions, order your clear aligners online & get straight teeth in month...

smiledirectclub.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers frequently report a friendly, helpful, and professional in-person experience with knowledgeable staff who explain the process clearly. Many reviews also describe significant issues with customer service, including unresponsiveness, long wait times, and poor communication. A substantial number of users mention problems with billing, unexpected charges, and difficulties with refunds or retainer orders. Several reviews state the company went bankrupt, leaving ongoing treatment and orders unfinished. Overall sentiment is mixed, with praise for staff but criticism for service reliability and financial management.

What customers love
  • Clear explanations
  • Quick scan process
  • Friendly atmosphere
Common concerns
  • Billing issues
  • Treatment delays
  • Company bankruptcy

Last updated 1 week ago

E

Yvonne was very helpful

Yvonne was very helpful when I went for my initial appointment and scan She explained things well and made me feel at ease
M

Really knowledgeable

Really knowledgeable professional and friendly I am coming to the end of my smile aligner and require some minor tweaking and smile have been very accommodating Sim in Milton Keynes was very helpful friendly and knowledgeable
S

Kish at the Leicester branch was

Kish at the Leicester branch was brilliant he explained everything he was doing and made sure I was informed throughout as well as polite
M

Yvonne was so nice and friendly she

Yvonne was so nice and friendly she really made the experience so comfortable and relaxing She was so caring Defo made me happy enough so change my smile for the better Hope she gets some credit
T

A journey to straighter teeth

If you want straighter teeth then i would definitly recommend visiting Oana at their Milton Keynes branch for a very friendly professional service where you can start your smile direct club journey
R

Alti gave me good experience when

Alti gave me good experience when scanning teeth and made me feel comfortable with it
L

Had a great experience today for my 3D

Had a great experience today for my 3D scan Sim was really friendly chatty and put me at ease immediately Would definitely recommend
K

I was seen by Sim and Sade today at

I was seen by Sim and Sade today at bullring Birmingham store They were friendly helpful and caring Thank you for helping me today
L

Friendly staff that care

Very calm and friendly staff that visibility wanted to help me smile and answer my questions
E

Very friendly and knowledgeable

Oana was very friendly and knowledgeable The procedures were simple and fast 10 10 would recommend

About Smiledirectclub

Take impressions, order your clear aligners online & get straight teeth in months. See if you're a candidate for our affordable braces alternative now!

United States

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