Snagmynewhome Reviews

Found 170 odd snags some of which I never would have found myself so that s positive and I am glad I went through with the service However I have two grumbles 1 no thermal imaging given I paid 480 I feel this should have been included I have since discovered a number of thermal issues which I would have expected to be picked up as part of the snagging I may have more but can t be sure and will have to pay someone else to come and check 2 labelling of snagsThe labelling of the snags was not great and I am confused about where the snags actually are I have 4 bedrooms and these were just labelled with a number rather than their position Where snags were picked up out of the order that the snagging was done in where I pointed some out a location was not added to the description which then makes it hard to identify where it is actually located This has led to both myself and the developer being confused My feedback is to ensure that you label the room location in the description of all snags Update the rooms are definitely not labelled against each snag Only the first snag for a particular room is which as I have explained makes it confusing when reading the report This is not my opinion but a fact and is my feedback I contacted you via WhatsApp about this review and you have said I am trying to defend myself about it and say I am the first person to say this I am not looked at a couple of reviews on Google and another person has written similar Even if I am the first person to say this take my feedback on board because it gets really frustrating when trying to read the report and having to look for one room label out of 170 records because the other snags in the room aren t labelled with the room Also what could I possibly have to defend myself for I provided constructive feedback on how the snags are labelled and stated what would make it clearer

Easy to book and superb customer service when completion changed and we needed a new date On time personable and great at explaining what they had found Sadly missing 18 nails sticking through the stairs resulting in injury nails on the drive resulting in a puncture and some other more minor issues undermined what looked to be a great service for us We did get in touch with them Pointing to T Cs saying they can miss snags would normally be fair for minor points but for us we feel short changed given the severity of what was missed Offering to add the snags to the report is not enough and the use of the T C provision looks unreasonable and an over-reliance that would not stand up legally Redrow accepted the snags and immediately got on it given their severity Given the other views we can see this is a good company but here they had an off day

The inspection was easy to arrange with good communications and engagement The report took a few hours longer to be issued than the advertised within 24hours Overall we were disappointed as it did not refer to or reference compliance or not with NHBC standards It did not pick up or report on some defects identified earlier the same day by David Wilson s Snagging Team Its focus was on minor decorative items but it did highlight some practical plumbing issues that we were not aware of

At the time the person doing the survey seemed very thorough but we have found many snags since although admittedly relatively small What really disappointed me was to be offered an Amazon voucher for a 5 star review That s completely out of order and I can only warn everyone not to trust the 5 star reviews