Smiledirectclub Reviews

Take impressions, order your clear aligners online & get straight teeth in month...

smiledirectclub.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

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Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers frequently report a friendly, helpful, and professional in-person experience with knowledgeable staff who explain the process clearly. Many reviews also describe significant issues with customer service, including unresponsiveness, long wait times, and poor communication. A substantial number of users mention problems with billing, unexpected charges, and difficulties with refunds or retainer orders. Several reviews state the company went bankrupt, leaving ongoing treatment and orders unfinished. Overall sentiment is mixed, with praise for staff but criticism for service reliability and financial management.

What customers love
  • Clear explanations
  • Quick scan process
  • Friendly atmosphere
Common concerns
  • Billing issues
  • Treatment delays
  • Company bankruptcy

Last updated 2 months ago

W

Beverley was very helpful

Beverley was very helpful friendly and informative All information was given in a clear and easy to understand way Clearly explaining how the process worked
O

It was great

It was great Great payment options I attended the one at Stratford and Ella was super nice and helpful
S

Can t fault this place

Could not fault my consultation she was so knowledgeable and knew exactly what she was doing Everything was super easy and she made my experience really enjoyable
V

Crystal made me feel very comfortable

Crystal made me feel very comfortable and explained everything clearly Any questions i had she had an answer for Great service
M

Nirvana was most friendly and helpful

Nirvana was very helpful and explained well the proceedure for teeth alignment I felt very comfortable and was able to make a decision immediately to proceed with the treatment Thank you very much
M

Really easy and simple with no issues

Really easy and simple with no issues Oana was really helpful and good throughout my experience
S

Wonderful first scan

Jess was amazing during my first scan She took me through everything clearly and was really reassuring She showed me how the process would work and was super friendly
V

Oana was pleasant and well coming she

Oana was pleasant and well coming she explained everything well and answered my questions well l will recommend this service to anyone
W

Sim helped me today during my

Sim helped me today during my appointment He made me feel very comfortable and answered all my questions and was very friendly I am excited for my new smile
M

Smile Direct Glasgow

Lovely staff on site smooth process getting scan done and clear explanation of the entire thing

About Smiledirectclub

Take impressions, order your clear aligners online & get straight teeth in months. See if you're a candidate for our affordable braces alternative now!

United States

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