Telefast Reviews

Still stuck in a contract with this

Still stuck in a contract with this company who took my money and offered NOTHING in the way of customer service Left me without any connection to my business line for an entire month Worst decision of my life to allow my contract to be taken up by them Don t worry in March they are toast gone I can t wait

This company is appalling

This company is appallingHere is my email to them so you understand I spoke with someone last week to no avail I have been diagnosed with terminal cancer I am not working anymore I entered into a contract with you earlier this year when I had my business and needed the high level of service from you Now I cannot afford it I would like to keep my number as it s crucial for people to contact me in my last months On speaking to a representative of Telefast I was told that the only way out was with a relative providing my death certificate That would be a little late I think I was also asked by the representative if I would get better I don t think she understands the word terminal This representative also asked why I couldn t fight it It s a good job I am strong as any other terminally ill person could have broken down To Telefast employees -please consider what you say to people I have sim only for a three year old iPhone and a three year old iPad I don t need the data usage that I needed before Please please please could I change to a much needed much lower rate I beg you My only other choice as I don t have the money is to not pay at all However soon I will become housebound and my phone and iPad my only way of communication In hope that as a business you could understand and be flexible Update Their answer is No all they have to do is put me on a lower tariff Also they started the email I hope this finds you well I am speechless

Great service and fixed my problems

The team here were able to resolve issues I have experienced with my broadband and phone services that i have been having with another provider for over 12 months Once I transferred my services to them I was able to leave it into their support teams capable hands Following 2 visits from Openreach engineers our disconnection problems have been fixed within 1 week more than my previous provider could do over a periof of 8 months

Great customer service very poilte as

Great customer service very poilte as always thank you

Amazing customer service

Amazing customer service resolved my issue quickly Would highly recommend

Fast and helpful

Amy was very informative and helpful Switched to Telefast a year ago and every time I have been in touch for any query - they are always happy to help and fix asap so glad I switched as was sick of being stuck on hold with my previous providerr Will be bringing my familys numbers over as soon as their contracts end

Great experience upgrading my sim only

Great experience upgrading my sim only deal Gave me a good price and offered me a lot of options Always so helpful to deal with Thank you guys

Clues in the name fast

Clues in the name business solutions done quickly Thanks for keeping in touch to check systems are all okay