Thecurrencyclub Reviews

Buy Currency Online, Order Currency Online | The Currency Club

thecurrencyclub.co.uk
3.56
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.56 out of 5 by 139 Happy Customers

42.4%
14.4%
14.4%
14.4%
14.4%
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J

Didn t send correct denominations

The USD I ordered came exactly on time However The Currency Club was more expensive than other options which I choose ONLY because they allow you to specify denominations that you need I m traveling to Cuba and needed as many 1USD singles as possible therefore I chose their small denomination option which should have included 1 5 10 20 bills Literally the only reason I chose to use this company was to get as many 1usd singles for tips as possible However the cash arrived with no singles at all Therefore I overpaid for the currency and didn t get what I ordered Frustrating
P

Too many large denomination notes

We bought 400 of US dollars from the Currency Club last week We did not specify what denomination of notes we wanted but it was still a surprise to find 300 of the 400 turned up in 3 x 100 notes For holiday money these will be all but unspendable We did message the Currency Club as soon as the money turned up to ask if they could do anything to help and did not even get the courtesy of a response Moral of the story - if you do not want large denomination bills make sure you specify that rather than as we did no preference
P

The rate was good but interest from firm was unempathetic

The rate was good but ordered this on a weekend However pleased to get the email on Monday telling me it would be delivered on Tuesday This did not happen and I emailed twice and phoned once the response being if it doesn t make it on time it ll just get there later or you could just run down to your local post office and collect it No apologies Royal Mail were delivering and had attempted delivery on Wednesday after 1pm I requested a Friday delivery and consequently they attempted delivery on the Thursday then sent me an email saying I would have to pick it up as they had already attempted 2 deliveries As it was the postie just popped it through my letterbox signing it himself ring doorbell Maybe The Currency Club should ask for better but it seems they are happy not to rock the boat On a positive I did get the best rate available for my options Would I use them in future possibly but it would have to be when I have all the time in the world to wait
R

Denominations of notes

Order arrived on time but it is waste of time asking for alternative note denominations I asked for mixed but all notes supplied were large Don t tell me that it depends on stock as i ordered US dollars so won t accept that as an excuse They send you the easiest quickest notes to count out
M

Poor first impression

I purchased currency on a Saturday and immediately followed this with a bank transfer as their integrated method did not list my bank as an option On the Monday morning I received a curt email telling me my order was cancelled and I would be charged a 20 fee because I had not paid by 4pm on the same day I pointed out that even though I had set-up the bank transfer banks do not usually move funds until the next working day which was the Monday This appeared to calm them down and common sense prevailed I received my currency on time
A

A mixed experience

When I followed advice to use the company to buy currency I thought the website worked well However I wasn t aware that there are different ways to buy and I ended up not buying travel money It wasn t clear on the website that I was buying the wrong thing However as I realised my mistake the company phoned me and offered to sort out the problem resolving it very quickly and easily So the website could be much clearer but the service afterwards was excellent hence 3 stars
A

Order 2 currencies

Order 2 currencies inc 200 US they sent 2 x 100 notes NOT IDEAL Have used them in thepast and split the denominations across the board
C

Big denominations

OK rates are good delivery was bang on time I asked for small denomination but got 3 notes each of which is the equivalent of 107 Could be tricky handing that over for a local taxi ride Surely they can do better particularly if there s an option to have small medium large
M

Good company but do not expect to receive small notes

I have used The Currency Club several times and although the website ordering and delivery are good I have on 2 occasions requested small denomination notes and been sent large denomination notes Customer service advised that I return the notes at my own cost or visit a sister office in London to exchange the notes Neither option was possible or acceptable
A

This past week I ve used Currency Club

This past week I ve used Currency Club for the first time to order travel money after seeing them listed on Money Saving Expert website I have found their service to be very efficient from ordering through to delivery Although I did need to enter my address manually when registering as the find address function came up with completely different incorrect addresses for my correct postcode The only downside which means I can t give five stars was the quality of a few of the bills with some ripped or damaged in other ways Quality controls could be improved at this stage The more you order the better the exchange rate and there are no additional transaction fees I had previously successfully used TravelFX but when I compared the rates for my first transaction with Currency Club on this occasion Currency Club was almost 1 better

About Thecurrencyclub

Buy and Order Currency Online - Avoid outrageous fees and get the best currency exchange online by comparing money exchange with The Currency Club.

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Frequently Asked Questions

The Currency Club (thecurrencyclub.co.uk) is an online platform specializing in buying and ordering currency, focusing on travel money and international payments. It offers transparent exchange rates using the live interbank rate at the time of transaction, aiming to eliminate hidden fees common with banks and bureau de changes. Services include purchasing travel money (EUR, USD, and other major currencies), a buy-back option for unused currency, corporate foreign exchange solutions, international payments, bulk currency supply, and FX exposure management for businesses.

The Currency Club provides transparent pricing by giving customers access to the live interbank exchange rate before completing a transaction. Unlike many banks and currency providers that hide fees within the exchange rate, The Currency Club operates a low-cost model with clear rates and low spreads (as low as 1.15% for Euro and 1.16% for US Dollar), allowing customers to see exactly how much they are saving.

You can buy travel money in major currencies such as EUR (Euro), USD (US Dollar), Australian Dollar, and others. The platform specifically highlights low spreads for Euro (1.15%), US Dollar (1.16%), and Australian Dollar (2.67%).

Yes, The Currency Club offers a buy-back option for unused currency, such as USD, allowing individuals to sell back leftover travel money.

The Currency Club is a trading division of Sterling Consortium Limited, which is authorized and regulated by the Financial Conduct Authority (FCA) as an Authorised Payments Institution and registered with HM Revenue and Customs as a Money Service Business. Note that the actual provision of travel money is not regulated by the FCA.

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About Thecurrencyclub

The Currency Club: Transparent Online Currency Exchange

The Currency Club (thecurrencyclub.co.uk) is an online platform for buying and ordering currency, specializing in travel money and international payments. The service focuses on providing transparent exchange rates by offering access to the live interbank rate at the point of transaction, aiming to eliminate the hidden margins commonly added by banks and bureau de changes.

Transparent Pricing and Low-Cost Exchange

The platform states that most banks and currency providers advertise "no commission" while hiding fees within the exchange rate, making price comparisons difficult. The Currency Club highlights its model of low-cost exchange rates and transparency, allowing customers to see the live interbank rate before completing a transaction. The site features a currency converter and exchange rate comparison tools to illustrate potential savings. Travel money options include EUR, USD, and other major currencies, with spreads advertised as low as 1.15% for Euro and 1.16% for US Dollar.

Services for Individuals and Business

For individuals, the service includes travel money purchases and a buy back option for unused currency, such as USD. For businesses, The Currency Club offers corporate foreign exchange solutions, including international payments, bulk currency supply, and FX exposure management. The platform emphasizes secure, quick, and straightforward transactions without visual or virtual distractions.

Regulation and Company Information

The Currency Club is a trading division of Sterling Consortium Limited, which is authorized and regulated by the Financial Conduct Authority as an Authorised Payments Institution and registered with HM Revenue and Customs as a Money Service Business. The actual provision of travel money is noted as not being regulated by the FCA. The website includes a currency converter, blogs, reviews, and contact details, including a telephone number and email address. Customer feedback is featured prominently, with the platform ranked 1st of 96 on Review Centre based on thousands of reviews.