Snagmynewhome Reviews

The person who came to do the snagging survey was lovely and I have no doubt he carried it out diligently However it s been almost two weeks since the survey and I still haven t received the report I tried calling the company 3 times first time was a week ago and each time I was told that my case is set as high priority and someone will be calling me back within half an hour Nobody did Worst spent 350 ever update So after me calling three times sending an email and writing this review I got the snagging report The lack of communication is still shocking

If you would like to use this professional snagging service please see my experience as below 1 over 2 hours late they will message you in the morning because traffic but this is normal and regular and they can manage it easier 2 Window handle with dent no check and reported before site manager said require replace it it s easy to find 3 No check loft insulation even he said he has all tools in his car I used ladder to check and no insulation 4 1 30 hours completed with his lunch break5 next day before 10pm report guarantee nothing and require message them next day morning 6 No sticker for each issues7 I open garage door and he just use 1 minute and say ok no problem feel no detail to check 8 say 5 years snagging experience and quite not detail9 I used another snagging service again and found 198 issues compare they found 93 onlyI can share this service experience if you need Update - 4 August Basically I don t need to use my experience as your service for refund because that s my choice before Basically I don t need you refund to me So why you request me to share the another snagging report to you within 24 hours and you can refund Are you threaten me This is my experience to use your bad service and share with others If you are not accepted someone to give 1 star Then you may close your business Again why I need to share another snagging report to you You didn t mention what s your purpose BTW don t think refund term is so happy for everyone and must follow your instruction This is my experience and share to others No bad mouth No Lie Truth experience

Awful company avoid at all costs Company lists all the checks that it will conduct however gives themselves a caveat that on the day due to human error things will be missed and you will have no recourse for challenge We have identified a few serious problems that should have been checked in the inspection that weren t when raising a complaint to the company they were both rude and threatening If you want someone to come out spot paint blemishes then come here if you want any kind of serious inspection then avoid at all cost Edit To provide context to the vendors reply snags identified were almost exclusively paint touch ups What wasn t identified that was promised on the website were Kitchen cupboards and countertops defective and scratchesFlooring markedEn-suite bathroom incorrectly plumbed resulting in the toilet not working the sick and bathtub not drainingRoof tiles not correctly fittedRoof missing fillerGarage doors not fitted correctlyGarage doors dented and damagedGarage roof not sealed correctlyFurthermore I d counsel prospective customers to check other review websites for further information

Update do not believe some of the good reviews if you write a bad review they offer you money to change your review to a good one or remove it Awful company Do not use Used this company for my new property and the whole experience was awful They missed loads of issues that I spotted and I advised the inspector about when first greeted They missed things like window safety catches not catching drain covers not secured cement all over window glass and frames weep vents cemented over doors not closing properly leaking radiator and many more They concentrated on the cosmetic issues which are not problems I reported all of the issues which they replied we are only humans we can miss things and pointed me to the T Cs which the first one reads they are not responsible if they miss anything Awful company

I used Snag My New Home for a snagging inspection based on the positive reviews but my experience has been disappointing The initial report identified 50 snags but within days I found five more significant issues myself This raised concerns about the thoroughness of the inspection and left me questioning whether the service was worth the cost When I shared my concerns the company responded by emphasizing their terms and conditions rather than addressing the quality issue meaningfully I was told not to expect them to catch everything which felt dismissive While I understand that no inspection can be perfect I expected a higher level of professionalism and attention to detail After receiving the report I also received an email asking me to leave a review It included the following statement For your valuable time and 5 Star reviews we will email you 20 Amazon e-voucher within 24 hours This seems like an attempt to manipulate reviews and encourage misleading feedback which raises serious ethical and legal concerns I now question whether many of their 5-star reviews are genuine Such practices are not only unethical but also likely illegal under UK consumer laws I am seriously considering reporting this behavior to the relevant authorities To make matters worse here is the final response I received after raising my concerns Your 1 review will not cause any damage because our 96 reviews are 5 stars Only 4 are customers who have no brain Next time when you book read the terms and conditions you Now you can leave the review This response was deeply unprofessional offensive and disrespectful showing a shocking lack of customer care It has only reinforced my dissatisfaction with the service and the company s attitude In summary my experience was far from what I had expected If you are considering using this company I would advise caution the positive reviews may not accurately reflect the service you will receive I cannot recommend them based on my experience P S You can report mistreatment by a business even if they cite terms and conditions that seem to excuse their behavior Terms and conditions cannot override consumer protection laws and any unfair treatment could be subject to enforcement by consumer protection agencies If you re unsure where to file a report start with Citizens Advice org uk They can guide your complaint to the appropriate authorities for further assistance Regarding the Reply from Snag My New HomeThe terms and conditions from Snag My New Home attempt to limit liability for missed defects by citing potential issues such as accessibility visibility and human error However while businesses can specify reasonable limitations in their terms disclaiming all responsibility for missed issues may not fully protect them if the service falls below expected professional standards In the UK the Consumer Rights Act 2015 requires that services be delivered with reasonable care and skill Therefore if significant or common issues are missed clients could argue that the service was not performed to the standard reasonably expected of a professional snagging company Although limitations due to accessibility may be acceptable a blanket disclaimer could be insufficient as UK law generally does not permit businesses to completely absolve themselves of responsibility for quality in professional services For disputes over missed snags clients can approach Citizens Advice or Trading Standards for guidance The terms and conditions from Snag My New Home also do not mention a compensation review scheme The statement offering 20 Amazon vouchers in exchange for 5-star reviews is likely illegal in the UK under consumer protection and advertising regulations The Competition and Markets Authority CMA and Advertising Standards Authority ASA require that reviews be genuine and not influenced by incentives that could affect customer honesty Offering rewards specifically for positive 5-star reviews violates these principles as it encourages biased feedback that can mislead consumers Lastly the terms and conditions from Snag My New Home do not address the use of inappropriate language or harassment I regard unwanted insulting indecent and grossly offensive WhatsApp messages sent by Snag My New Home as harassment Harassment is a criminal offense under the Protection from Harassment Act 1997

This company were unbelievably unprofessional and the responses I got were beyond rude The company agreed to pick up the keys prior to the survey and then refused to on the day claiming the estate agents were shut I rang the company everyday for over a week with no one getting back to me and eventually after more rude messages I managed to get half of the money back despite them never stepping foot in the property Do not use