Smiledirectclub Reviews
Take impressions, order your clear aligners online & get straight teeth in month...
Customers frequently report a friendly, helpful, and professional in-person experience with knowledgeable staff who explain the process clearly. Many reviews also describe significant issues with customer service, including unresponsiveness, long wait times, and poor communication. A substantial number of users mention problems with billing, unexpected charges, and difficulties with refunds or retainer orders. Several reviews state the company went bankrupt, leaving ongoing treatment and orders unfinished. Overall sentiment is mixed, with praise for staff but criticism for service reliability and financial management.
- Clear explanations
- Quick scan process
- Friendly atmosphere
- Billing issues
- Treatment delays
- Company bankruptcy
Last updated 1 week ago
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